Utah State University

Technical Coordinator I

City Price Campus
Posted Date 2 months ago(5/6/2020 3:53 PM)
Requisition ID
2020-2638
# of Openings
1
Job Locations
US-UT-Price
Category (Portal Searching)
Program Management & Support
Position Type
Benefited Full-Time
Job Classification
Non-Exempt
College
USU Eastern
Department
USU Eastern-Campus Operations
Advertised Salary
Commensurate based on experience, plus excellent benefits

Overview

The Classroom Technician (Technical Coordinator I) reports directly to the Technical Coordinator Senior or Director of Operations and works closely with all staff members in the University's Office of Academic Affairs and Academic & Instructional Services, as well as the staff in the Information Technology (IT) department. The working hours for this position are 1:30-10:30 pm Monday-Thursday and 8:00 am-5:00 pm on Friday. This position will be required to work some overtime during busy periods. The Classroom Technician is primarily responsible for installing and maintaining technology infrastructure to meet classroom and office instructional needs in the Carbon & Emery County region. This position will require some travel.

Responsibilities

Classroom Installation – 20%

  • Coordinates classroom and office technology improvements with the university administrators and staff in Logan, Price, and other locations, as well as with Utah Education Network (UTEN) personnel.
  • Coordinates and plans new technology classroom projects for university classrooms while ensuring proper classroom installation.
  • Supervises the installation of all types of classroom technology at USUE sites throughout Carbon and Emery Counties.
  • Using the latest best practices, market research, and USU design standards, designs technology enhanced classrooms and evaluates the effectiveness of the classroom technology in the teaching and learning environment.
  • Verifies adherence to university classroom standards, UTEN support requirements, and regulatory codes with USU and UTEN personnel.

Classroom Maintenance – 60%

  • Works closely with Academic and Instructional Services staff to determine the most important classroom technology challenges to solve on a daily basis and the appropriate maintenance schedule.
  • Responds immediately to requests for troubleshooting of all classroom technology and Academic and Instructional office equipment while assuring high quality customer service.
  • Performs classroom technology maintenance with minimal functional disruption to users and departments.
  • Verifies that end user and departmental satisfaction is met.
  • Makes regular classroom and office visits in the region to ensure equipment is operating correctly.
  • Initiates and maintains classroom technology inventory. Prepares reports with suggestions on what classroom technology should be replaced each year.
  • Ensures that infrastructure records for classroom equipment including adherence to codes, wiring diagrams, specifications, and university standards are accurate and up-to-date.
  • Assists IT Specialist in identifying ongoing and new maintenance costs. 

General Support – 20%

  • Provides classroom technical consultation and advisement for users in all types of classrooms.
  • Assists with network, computer, and office equipment problems in distance education and IT department.
  • Other duties as assigned.

Qualifications

Minimum Qualifications:

  • 3 years or more working experience with audiovisual systems (microphones, mixers, monitors, projectors, wiring, etc.) and computer technology, OR Associates degree in relevant field with 1 year working experience with audiovisual systems (microphones, mixers, monitors, projectors, wiring, etc.) and computer technology OR an equivalent combination of education plus experience.
  • Experience and demonstrated knowledge of Microsoft Office and video conferencing technologies.
  • Successful experience and demonstrated ability to work with the general public and/or university personnel.
  • Successful experience and demonstrated ability to effectively organize, prioritize, solve technical problems, and work well under pressure.
  • Successful experience and demonstrated ability to complete projects within a time-line, be a cooperative team player, and work independently.

Preferred Qualifications:

  • Experience and demonstrated knowledge preferred of USU and UTEN policies and procedures.
  • Experience and demonstrated knowledge preferred with office equipment such as PC hardware and software, copiers, and printers.
  • Experience and demonstrated knowledge preferred with video conferencing and classroom design and technology use.
  • Experience and demonstrated knowledge with IP networks.
  • Experience and demonstrated knowledge of macOS.
  • Strong, established track record of exceptional customer service preferred. 

Knowledge, Skills, and Abilities: 

  • Ability to communicate with people from various backgrounds and cultures, and relate to, recognize, and assist individuals with their needs and concerns.
  • Excellent interpersonal skills, including the ability to act with tact and discretion.
  • Must be energetic, dynamic, motivated, responsible, a problem solver, and work well under pressure.
  • Must be autonomous, flexible, hardworking, and must take initiative without direct supervision.
  • Ability to brainstorm and collaborate well with staff, faculty, and other colleagues.
  • Capable of successfully completing administrative assignments and balancing multiple tasks at one time, all with attention to detail. 
  • Ability to maintain confidentiality while working interdependently.
  • Willing to undertake any necessary training to perform job functions, to enhance performance, and learn new systems.
  • Must be comfortable with ongoing assessment and change.
  • Must see themselves as an integral part of the Academic & Instructional Services team.

Required Documents

Along with the online application, please attach:

 

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

2. Unofficial Transcripts/college degree, if applicable, to be uploaded in the Candidate Profile under "Documents 1-5"  

3. Cover letter to be typed/pasted at the end of your application

 

**Document size may not exceed 10 MB.**

Advertised Salary

Commensurate based on experience, plus excellent benefits

ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

University Highlights

Utah State University (USU) was founded in 1888 and is honored to be Utah’s land-grant and space-grant university. USU is a Carnegie RU/H (Research University/High Research Activity) institution with approximately 27,800 students (24,660 undergraduates and 3,140 graduate students) on the Logan main campus. Utah State’s statewide system features eight campuses and 23 education centers and serves all counties in the state with Extension programs. USU offers 165 undergraduate majors, 138 graduate programs, and a variety of innovative stackable associate and certificate credentials. Washington Monthly ranked USU 14th in their national university rankings in 2019 and the 5th best public national university in the nation in 2018. As one of the two premier research institutions in Utah, USU is proud to provide a high-quality education at an affordable price. Additional information about Utah State University can be found here.

 

A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.

 

The USU main campus is located in beautiful Logan, Utah; a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.

 

USU recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the university’s academic mission of learning, discovery, and engagement. USU is an Equal Opportunity employer and does not discriminate in any of its programs and activities based on race, color, religion, sex, national origin, age, genetic information, sexual orientation or gender identity/expression, disability, status as a protected veteran, or any other status protected by University policy or local, state, or federal law (https://equity.usu.edu/non-discrimination).

The following individuals have been designated to handle inquiries regarding USU’s non-discrimination policies: Executive Director of the Office of Equity Alison Adams-Perlac, alison.adams-perlac@usu.edu, Old Main Rm. 161, 435-797-1266; Title IX Coordinator Hilary Renshaw, hilary.renshaw@usu.edu, Old Main Rm. 161, 435-797-1266.

For further information on the notice of non-discrimination, you may contact the U.S. Department of Education Office for Civil Rights, 303-844-5695, OCR.Denver@ed.gov.

Learn more at: https://equity.usu.edu/.

USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.

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