Utah State University

Program Coordinator II

City Other
Posted Date 2 weeks ago(7/27/2020 7:24 PM)
Requisition ID
# of Openings
Job Locations
Category (Portal Searching)
Program Management & Support
Position Type
Benefited Full-Time
Job Classification
Extension Home & Community
Advertised Salary
Commensurate with experience, plus excellent benefits


The purpose of the Rural Online Initiative (ROI) program is to provide Utah’s rural workforce and businesses with specialized training for online opportunities in remote employment, freelance work, and online commerce. The primary duty of the Program Coordinator II position is to deliver day-to-day program delivery related to outreach and education for the ROI program (e.g., online training sessions, and town halls, etc.) across rural communities in the following counties: Duchesne, Juab, Millard, Tooele, Box Elder, and Rich. This position(s) will also provide 1-on-1 coaching and mentorship to program participants via face-to-face, webinars, email, and Slack channels.


This position reports to the Program Manager of the ROI program.


For more information about USU Extension’s ROI program, please visit: https://remoteworkcertificate.com



  • Delivers ROI program with total ownership.
  • Serves as first-line representative for the program in providing exceptional service to clients, prospective clients, faculty, and partners.
  • Provide leadership, direction, and support to ROI unit employees.
  • Plan and promote community outreach and education events (workshops, training sessions, and town halls etc.).
  • Manage general operations of the ROI unit virtual office. Order supplies and promotional materials. Serve as liaison with USU Facilities.
  • Produce and distribute bi-monthly email newsletters, end of year reports, etc.
  • Maintain accurate and up-to-date client records in Salesforce while constantly developing process/system improvements.
  • Coordinate and participate in events (e.g., recruiting, town halls, workshops, etc.).
  • Arrange meetings and appointments as needed.
  • Supervise employees.
  • Perform miscellaneous job-related duties as assigned and/or needed.

Typical Functions:

  • Designs, coordinates, and implements all aspects of the ROI program.
  • Serves as a liaison between faculty, staff, other departments, and/or external constituencies.
  • Facilitates seminars, meetings, and special projects, both online and face-to-face.
  • Coordinates activities of support staff, consultants, faculty, and/or volunteers engaged in implementation and administration of program objectives.
  • Monitors and administers program revenues and expenses; may develop or participate in the development of funding proposals for the program.
  • Writes, edits, and coordinates development of promotional materials, educational materials, training manuals, newsletters, and/or brochures, as appropriate to the program.
  • Collects and analyzes data; prepares scheduled and special reports; maintains program records and statistical information.
  • Ensures completion of clerical and administrative support tasks, including creation, typing, and editing of program correspondence, purchasing documents, reports, program handbooks, and other publications.
  • Create content for ROI program website, podcast, newsletter, and social media channels.
  • Performs specialized activities of a programmatic nature in direct support of the accomplishment of program objectives and protocol.
  • Contributes to business and operational decisions that affect the department.
  • Teaches and leads seminars, classes, and/or workshops.
  • Performs miscellaneous job-related duties as assigned.



Minimum Qualifications:


Bachelor's degree in a related field plus a minimum of four years of relevant work experience; or a master’s degree in a related field plus two years of directly related work experience; or an equivalent combination of education plus experience is required.

  • Strong written, oral, organizational and interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community;
  • Ability to work well under pressure and coordinate multiple tasks efficiently;
  • Excellent computer skills, including experience with Microsoft Office applications, Zoho (database), and Canvas (learning management system);
  • Ability to work in a team setting;
  • Ability to maintain a high degree of confidentiality and discretion;
  • Candidate must be extremely reliable due to the job requirements which occur outside of the regular work week;
  • Demonstrate excellent customer relations skills;
  • Ability to take initiative, prioritize, and work without close supervision;
  • Knowledge of USU policies and procedures a plus.

Preferred Qualifications:

  • Knowledge of principles and practices related to the freelance economy, online marketing, and e-commerce.
  • Knowledge of research and information gathering methods and procedures.
  • Knowledge of grant development, implementation, budgeting, fiscal control, and reporting.
  • Ability to make administrative/procedural decisions and judgments.
  • Ability to coordinate and organize meetings and/or special events.
  • Clerical, word processing, and/or office skills.
  • Skilled in the use of personal computers and related software applications.
  • Skilled in organizing resources and establishing priorities.
  • Skilled at records maintenance.
  • Proven ability to lead and train staff and/or students.
  • Ability to interact with students, faculty and/or staff in a team environment.
  • knowledge of communication principles, media, and marketing techniques.
  • Ability to gather and analyze statistical data and generate reports.
  • Ability to exercise a high level of creativity, decision making, problem solving, and discretion as work is varied and may be undefined.

Fundamental Abilities:

Within the scope and complexity of this position, it is expected that the candidate possess and demonstrate the following abilities:

  1. Communicating: Communicates effectively both verbally and in writing.
  2. Problem solving: Analyzes information and evaluates results to select the best solution and solve problems.
  3. Monitoring: Measures performance of self; makes improvements and takes appropriate corrective action.
  4. Critical Thinking: Comes to well-reasoned conclusions, solutions, and approaches to problems.
  5. Team Building: Works to create a team-based environment. Consistently demonstrates cooperative behavior with colleagues, supervisors, and customers.
  6. Active Listening: Gives full attention when others are speaking; listens to understand, asks questions as appropriate, and does not interrupt.
  7. Service Orientation: Actively seeks opportunities to help others.
  8. Conflict Resolution: Acts professionally when encountering customers who, at times, may be frustrated.

Required Documents

Along with the online application, please attach:

1. Resume/CV to be uploaded in the Candidate Profile under "Resume/CV"

2. 3 Letters of Recommendation to be uploaded in the Candidate Profile under "Other Documents 1-10"

3. Cover Letter to be typed/pasted at the end of the application


**Document size may not exceed 10 MB.**

Advertised Salary

Commensurate with experience, plus excellent benefits


Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

College/Department Highlights

The Rural Online Initiative (ROI) is a forward-thinking, innovative program designed to prepare Utah's rural workforce for the future of work by providing education and specialized training to prepare individuals to succeed in a rapidly changing economy. This document outlines the vision, mission, expectations, and measurement tools used to ensure current and future excellence, innovation, and responsiveness.


Program Mission: To prepare rural communities for the future by 1) offering relevant educational experiences, 2) connecting people to modern employment opportunities, and 3) developing innovative solutions for community needs. As we pursue our mission, all of our behaviors and actions will be guided by Gracious Professionalism. Gracious Professionalism is part of the ethos of ROI. It's a way of doing things that encourages high-quality work, emphasizes the value of others, and respects individuals and the community. Knowledge, competition, and empathy are comfortably blended. In the long run, Gracious Professionalism is part of pursuing a meaningful life. One can add to society and enjoy the satisfaction of knowing one has acted with integrity and sensitivity.


The expected outcome of the ROI program is for it to become the means by which members of the rural workforce and businesses are educated and trained about online opportunities in remote employment, freelance work, and online commerce. It is expected that this program will have an effect on:


  • Reducing unemployment in rural counties.
  • Reemployment of citizens who have dropped out of the workforce.
  • Reducing post high school graduation relocation numbers (rural-urban migration).
  • Improving the viability of rural businesses through online expansion.
  • Improving median household income in rural counties.

University Highlights

Utah State University (USU) was founded in 1888 and is honored to be Utah’s land-grant and space-grant university. USU is a Carnegie RU/H (Research University/High Research Activity) institution with approximately 27,800 students (24,660 undergraduates and 3,140 graduate students) on the Logan main campus. Utah State’s statewide system features eight campuses and 23 education centers and serves all counties in the state with Extension programs. USU offers 165 undergraduate majors, 138 graduate programs, and a variety of innovative stackable associate and certificate credentials. Washington Monthly ranked USU 14th in their national university rankings in 2019 and the 5th best public national university in the nation in 2018. As one of the two premier research institutions in Utah, USU is proud to provide a high-quality education at an affordable price. Additional information about Utah State University can be found here.


A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.


The USU main campus is located in beautiful Logan, Utah; a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.


Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:


Executive Director of the Office of Equity Alison Adams-Perlac, alison.adams-perlac@usu.edu, Old Main Rm. 161, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Old Main Rm. 161, 435-797-1266.

For further information regarding non-discrimination, please visithttps://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov


USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed