Come join our Education Technology (EdTech) team as an Audio Video (AV) Installer & Classroom Technician (Technical Coordinator SR) at Utah State University! This is a fully in-person position based in Logan, Utah and plays an important role in maintaining the consistency, reliability, and sustainability of classroom technology and AV environments at Utah State University.

Our AV/Classroom Technician supports day-to-day operations related to classroom technology and AV installations and advanced troubleshooting. This role performs hands-on installation work, contributes to Tier 3 classroom support, and coordinates with campus partners to resolve escalated AV issues. Hours are primarily between 8:00 – 5:00 PM but will include occasional adjustments to this schedule, including evening or weekend hours as needed by projects and when classrooms are more available.

We will be filling the role in a Technical Coordinator Senior level.  Non-exempt positions such as this are eligible for excellent benefits including: 13 paid holidays, earn 12 days of paid leave and 12 days of sick leave per year, 50% tuition reduction for employees and dependents, competitive health benefits packages, and a generous contribution into your retirement. View more information here: https://www.usu.edu/hr/files/benefits/Benefits_Summary.pdf 

AV and Learning Space Installation (70%)

• Perform hands-on installation of AV and learning space technologies in classrooms, conference rooms, departmental spaces, event spaces, and other environments, including displays, projectors, audio systems, cameras, microphones, control systems, racks, and related hardware – primarily on the Logan campus.
• Ensure installations align with established technology standards, accessibility requirements, and safety guidelines.
• Test, validate, and commission systems to confirm functionality and readiness before turnover.
• Collaborate with statewide partners on installation projects as needed, particularly in support of large or complex initiatives, which may include occasional travel.
• Coordinate with the team to ensure rooms have accurate, up-to-date line drawings and supporting documentation.
• Track changes to classroom and AV technology over time to support lifecycle planning, troubleshooting, and future upgrades.
• Coordinate inventory tracking with the team.

Support Management (15%)

• Be the primary support resource for classroom technology issues escalated from campus partners, including the CIDI Support team, providing high quality customer service and timely responses.
• Coordinate diagnosis, resolution, and follow-up for complex, recurring, or high-impact AV issues.
• Document resolutions, known issues, and recommended fixes to improve long-term support efficiency both internally and with external partners.
• Assist with vendor coordination for warranty repairs, replacements, or advanced troubleshooting as needed.

Training and Knowledge Sharing (5%)

• Provide training and guidance to EdTech student employees on classroom technologies, installations, and troubleshooting practices.
• Provide training to CIDI Support staff and other campus partners as needed.
• Provide limited end-user or departmental training as needed following new installations or major upgrades.

Professional Development (5%)

• Participate in ongoing professional development to stay current with instructional technology, AV systems, installation practices, accessibility standards, and emerging technologies.
• Attend training sessions, workshops, conferences, or vendor-provided training as supported by the department.
• Pursue relevant certifications or skill development opportunities aligned with role responsibilities and team goals.

Other duties as assigned (5%)

Minimum Qualifications:

• Associate degree plus four years of experience; or a bachelor’s degree plus two years of experience; or an equivalent combination of education plus experience is required.
• Experience performing hands on AV installations and troubleshooting.
• Demonstrated exceptional interpersonal, organizational, and communication skills (verbal and written).
• Strong attention to detail and follow-through.
• Demonstrated ability to solve problems, work well under pressure, manage multiple/routine tasks simultaneously, take initiative within project scope, maintain confidentiality, and work with minimal supervision.

Preferred Qualifications:

• Bachelor’s degree in a technical field.
• Experience with construction and power tools.
• Experience with AV control and core systems (e.g., Crestron).
• Experience with logic programming related to AV control systems or similar technologies.
• Demonstrated track record of strong customer service, training, and technology support.
• Knowledge of USU policies and procedures.

Knowledge, Skills, and Abilities:

• Knowledge of videoconferencing, networks, and AV equipment (cameras, projectors, audio systems, etc.).
• Ability to find creative and novel approaches to problems.
• Skilled at computers and software, including Word, Excel, Outlook, and PowerPoint.
• Ability to collaborate and work effectively in both team-based and independent work environments.
• Ability to professionally interact and support customers.
• Ability to apply common sense understanding to carry out detailed instructions.
• Ability to maintain accurate records and create basic reports.
• Ability to maintain confidentiality.
• Ability to learn new systems.
• Ability to work flexible hours as needed.
• Ability and willingness to travel occasionally as needed.

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
2. Cover letter to be typed/pasted at the end of your application
3. Name and contact information (including email) of three professional references to be entered at the beginning of your application in the Candidate Profile

**Document size may not exceed 10 MB.**

The environment and physical requirements may change depending on the specific function of the work performed. Incumbents may be in both indoor and outdoor environments. Indoors, in an office space, event space, or public space are protected from weather conditions, but not necessarily from temperature changes. Incumbents may nearly continuously sit and often use repetitive hand motion (such as typing).

Outdoors, incumbents may not be protected from weather conditions and may be exposed to extreme heat and extreme cold. Additionally, indoor or outdoor work environments may include being confined or in narrow spaces for periods of time. The incumbent may also be exposed to loud noises or vibrations from equipment.

This position requires moderate physical activity. Employees must have sufficient strength to perform the duties and responsibilities of the position including lifting and moving up to 100 pounds, working from ladders or elevated surfaces, retrieving and transporting audio video equipment, walking, crawling, bending, stooping, kneeling, and squatting.

USU Online and Digital Learning Technology (ODLT) at Utah State University is the engine
behind the university’s online and classroom learning ecosystems, bringing together strategy,
technology, and storytelling to deliver high-quality, career-focused education at scale. Serving
thousands of learners across Utah and the world, ODLT partners across the institution to create
seamless, student-first digital and hands-on experiences that prioritize access, flexibility, and
real-world outcomes.

With decades of nationally recognized leadership in online education and advancements in
digital innovation, ODLT plays a critical role in shaping how USU meets the evolving needs of
modern learners, balancing education with career and life. From immersive experiences on the
Logan campus to connected learners around the globe, the team is driven by one goal: making
it easier for anyone, anywhere to start, return to, and complete their education with the
confidence to build what’s next.

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by recent Mountain West regular-season and tournament championships in women’s volleyball, three consecutive Mountain West tournament titles in women’s soccer conference championships, and a first-ever conference championship for gymnastics, reflecting USU's commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

*updated 12/2025

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

For further information regarding non-discrimination, please visit crtix.usu.edu or contact:

U.S. Department of Education

Denver Regional Office

303-844-5695| OCR.Denver@ed.gov

U.S. Department of Education

Office of Assistant Secretary for Civil Rights

800-421-3481 |  OCR@ed.gov

*updated 10/2025