Utah State University

  • Executive Director of Student Financial Support

    City Logan Campus
    Posted Date 3 weeks ago(10/24/2019 7:18 PM)
    Requisition ID
    # of Openings
    Job Locations
    Category (Portal Searching)
    Program Management & Support
    Position Type
    Regular Full-Time
    Job Classification
    Academic & Instructional Services
    Financial Aid Office
    Advertised Salary
    Commensurate with experience, plus excellent benefits package
  • Overview

    Utah State University invites applications, nominations, and inquiries for the position of Executive Director of Student Financial Support. This Executive Director position reports directly to the Vice President of Academic and Instructional Services (AIS).  The Executive Director partners with university leadership to provide vision, aid strategy, and administration of student financial support, which includes the offices of Financial Aid, Scholarships, and a newly announced Student Money Management initiative to meet university goals.  The person will have substantial independence and discretion in leading personnel and designing and implementing a culture contributing to student access, support, and success.  This senior leadership position requires extensive knowledge and experience and will lead and manage Title IV, state grant, and institutional aid programs to ensure compliance with federal, state, and institutional policies and regulations.


    The Executive Director fosters a stellar customer service environment that promotes and implements effective, responsive financial aid and scholarships and other student financial support programs to meet institutional goals and students' needs.  The individual will be a part of the Vice President’s leadership council and will help provide direction in AIS’ strategic efforts related to student recruitment, admissions, retention and completion. 


    Management and Operations


    • Leads and directs the personnel, financial and operational activities of the offices of Financial Aid, Scholarships and the new Student Money Management initiative, within the university’s statewide campus system.
    • Determines the broad goals & organizational structure for a staff of 30+ FT & PT employees, emphasizing diversity, service, & civility.
    • Provides overarching supervision of systems, compliance, finance and operations, loans, federal work study, document management, scholarships, eligibility and awarding processing, client services, and special project areas.
    • Advocates for federal, state, & institutional funding for students & assesses the impact of policies, proposals, &/or legislation on USU’s students.
    • Develops institutional scholarship and grant programs to attract, enroll, and retain students.
    • Develops student aid policy within the context of the Utah System of Higher Education plans and USU’s strategic plans.
    • Manages the use of best practices in financial aid processing.
    • Designs year-end reports on aid distribution patterns. 
    • Develops policy initiatives to alter effects or mitigate trends.
    • Monitors the expenditure of state, federal, private & university funds to ensure fiscally sound program administration & full utilization of funds.
    • Manages the office’s annual budget; oversees accounting.
    • Develops program proposals to expand the budget & mission of Student Financial Support.
    • Oversees/approves office communications (print, media, and web content and format).

    Regulatory and Compliance


    • Assumes ultimate responsibility for compliance with federal, state, university, agency, and donor laws and regulations. Represents the office to senior administrators and auditors. 
    • Approves all financial aid reporting to external organizations or national surveys prior to submission by USU’s Office of Analysis, Assessment, and Accreditation.
    • Formulates and applies research in developing financial aid policies & programs that promote recruitment, retention, and student success.
    • Develops and maintains excellent working relationships with state, federal & private entities involved in policy formation, funding, administration, regulation and/or delivery of financial aid to students and families.

    Information Technology and Data Informed


    • Working collaboratively with other institutional partners, including the Center for Student Analytics, anticipates problems where data or trends provide indicators; develop plans to mitigate.
    • Champions new technological approaches, working collaboratively with IT and other departments on campus.
    • Works collaboratively with IT staff to make programming changes to meet regulatory requirements and to provide constant improvements to decrease manual processing and reduce processing time.

    Cross-Institutional Collaboration


    • Advises senior administrators on tuition policy, formulates campus financial aid policy, and develops fund utilization strategies to ensure access, affordability, and student success.
    • Supports and augments the Strategic Enrollment Management Planning goals for the University.
    • Supports University efforts to raise scholarship funds; edits or writes proposals & accompanies gift officers upon request.
    • Participates in outreach activities and serves on university committees. 
    • Serves as a liaison to academic colleges and departments.

    Recommends new hires; trains and supervises staff


    • Manages Student Financial Support and direct reports to ensure that deliverables and quality standards are met.
    • Conducts performance appraisals, recommends new hires when needed, and monitors conformance to university policies.
    • Contributes to the development of direct reports by providing frequent performance feedback, opportunities for professional growth, encouraging input, empowering decision-making, and equipping employees to succeed in their role.
    • Manages the daily duties and performance of student workers, as applicable.

    Additional Duties


    • Advises students, parents, and others on aid policies and procedures. 
    • Represents the office at professional conferences and participates in professional development activities, and encourages staff to do the same. 
    • Performs other related duties as assigned.


    Minimum Qualifications

    • Bachelor’s degree is required.
    • Minimum of eight years of experience in all aspects of college student financial aid administration are required.
    • Significant and increasingly complex leadership experience in administrative roles is required. Working knowledge of a decentralized financial aid and/or institutional structure is preferred.
    • Strong financial steward; previous oversight and experience with budget planning, financial analysis, and reporting.
    • Exceptional communication and active listening skills, including the ability to convey complex information to a variety of constituencies.
    • Ability to interact effectively with varied internal and external constituencies, demonstrating excellent diplomacy and discretion.
    • Proven ability to motivate staff and support the professional development of team members.
    • Knowledge of federal and state financial aid regulations.
    • Knowledge of current best practices and trends in financial aid awarding practices and philosophies.
    • Flexible and adaptable, able to work effectively and produce results in ambiguous situations and a new enrollment management organization.
    • Strong interpersonal skills. Demonstrated track record of a collaborative spirit and relationship development.
    • Analytical mindset. Ability to utilize information and data to inform strategic decision making.
    • Demonstrated commitment to student success as well as diversity, equity and inclusion.


    Preferred Qualifications

    • Master’s degree in a related field.
    • Ten or more years of experience in all aspects of college student financial aid administration are preferred.
    • Related experience in a decentralized, complex higher education institution.
    • Working knowledge of Banner or similar student information systems.

    Required Documents

    Along with the online application, please attach:

    1. Resume/CV to be uploaded in the candidate profile

    2. Cover Letter to be typed/pasted at the end of your application

    3. 3 Professional References to be provided in the candidate profile


    **Document size may not exceed 10 MB.**

    Advertised Salary

    Commensurate with experience, plus excellent benefits package


    Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

    University Highlights

    Utah State University (USU) was founded in 1888 and is honored to be Utah’s land-grant and space-grant university. USU is a Carnegie RU/H (Research University/High Research Activity) institution with approximately 28,000 students (25,000 undergraduates and 3,000 graduate students) on the Logan main campus, four regional campuses, two USU Eastern campuses, and 28 centers throughout the state. USU offers 162 undergraduate majors, 153 graduate programs, and a variety of innovative stackable associate and certificate credentials. The 2018 rankings from Washington Monthly ranked USU as one of the top 30 national Universities and the 5th best public national university in the nation. As one of the two premier research institutions in Utah, USU is proud to provide a high-quality education at an affordable price. Additional information about Utah State University can be found at: https://www.usu.edu/about/at-a-glance/.


    A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.


    The USU main campus is located in beautiful Logan, Utah; a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region. Additional information about Logan can be found at: http://www.loganutah.org/visitors/about_logan/index.php.


    USU recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the university’s academic mission of learning, discovery, and engagement (https://www.usu.edu/president/missionstatement/). USU is an AA/EO employer and does not discriminate based on race, color, religion, sex, national origin, age, genetic information, sexual orientation or gender identity/expression, disability, status as a protected veteran, or any other status protected by University policy or local, state, or federal law. Learn more at https://equity.usu.edu/. USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program. Additional information can be found at: http://www.usu.edu/provost/faculty-life/dual-career-assistance.cfm.



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