Utah State University

Daytime Facilitator - USU Salt Lake Center

City Salt Lake County
Posted Date 2 weeks ago(9/4/2020 6:18 PM)
Requisition ID
# of Openings
Job Locations
Category (Portal Searching)
Customer Service/Support
Position Type
Non-benefited (hourly) Part-Time
Job Classification
Statewide Campuses
Statewide Campuses-Wasatch
Advertised Salary
12.00 per hour


The Facilitator works with instructors, staff and students to ensure a beneficial learning environment. This is a part-time, non-benefited position (20-25 hours/week) located at the USU Salt Lake Center. Applicants must be available and willing to work early mornings and late afternoons. Hours may vary by semester, but schedules will typically be assigned for 4-5 hour shifts Monday-Friday between the hours of 7:30 am – 4:00 pm. This position reports to the Event Services Specialist. This is an ACA variable position.


Customer Service/Reception

  • Present professional image.
  • Provide excellent customer service to all students, employees and visitors.
  • Assess the needs of visitors or individuals calling on the phone and direct them to the correct person/location.
  • Communicate effectively with team to ensure appropriate coordination of services.
  • Assist with special projects and clerical tasks.
  • Create, print and hang directional signs for meetings.
  • Assist students with ordering student IDs.

Classroom Facilitation

  • Ensure all rooms are clean, clear of clutter, the technology is tested/ready well before meetings and classes are scheduled to start.
  • Greet the meeting organizers or presenters to ensure they have what they need (technology, adapters, tables, etc.), and provide training on how to use the technology so they are able to successfully conduct the meeting. 
  • Respond promptly to technology issues or requests.
  • Tidy up classroom after use: clean teaching station, remove trash, clear items left by the group, move furniture back to original location, and disinfect all tables, chairs, and equipment, shut down equipment, lights and lock classroom door. 
  • Complete deeper cleaning if needed.
  • Assist students, instructors, attendees with interactive video conferencing (IVC) classroom equipment, and assist them with any technology needs.
  • Work with and support other teammates in accomplishing responsibilities.
  • Act as the point of contact for events to ensure issues are resolved quickly.
  • Maintain an environment conducive for learning.
  • Assist with student events.
  • If problems are not resolved, report problems to supervisor.

Test Proctoring

  • Proctor exams and quizzes.
  • Maintain a proper testing environment.
  • Schedule testing times for students.
  • Answer and return phone calls and emails.
  • Maintain integrity and professionalism in all interactions.

*Other duties as assigned


Minimum Qualifications

  • Strong customer service skills.
  • Requires a basic knowledge of computers and willingness to learn simple technology skills.
  • Ability to be reliable and punctual.
  • Ability to work independently and as a member of a team.
  • Ability to maintain confidentiality of student information.
  • Show integrity and responsibility.
  • Ability to communicate effectively.
  • Ability to be professional in appearance, dress, manner and attitude.


Preferred Qualifications

  • Savvy with technology.
  • Experience with IVC equipment.
  • Flexible schedule and willingness to help cover other facilitators’ shifts.


Required Documents

Along with the online application, please attach:

1. Resume.

2. Contact information for three professional references.


**Document size may not exceed 10 MB.**

Advertised Salary

12.00 per hour


Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

University Highlights

Utah State University (USU) was founded in 1888 and is honored to be Utah’s land-grant and space-grant university. USU is a Carnegie RU/H (Research University/High Research Activity) institution with approximately 27,800 students (24,660 undergraduates and 3,140 graduate students) on the Logan main campus. Utah State’s statewide system features eight campuses and 23 education centers and serves all counties in the state with Extension programs. USU offers 165 undergraduate majors, 138 graduate programs, and a variety of innovative stackable associate and certificate credentials. Washington Monthly ranked USU 14th in their national university rankings in 2019 and the 5th best public national university in the nation in 2018. As one of the two premier research institutions in Utah, USU is proud to provide a high-quality education at an affordable price. Additional information about Utah State University can be found here.


A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.


The USU main campus is located in beautiful Logan, Utah; a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.


Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:


Executive Director of the Office of Equity Alison Adams-Perlac, alison.adams-perlac@usu.edu, Old Main Rm. 161, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Old Main Rm. 161, 435-797-1266.

For further information regarding non-discrimination, please visithttps://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov


USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.


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