Utah State University

Director of Financial Aid

City Logan Campus
Posted Date 2 months ago(1/30/2020 2:42 PM)
Requisition ID
# of Openings
Job Locations
Category (Portal Searching)
Position Type
Benefited Full-Time
Job Classification
Academic & Instructional Services
Financial Aid Office
Advertised Salary
Commensurate with experience, plus excellent benefits


The Director of Financial Aid reports to the Vice President of Academic and Instructional Services (AIS). The director leads employees of the Financial Aid Office within the AIS Division, USU-Eastern, and USU Regional Campuses and Distance Education, providing efficient service in a student-friendly environment. The director ensures compliance with federal and state regulations and university procedures regarding the awarding and disbursement of federal, state, and university financial aid funds.


  • Lead an extremely capable and experienced staff who are committed to providing friendly, efficient service to students on multiple campuses and centers throughout the state of Utah.
  • Work collaboratively with the Admissions Office, Scholarship Office, Registrar’s Office, Controller’s Office, as well as deans, department heads, and faculty.
  • Manage ongoing financial aid complexities resulting from USU’s multi-campus system.
  • Ensure compliance with federal and state regulations and university procedures regarding the awarding and disbursement of federal, state, and university financial aid funds.
  • Oversee fiscal reporting to all appropriate federal and state agencies.
  • Ensure policies and procedures are effective and compliant.
  • Establish the proper mix of staffing for meeting the individual needs of students.
  • Administer appropriate cross-training programs to ensure timely and efficient service.
  • Coordinate financial aid issues, working with individuals, groups, and agencies on an institutional, state, or national level as needed.
  • Represent USU to federal and state aid agencies.
  • Provide employees with professional development opportunities that lead to a high-performance culture emphasizing empowerment, quality, productivity, and goal attainment.
  • Participate on various committees as assigned.


Minimum Qualifications

  • Minimum of 5 years of progressive experience in financial aid administration.
  • Bachelor’s degree.
  • Experience with federal and state financial aid compliance audits, budget management, and required federal and state financial aid reports.
  • Thorough knowledge of financial aid regulations and the ability to interpret and implement new regulations in a timely manner.
  • Experience developing and analyzing statistical data.
  • Experience developing office policies and procedures.
  • Excellent interpersonal and communication skills.
  • Demonstrated ability to counsel students with discretion, honesty, and sensitivity.


Preferred Qualifications

  • Experience at an institution of higher education of similar scope and size as Utah State University.
  • Previous administrative leadership experience.
  • Master’s degree.
  • Familiarity with Banner student information system.
  • Strong computer skills.

Required Documents

Along with the online application, please attach:


1. Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

2. Cover Letter to be typed/pasted at the end of your application under "Cover letter"

3. Answer the following questions at the end of your application under "Other documents":

  • Describe your customer service experience and philosophy.
  • Describe how you see Financial Aid interacting with other units, such as Admissions and Registration.
  • Describe your experience managing and analyzing data.
  • What computer programs and applications are you familiar with and comfortable using?

**Document size may not exceed 10 MB.**

Advertised Salary

Commensurate with experience, plus excellent benefits


Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

University Highlights

Utah State University (USU) was founded in 1888 and is honored to be Utah’s land-grant and space-grant university. USU is a Carnegie RU/H (Research University/High Research Activity) institution with approximately 27,800 students (24,660 undergraduates and 3,140 graduate students) on the Logan main campus. Utah State’s statewide system features eight campuses and 23 education centers and serves all counties in the state with Extension programs. USU offers 165 undergraduate majors, 138 graduate programs, and a variety of innovative stackable associate and certificate credentials. Washington Monthly ranked USU 14th in their national university rankings in 2019 and the 5th best public national university in the nation in 2018. As one of the two premier research institutions in Utah, USU is proud to provide a high-quality education at an affordable price. Additional information about Utah State University can be found here.


A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.


The USU main campus is located in beautiful Logan, Utah; a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.


USU recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the university’s academic mission of learning, discovery, and engagement. USU is an Equal Opportunity employer and does not discriminate in any of its programs and activities based on race, color, religion, sex, national origin, age, genetic information, sexual orientation or gender identity/expression, disability, status as a protected veteran, or any other status protected by University policy or local, state, or federal law (https://equity.usu.edu/non-discrimination).

The following individuals have been designated to handle inquiries regarding USU’s non-discrimination policies: Executive Director of the Office of Equity Alison Adams-Perlac, alison.adams-perlac@usu.edu, Old Main Rm. 161, 435-797-1266; Title IX Coordinator Hilary Renshaw, hilary.renshaw@usu.edu, Old Main Rm. 161, 435-797-1266.

For further information on the notice of non-discrimination, you may contact the U.S. Department of Education Office for Civil Rights, 303-844-5695, OCR.Denver@ed.gov.

Learn more at: https://equity.usu.edu/.

USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.


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