Utah State University

Staff Assistant II - Orem Center

City Orem Regional Campus
Posted Date 2 weeks ago(9/4/2020 6:55 PM)
Requisition ID
# of Openings
Job Locations
Category (Portal Searching)
Customer Service/Support
Position Type
Benefited Full-Time
Job Classification
Statewide Campuses
Statewide Campuses-Wasatch
Advertised Salary
Minimum $25,000 per year -Commensurate based on experience with excellent benefits


This position is housed at the USU Orem Center and reports directly to the Orem Center Program Coordinator.

HOURS: 8:00 AM – 5:00 PM (1-hour lunch)


Reception Percent of Time 50%

Supervise the activities of the front desk of the USU Orem Center ensuring we provide excellent customer service. Act as main contact person for individuals coming into or calling the Orem Center. Provide prompt and accurate information for student related questions including general registration, financial aid, and admissions questions. Assess the needs of the visitor and direct them to the correct person/location. Make meeting appointments for advisor.


Testing Center/Cashiering Percent of Time 30%

Assist in managing testing center as needed. Proctor student exams in a secure and professional manner while maintaining student confidentiality, security of materials, and exams. Collect and secure exam fees when appropriate. Comply with FERPA privacy laws and USU cash handling policies.


Administrative Assistant Percent of Time 10%

Assist Program Coordinator with their calendar. Schedule appointments, arrange meetings, and post meetings. Prepare materials for meetings including distribution of materials. Organize materials and files both electronically and physically.


Facilitation Percent of Time 10%

Assist in scheduling meetings and classes. Open rooms and set up for IVC and face-to-face meetings/classes. Provide support as needed for classroom technology, originations, and facilitation of classes.


  • Center support responsibilities include mailing, printing, tracking shared calendar, office signage, USU vehicle, and other duties as assigned.
  • Maintain adequate inventory of brochures and materials in common areas. Monitor common areas for cleanliness.
  • Inventory, organize, and maintain office supplies. Make orders and purchases for USU Orem Center. Keep a record of all purchases in a specific office supply folder. Obtain appropriate approval prior to making purchases.
  • Provide administrative support as requested by management in the maintenance of records, both paper and electronic, for effective filing and document retention. Provide other office services as need and requested by management.
  • Manage USU Orem Canvas page, Facebook page, and signage in the center by posting key events and information.
  • Adjust Orem Center calendar to accurately reflect changes and notify those affected. Monitor calendar for upcoming events and plan accordingly. Continually use calendar to be able to direct and connect people to faculty, staff, and students.
  • Other duties as assigned.


Minimum Qualifications

  • Two years of experience in an office setting or an associate degree/vocational training is required.
  • Outstanding customer service skills.
  • Strong desire to learn and grow within role.
  • Excellent computer skills ie: Word, Excel, Outlook, and Internet.
  • Exceptional ability to identify problems and take initiative to resolve.
  • Strong team player who works effectively with others to accomplish tasks.
  • Excellent organization skills with the ability to manage multiple tasks simultaneously and pay attention to detail.

Preferred Qualifications

  • Associate's degree or equivalent college credit.
  • Reception, phone, and administrative assistant skills.
  • Knowledge of USU programs and Interactive Video Conferencing technology.

Knowledge, Skills, and Abilities

  • Skilled with computers and related software.
  • Skilled with basic office equipment, including printers, copiers, and telephone systems.
  • Good organizational skills.
  • Strong verbal and written communication skills.
  • Ability to handle sensitive and confidential business data and personal information.
  • Ability to work without supervision.
  • Knowledge of University policies and procedures.
  • Excellent customer service skills.

Required Documents

Along with the online application, please attach:

1. Resume - to be uploaded in the Candidate Profile.

2. Names & Contact information for three professional references. 

3. Cover Letter- to be typed/pasted into a text box at the end of the application. 


**Document size may not exceed 10 MB.**

Advertised Salary

Minimum $25,000 per year -Commensurate based on experience with excellent benefits


Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

University Highlights

Utah State University (USU) was founded in 1888 and is honored to be Utah’s land-grant and space-grant university. USU is a Carnegie RU/H (Research University/High Research Activity) institution with approximately 27,800 students (24,660 undergraduates and 3,140 graduate students) on the Logan main campus. Utah State’s statewide system features eight campuses and 23 education centers and serves all counties in the state with Extension programs. USU offers 165 undergraduate majors, 138 graduate programs, and a variety of innovative stackable associate and certificate credentials. Washington Monthly ranked USU 14th in their national university rankings in 2019 and the 5th best public national university in the nation in 2018. As one of the two premier research institutions in Utah, USU is proud to provide a high-quality education at an affordable price. Additional information about Utah State University can be found here.


A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.


The USU main campus is located in beautiful Logan, Utah; a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.


Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:


Executive Director of the Office of Equity Alison Adams-Perlac, alison.adams-perlac@usu.edu, Old Main Rm. 161, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Old Main Rm. 161, 435-797-1266.

For further information regarding non-discrimination, please visithttps://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov


USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.


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