Utah State University

Graduate Admissions Counselor

City Logan Campus
Posted Date 4 weeks ago(8/25/2020 2:10 AM)
Requisition ID
# of Openings
Job Locations
Category (Portal Searching)
Position Type
Benefited Full-Time
Job Classification
School of Graduate Studies
Advertised Salary
Commensurate with experience, plus excellent benefits


The Graduate Admissions Counselor in the School of Graduate Studies (SGS) co-manages USU’s graduate admissions for domestic and international students. Responsibilities include processing graduate student application materials; and collaborating with academic departments on admissions requirements, application evaluation procedures, communications with students; and training of admissions staff. 


This position reports to the Vice Provost of Graduate Studies and may supervise other employees.


  • Accurately and efficiently process graduate student applications in the application management system (CRM Recruit).
  • Collaborate with academic departments on admission requirements, application evaluation procedures, communications with students, training of admissions staff, etc.
  • Develop training for academic department staff on application processing and evaluation procedures for both domestic and international students.
  • Collaborate with the Office of Global Engagement on the processing of non-immigrant student visas for admitted international students.
  • Process and verify test scores (GRE, GMAT, TOEFL, etc.)
  • Oversee and track the application process.
  • Accurately interpret official transcripts and other documentation.
  • Calculate grade point averages (GPAs) for international students and for domestic students, if necessary.
  • Maintain communication with SGS staff regarding the admission process.
  • Assist in tracking admission and enrollment trends.
  • Work extensively in CRM Recruit to create and maintain accurate records.
  • Assist students with the application portal.
  • Collaborate with departments and other SGS staff on the proper documentation of new students.
  • Coordinate end-of-semester cleanup for academic departments.
  • Other duties as assigned.


Minimum Qualifications:

  1. Six years of office-related experience; OR an Associate’s degree plus four years of experience; OR a Bachelor’s degree plus two years of experience.
  2. Strong computer skills, including proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
  3. Strong organizational skills and ability to multi-task.
  4. Project management skills and ability to meet deadlines.
  5. Experience in data analysis and assessment.
  6. Excellent verbal, written and interpersonal communication skills.
  7. Ability to understand and interpret policy fairly and consistently.
  8. Ability to understand and define workflows for multi-step processes.
  9. Ability to work collaboratively in a busy office environment and to be a team player.
  10. Ability to maintain confidential information.

Preferred Qualifications:

  1. Working knowledge of SGS and USU policies and procedures.
  2. Experience with Banner, ServiceNow, Box, Canvas, CRM Recruit, and Argos.
  3. Customer service experience.
  4. Experience as a trainer.

Required Documents

Along with the online application, please attach:

  1. Resume to be uploaded in the Candidate Profile
  2. Cover Letter to be typed/pasted during application process

Please do not attach cover letter in the Candidate Profile; you will be instructed to copy and paste this later on in the application. 

**Document size may not exceed 10 MB.**

Advertised Salary

Commensurate with experience, plus excellent benefits


Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

College/Department Highlights

Dept/College Highlights: The School of Graduate Studies is a reporting unit to the Office of the Executive Vice President and Provost.  For more information, please visit https://gradschool.usu.edu/.

University Highlights

Utah State University (USU) was founded in 1888 and is honored to be Utah’s land-grant and space-grant university. USU is a Carnegie RU/H (Research University/High Research Activity) institution with approximately 27,800 students (24,660 undergraduates and 3,140 graduate students) on the Logan main campus. Utah State’s statewide system features eight campuses and 23 education centers and serves all counties in the state with Extension programs. USU offers 165 undergraduate majors, 138 graduate programs, and a variety of innovative stackable associate and certificate credentials. Washington Monthly ranked USU 14th in their national university rankings in 2019 and the 5th best public national university in the nation in 2018. As one of the two premier research institutions in Utah, USU is proud to provide a high-quality education at an affordable price. Additional information about Utah State University can be found here.


A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.


The USU main campus is located in beautiful Logan, Utah; a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.


Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:


Executive Director of the Office of Equity Alison Adams-Perlac, alison.adams-perlac@usu.edu, Old Main Rm. 161, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Old Main Rm. 161, 435-797-1266.

For further information regarding non-discrimination, please visithttps://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov


USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.


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