Utah State University

Associate Director for Systems

City Logan Campus
Posted Date 4 weeks ago(6/10/2020 11:06 AM)
Requisition ID
# of Openings
Job Locations
Category (Portal Searching)
Student Programs & Services
Position Type
Benefited Full-Time
Job Classification
Academic & Instructional Services
Financial Aid Office
Advertised Salary
Commensurate with experience plus excellent benefits


The Financial Aid Office at Utah State University is committed to removing financial barriers to higher education through exceptional student experience. We empower students to afford college by our student advocacy, outstanding service, and strong engagement in professional and career development. Within this context, the Associate Director serves a critical role, driving system compliance and efficiency and serving as a strong collaborator with internal and external partners in order to regularly evaluate and improve accuracy, processes, and service to students. The successful candidate will have strong leadership and organizational skills, as well as technical proficiency and the ability to prioritize competing needs and effectively manage change and unanticipated challenges.


  1. Supervises and directs all computer operations in the Financial Aid Office, including Banner processes, COD reporting/transmission, NSLDS reporting/updating, etc.
  2. Maintains a detailed understanding of federal, state, and institutional financial aid regulations.
  3. Participates in regular evaluation of office procedures, identify problems and develop solutions.
  4. Leads office efforts toward system compliance, automation, and simplification.
  5. Serves as a key member of the Office Leadership Team and as the Banner Module Lead, representing the Financial Aid Office and serving as the key contact for system needs.
  6. Actively contributes to office and staff growth and development, and acts as Director in Director's absence.
  7. Oversees testing and installation of all Ellucian Banner Financial Aid releases.
  8. Creates, monitors, and maintains all scheduled jobs, queries, reports, and processes.
  9. Maintains all Banner setup, rules, and popsels, as well as communications with students, budgets, packaging, and disbursement rules.
  10. Other duties as assigned. 


Minimum Qualifications:

  1. Bachelor's degree with 2-3 years of IT processing experience. 
  2. Proficient in writing queries/scripts in SQL or PL/SQL. 
  3. Demonstrated ability to analyze data, identify issues, and construct system solutions.
  4. Strong organizational skills and ability to take initiative, manage multiple competing priorities, and work under pressure in high stress situations and a fast-paced environment.
  5. Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources.
  6. Proven skill in process creation, implementation, evaluation, and documentation.
  7. Detail oriented, proven analytical skills, and commitment to accuracy.
  8. Ability to work independently and as a member of a team.
  9. Customer service mindset and commitment to student access and success.

Preferred Qualifications:

  1. Banner experience strongly preferred, particularly familiarity with database structures and the financial aid module.
  2. Strong, established experience in federal financial aid and working with federal regulations.

Required Documents

Along with the online application, please attach:


1.  Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

2.   Cover Letter to be typed/pasted at the end of your application


**Document size may not exceed 10 MB.**

Advertised Salary

Commensurate with experience plus excellent benefits


Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

University Highlights

Utah State University (USU) was founded in 1888 and is honored to be Utah’s land-grant and space-grant university. USU is a Carnegie RU/H (Research University/High Research Activity) institution with approximately 27,800 students (24,660 undergraduates and 3,140 graduate students) on the Logan main campus. Utah State’s statewide system features eight campuses and 23 education centers and serves all counties in the state with Extension programs. USU offers 165 undergraduate majors, 138 graduate programs, and a variety of innovative stackable associate and certificate credentials. Washington Monthly ranked USU 14th in their national university rankings in 2019 and the 5th best public national university in the nation in 2018. As one of the two premier research institutions in Utah, USU is proud to provide a high-quality education at an affordable price. Additional information about Utah State University can be found here.


A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.


The USU main campus is located in beautiful Logan, Utah; a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.


Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:


Executive Director of the Office of Equity Alison Adams-Perlac, alison.adams-perlac@usu.edu, Old Main Rm. 161, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Old Main Rm. 161, 435-797-1266.

For further information regarding non-discrimination, please visithttps://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov


USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.


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