Utah State University

Contact Tracer

City Logan Campus
Posted Date 3 months ago(9/11/2020 1:36 PM)
Requisition ID
# of Openings
Job Locations
Category (Portal Searching)
Health & Medical Professions
Position Type
Non-benefited (hourly) Part-Time
Job Classification
Business & Finance
University Police
Advertised Salary
$15 per hour


Under the general direction of USU Emergency Management, plan and implement the process of contacting and interviewing individuals who have been infected with COVID-19, identifying close contacts that they may have unknowingly exposed, and providing those contacts with the information needed to monitor their own health and prevent the continued spread of the illness. Continued employment is not guaranteed after the current funding time period.


COVID-19 Disease Investigation and Contact Tracing
  • Contact individuals who have been infected with a disease, identify close contacts that they may have unknowingly exposed, and provide those contacts with the information needed to monitor their own health and prevent the spread of the illness  
  • Inform and educate cases on quarantine/isolation procedures
  • Conduct interviews in a professional manner that reflects emotional and cultural awareness and sensitivity
  • Build rapport with cases 
  • Collect and record accurate information
  • Coordinate contact tracing efforts with supervisor and/or team leads
  • Prepare accurate and complete reports
  • Ensure and protect confidentiality
  • Attends all relevant trainings and direct support meetings 
  • Acts as a resource person by providing public health information to general community.
  • Completes other duties as assigned
  • Work-flow process in Service Now


Minimum Qualifications:
  • General knowledge of statistical methods and terminology.
  • Knowledge of community analysis and survey techniques, needs assessment, and principles of community organization.
  • General knowledge of epidemiology surveillance and data collection methods including interview techniques, questionnaires and statistical tools.
  • General knowledge of motivational interviewing skills, risk communication skills, and cultural sensitivity.
  • Understanding of the medical terms and principles of exposure, infection, infectious period, potentially infectious interactions, symptoms of disease, pre-symptomatic and asymptomatic infection.
  • Must have excellent interpersonal skills and ability to interact professionally with culturally diverse individuals during a time of crisis and distress.
  • Resourcefulness in locating patients and contacts who may be difficult to reach or reluctant to engage in conversation.
  • Excellent organizational and communication skills.
  • Must be able to work well under pressure, manage multiple tasks simultaneously, work well in team situations, meet deadlines, provide customer service, strictly follow all confidentiality laws, and be able to work independently on a day-to-day basis. 
Special Qualifications:
  • Must have a flexible schedule and be available for work in the late evening, early morning, weekends, and Holidays as job requires. 
  • Johns Hopkins School of Medicine Contact Tracing Course – current or able to obtain in the first week.
  • HIPAA and FERPA training – Current or able to obtain in the first week.  
  • Positions are subject to federal CARES appropriations through March 2021.
  • Continued employment is not guaranteed after the current funding time period.

Required Documents

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

2. Cover Letter to be typed/pasted at the end of your application


**Document size may not exceed 10 MB.**

Advertised Salary

$15 per hour


Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions. The employee is frequently required to reach with hands and arms and may lift and/or move up to 10 pounds.

University Highlights

Utah State University (USU) was founded in 1888 and is honored to be Utah’s land-grant and space-grant university. USU is a Carnegie RU/H (Research University/High Research Activity) institution with approximately 27,800 students (24,660 undergraduates and 3,140 graduate students) on the Logan main campus. Utah State’s statewide system features eight campuses and 23 education centers and serves all counties in the state with Extension programs. USU offers 165 undergraduate majors, 138 graduate programs, and a variety of innovative stackable associate and certificate credentials. Washington Monthly ranked USU 14th in their national university rankings in 2019 and the 5th best public national university in the nation in 2018. As one of the two premier research institutions in Utah, USU is proud to provide a high-quality education at an affordable price. Additional information about Utah State University can be found here.


A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.


The USU main campus is located in beautiful Logan, Utah; a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.


Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:


Executive Director of the Office of Equity Alison Adams-Perlac, alison.adams-perlac@usu.edu, Old Main Rm. 161, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Old Main Rm. 161, 435-797-1266.

For further information regarding non-discrimination, please visithttps://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov


USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.


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