Utah State University

Guest Services Representative

City Logan Campus
Posted Date 2 months ago(7/29/2020 4:10 PM)
Requisition ID
2020-2827
# of Openings
200
Job Locations
US-UT-Logan
Category (Portal Searching)
Customer Service/Support
Position Type
Non-benefited (hourly) Part-Time
Job Classification
Non-Benefited
College
Business & Finance
Department
Event Services
Advertised Salary
$8.75 per hour

Overview

This position is responsible for the greeting and welcoming of guests at Utah State University events in a professional manner, along with other duties.  

 

 

Responsibilities

  • Greet guests and welcome them to Utah State University in a friendly and professional manner
  • Scan or tear tickets to allow entry into the event. Identify fraudulent tickets. Deny those who do not possess valid credentials.
  • In order to maintain the safety of the campus and other visitors, enforce "banned item" rules and communicate the need for compliance to these rules.
  • Allow access to restricted areas to those with valid credentials.
  • Seat guests in an orderly fashion, providing directions and resolving seating problems when necessary.
  • Assist guests with questions, comments, complaints, or suggestions. Act as a source for information. Follow-up when necessary.
  • Provide assistance for guests who may have special needs.
  • Refer uncooperative guests to supervisors or security, assist in ejecting disorderly guests when necessary.
  • Have knowledge of individual responsibility and procedure in the case of an emergency.
  • Adhere to safety rules and assist guests in the case of an emergency. Document accidents or injuries when necessary.
  • Ensure exit pathways are properly lit and that nothing obstructs them. Hold doors open and wish farewell to guests on exit.
  • Enforce individual event/venue rules and provide others services as denoted by venue.
  • Provide outstanding customer service.
  • For security reasons, search incoming bags the patrons bring into the venue.
  • Other duties as assigned.

Qualifications

  • US Work Authorization is required.
  • Prefer three months experience with customer service.
  • Ability to problem solve.
  • Excellent customer service and people skills.
  • Ability to follow instructions.
  • Ability to work independently with little supervision and handle difficult situations with the public and guests in a calm & professional manner.
  • Employees must maintain a well-groomed and professional appearance.
  • Hours will vary depending on season and number of events at venues. Hours may include: nights, weekends & holidays.
  • Must have excellent written & verbal communication skills.

Required Documents

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

 

**Document size may not exceed 10 MB.**

Advertised Salary

$8.75 per hour

ADA

The position requires some physical activity. Employees must have sufficient strength to perform the duties and responsibilities of the position including heavy lifting and/or pushing and pulling of heavy objects (20+ pounds). Employees must be prepared to assume uncomfortable positions such as crawling, kneeling, and squatting. Employees must also be prepared to stand, walk, ascend, and descend stairs for most of your shift, which is an average of four hours. Additionally, the work environment can include confined or narrow spaces. Employees may work outdoors, may not be protected from weather conditions or contaminants, and may be exposed to extreme temperature fluctuations.

University Highlights

Utah State University (USU) was founded in 1888 and is honored to be Utah’s land-grant and space-grant university. USU is a Carnegie RU/H (Research University/High Research Activity) institution with approximately 27,800 students (24,660 undergraduates and 3,140 graduate students) on the Logan main campus. Utah State’s statewide system features eight campuses and 23 education centers and serves all counties in the state with Extension programs. USU offers 165 undergraduate majors, 138 graduate programs, and a variety of innovative stackable associate and certificate credentials. Washington Monthly ranked USU 14th in their national university rankings in 2019 and the 5th best public national university in the nation in 2018. As one of the two premier research institutions in Utah, USU is proud to provide a high-quality education at an affordable price. Additional information about Utah State University can be found here.

 

A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.

 

The USU main campus is located in beautiful Logan, Utah; a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.

 

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

 

Executive Director of the Office of Equity Alison Adams-Perlac, alison.adams-perlac@usu.edu, Old Main Rm. 161, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Old Main Rm. 161, 435-797-1266.

For further information regarding non-discrimination, please visithttps://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov

 

USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.

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