The Office of Enrollment Management seeks a detail-oriented and technically proficient individual to serve as an Enrollment Systems Data Assistant. This part-time position plays a critical operational role in maintaining data integrity, processing daily imports, and resolving system errors across our core enrollment technology platforms — including Salesforce Education Cloud, Recruit CRM, Ellucian Banner, and Xtender. Enrollment management is a fast-paced, deadline-driven environment in which the accuracy and reliability of student data directly affect application completion timelines, reporting quality, and the effectiveness of outreach to prospective students.

Data Management & Integrity

• Conduct routine review and resolution of duplicate records within Salesforce Education Cloud and Recruit CRM to ensure a single, accurate profile is maintained for each student
• Investigate and resolve daily data discrepancies, including matching orphaned test scores to prospective student records, auditing records for missing high school information, and addressing Prospect Import errors
• Clean and audit Shamrock import data to ensure consistency and accuracy across systems

Import Processing & Verification

• Execute routine manual data imports accurately and on schedule, including AP Scores, Meadow data, Declared Encoura lists, and standard test score files
• Monitor and audit daily automated imports to verify successful data transmission between integrated systems and promptly identify any failures or discrepancies

System Support & Troubleshooting

• Monitor and resolve routine integration errors across the enrollment technology stack, including Salesforce Education Cloud, Recruit CRM, Ellucian Banner, and Xtender
• Serve as a primary point of contact for resolving user login issues

Document Processing & Investigation

• Monitor the dedicated transcript email inbox, ensuring all incoming documents are promptly downloaded, accurately sorted, and properly indexed
• Investigate missing or unprocessed transcripts — including documents received but not uploaded, items held in unassigned queues, or misfiled records — to facilitate timely application completion

• Exceptional attention to detail and strong organizational skills, with the ability to manage multiple ongoing tasks in a dynamic environment
• Demonstrated persistence and analytical aptitude for investigating data discrepancies and resolving document-related issues
• Proficiency or demonstrated ability to learn database and CRM platforms; prior experience with Salesforce Education Cloud, Ellucian Banner or Xtender is strongly preferred
• Candidates without direct CRM experience who demonstrate strong technical acuity and a capacity for self-directed learning are encouraged to apply
• Commitment to handling sensitive student information with the highest level of confidentiality and in full compliance with FERPA regulations

Along with the online application, please attach:

• Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions. The employee is frequently required to reach with hands and arms and may lift and/or move up to 10 pounds.

This position requires sustained attention to detail and the ability to manage multiple concurrent tasks in a fast-paced, deadline-driven environment. The employee must be able to analyze data, identify discrepancies, and exercise sound judgment while navigating multiple software systems simultaneously. The ability to remain focused and accurate when performing repetitive tasks and to communicate effectively with team members is essential.

Enrollment Strategy & Innovation supports the work of Strategic Enrollment Management by helping create a smoother, more connected experience for students and staff. The department brings together communication, data, technology, and strategic support to improve processes, strengthen collaboration, and help students get the information and guidance they need throughout the enrollment journey. Team members in this area contribute to work that is practical, cross-functional, and centered on helping Utah State University serve students well.

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by recent Mountain West regular-season and tournament championships in women’s volleyball, three consecutive Mountain West tournament titles in women’s soccer conference championships, and a first-ever conference championship for gymnastics, reflecting USU's commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

*updated 12/2025

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

For further information regarding non-discrimination, please visit crtix.usu.edu or contact:

U.S. Department of Education

Denver Regional Office

303-844-5695| OCR.Denver@ed.gov

U.S. Department of Education

Office of Assistant Secretary for Civil Rights

800-421-3481 |  OCR@ed.gov

*updated 10/2025