The Office of the Registrar is seeking an experienced customer service representative (Student Services Coordinator II) to help us provide the best experience possible for our customers as we fulfil our primary responsibility of maintaining the accuracy, integrity, and security of student records - specifically related to registration, tuition & payment, grades, graduation, and transfer articulation.

This position reports directly to the Associate Registrar and is crucial in ensuring the organization and integration of the hourly staff in supporting the workflow of the specific teams within the Office of the Registrar. Additionally, this person will be responsible for providing leadership and administrative support to our hourly employees.

• Work both independently and in conjunction with office personnel in relevant functions of the Office of the Registrar.
• Pursue innovative and functional approaches to integrate office procedures and technologies (including but not limited to: Banner and DegreeWorks) to serve USU students.
• Collaborate with all teams regarding institutional processes in the student information system (Banner).
• Support and advance the mission of the Office of the Registrar.
• Maintain the confidentiality of student records in compliance with the regulations of the Family Educational Rights and Privacy Act (FERPA).
• Lead hourly staff in providing friendly, efficient service to the Office of the Registrar customers and  campus partners on multiple campuses and centers throughout the state of Utah.
• Provide guidance and training for hourly staff.
• Assist in providing leadership in the professional development of hourly staff and in addressing staffing issues that may arise.
• Offer direct assistance and advice to the Associate Registrar regarding all functions and needs of the hourly staff.
• Monitor office needs and recommend proactive solutions to avoid future problems while adhering to university policies and procedures.
• Perform special projects as assigned.

Minimum Qualifications:

• Four years of related experience; or an associate degree/vocational training plus two years of experience; or a bachelor’s degree.
• Extensive experience with Microsoft Office (Word, Excel, Outlook, and PowerPoint), and databases.
• Strong verbal and written communication skills.

Preferred Qualifications:

• Progressive professional experience leading employees.
• Experience using the Banner student information system.
• One year of supervisory experience.

Knowledge, Skills, and Abilities:

• Excellent customer service and interpersonal communication skills.
• Able to switch from one thing to another with great ease.
• Excellent computer skills and adaptability to new technologies.
• Excellent critical thinking skills.
• Skilled in creative problem solving.
• Skilled with basic office equipment, including printers, copiers, and telephone systems.
• Excellent organizational skills, attention to detail, and ability to prioritize tasks.
• Experience in interpreting and apply various guidelines, policies, and procedures.

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
2. Cover letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

The Office of the Registrar supports USU’s mission of learning, discovery, and engagement by maintaining accurate records and ensuring compliance with curricular requirements. Registrar staff are able to track records and registration data and use it effectively to guide student registration practices and advising; help faculty understand implications of curricular decisions; help interpret and implement policy and suggest changes that better meet the intent of the educational philosophy of Utah State University. The Registrar’s Office plays a strategic part of institutional efforts to manage enrollment.

Our core values include: service, trust, integrity, collaboration, and compassion.

Within the Registrar’s Office, our teams include:
Registration
Tuition and Payment
Records
Academic Scheduling
Concurrent Enrollment
NCAA Academic Eligibility
University Catalog
Degree Audit

The Office of the Registrar is a reporting unit of the Office of the Provost & Chief Academic Officer. For more information, please visit our website at https://www.usu.edu/registrar/.

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by recent Mountain West regular-season and tournament championships in women’s volleyball, three consecutive Mountain West tournament titles in women’s soccer conference championships, and a first-ever conference championship for gymnastics, reflecting USU's commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

*updated 12/2025

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

For further information regarding non-discrimination, please visit crtix.usu.edu or contact:

U.S. Department of Education

Denver Regional Office

303-844-5695| OCR.Denver@ed.gov

U.S. Department of Education

Office of Assistant Secretary for Civil Rights

800-421-3481 |  OCR@ed.gov

*updated 10/2025