Utah State University

Eagle Services Assistant

City Price Campus
Posted Date 1 month ago(7/10/2020 1:37 PM)
Requisition ID
2020-2788
# of Openings
2
Job Locations
US-UT-Price
Category (Portal Searching)
Customer Service/Support
Position Type
Non-benefited (hourly) Part-Time
Job Classification
Non-Benefited
College
USU Eastern
Department
USU Eastern-Campus Operations
Advertised Salary
Commensurate on experience

Overview

The Eagle Service Assistant will provide a diverse range of customer service and/or routine general services and support to a specified area. They may perform clerical services, equipment operation, materials handling, logistical support, and /or related duties in accordance with the day-to-day requirements of the specified area. The Eagle Services Assistant will be highly organized, processes strong computer skills, and demonstrate excellent communication skills with colleagues, supervisors, and all personnel.


This position description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.


The Eagle Services Assistant is located on the Utah State University Eastern campus.


This is currently a part-time, non-benefited position and will be based at the Price campus working an average of 20 – 25 hours per week.

Responsibilities

Typical Functions:

  • Will work in the day-to-day operations of the motor pool service area, while providing support to post office center
  • May update and maintain operations manuals
  • Prepare reports and create spreadsheets for Eagle Services
  • Participate in meetings and trainings as required
  • Ensures proper use and maintance of equipment and supplies
  • Promotes continuous improvement of workplace safety and environmental practices
  • Maintains relationships and coordinates special project with University administrators, faculty, staff, students and general public
  • May manage cash, deposits, and Point of Sale system
  • May coordinate events and activities of the assigned area
  • Provides high-quality customer service
  • Perform miscellaneous job-related duties as assigned

Knowledge, Skills and Abilities:

  • Will fulfill specific knowledge, skills, and abilities as described in recruitment notice
  • Skilled with basic office equipment, including printers, copiers, and telephone systems
  • Ability to create, compose, and edit written materials
  • Ability to read, sort, check, count, and verify numbers
  • Ability to stay calm with difficult or stressful customer service issues
  • Basic computer skills, including MS Word and MS Excel
  • Ability to read, understand, and follow safety procedures
  • Knowledge or will become knowledgeable of University policies and procedures
  • Ability to take initiative and work without close supervision

Qualifications

Minimum Qualifications:

  • Aptitude is required
  • Exceptional listener and communicator who effectively conveys information verbally and in writing
  • Strong organizational skills
  • Attention to detail
  • Ability to effectively prioritize and juggle multiple projects
  • Ability to adapt to changing conditions or work assignments
  • Excellent interpersonal abilities
  • Team player who excels at building trusting relationships with customers and co-workers
  • Productive worker with solid work ethic who exerts effort in successfully completing tasks
  • Dependable, responsible contributor committed to excellence and success
  • Self-starter who takes imitative with minimal supervision
  • Willingness to learn new skills or techniques

Fundamental Abilities:
Within the scope and complexity of each position's responsibilities, each incumbents is expected to possess and demonstrate the following abilities:

  1. Communicating: Communicates effectively both verbally and in writing.
  2. Problem solving: Analyzes information and evaluates results to select the best solution and solve problems.
  3. Monitoring: Measures performance of self; makes improvements and takes appropriate corrective action.
  4. Critical thinking: Comes to well-reasoned conclusions, solutions, and approaches to problems.
  5. Team Building: Works to create a team-based environment.
  6. Active Listening: Gives full attention when others are speaking; listens to understand, asks questions as appropriate, and does not interrupt.
  7. Service Orientation: Actively seeks opportunities to help others.
  8. Conflict Resolution: Acts professionally when encountering customers who, at times, may be frustrated.
  9. Technical Knowledge: Has a sound understanding of computer operating systems and programs. Understands troubleshooting processes to ensure that issues get resolved quickly and efficiently.
  10. Innovation: Stays informed about current developments and new innovations in production center operations

Core Characteristics
As representatives of Utah State University and primary contributors to its mission, all employees are expected to demonstrate the following characteristics:

  1. Take initiative.
  2. Maintain confidentiality.
  3. Be accountable. 
  4. Behave ethically. 
  5. Be honest and trustworthy. 
  6. Demonstrate a strong work ethic. 
  7. Be inquisitive. 
  8. Be detail-oriented. 
  9. Be self-motivated.
  10. Efficiently manage multiple tasks.
  11. Be a team player.
  12. Be committed to improving USU. 

Required Documents

Along with the online application, please attach:

 

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

2. Cover letter to be uploaded at the beginning of your application in the Candidate Profile under “Documents 1-5”

 

**Document size may not exceed 10 MB.**

Advertised Salary

Commensurate on experience

ADA

Employees may work indoors and are protected from weather and/or contaminates, but not, necessarily, occasional temperature changes. Employees often use repetitive hand motions and may be required to lift and carry heavy objects (up to 50 pounds) for distances greater than five feet. Employees must be prepared to assume uncomfortable positions, such as crawling, kneeling, and squatting.

College/Department Highlights

Utah State University Eastern is investing in the future of redesigning spaces for purposeful and self-directed learning. Includes student collaboration and research innovation.
As part of USU's mission to support its academic programs accessible statewide, this position will be physically located at the USU Eastern campus in Price which is located approximately 125 southeast of Salt Lake City. Price is located in the heart of Utah's Castle Country. Residents and visitors have the opportunity to experience beautiful scenery and varied outdoor activities from world-class bouldering in Joe's Valley to river rafting in the Green River to many hiking and biking trails in the area.


As a comprehensive statewide campus the Utah State University, USU Eastern students have the best of both world – the close-knit, personalized experience of a community college with the educational opportunities and resources of a university. Students who attend USU Eastern enjoy a low-cost tuition, nearly half the cost of most four-year universities. Also, USU Eastern continues to be open admission. This translates into major cash savings without sacrificing university credibility. USU Eastern continues as a residential campus with on-campus housing, student associations, clubs, and leadership opportunities, as well as National Junior College Athletic Association (NJCAA) activities opportunities.

University Highlights

Utah State University (USU) was founded in 1888 and is honored to be Utah’s land-grant and space-grant university. USU is a Carnegie RU/H (Research University/High Research Activity) institution with approximately 27,800 students (24,660 undergraduates and 3,140 graduate students) on the Logan main campus. Utah State’s statewide system features eight campuses and 23 education centers and serves all counties in the state with Extension programs. USU offers 165 undergraduate majors, 138 graduate programs, and a variety of innovative stackable associate and certificate credentials. Washington Monthly ranked USU 14th in their national university rankings in 2019 and the 5th best public national university in the nation in 2018. As one of the two premier research institutions in Utah, USU is proud to provide a high-quality education at an affordable price. Additional information about Utah State University can be found here.

 

A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.

 

The USU main campus is located in beautiful Logan, Utah; a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.

 

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

 

Executive Director of the Office of Equity Alison Adams-Perlac, alison.adams-perlac@usu.edu, Old Main Rm. 161, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Old Main Rm. 161, 435-797-1266.

For further information regarding non-discrimination, please visithttps://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov

 

USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.

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