Utah State University

Coordinator III

City Logan Campus
Posted Date 2 weeks ago(10/9/2020 1:11 PM)
Requisition ID
2020-3025
# of Openings
1
Job Locations
US-UT-Logan
Category (Portal Searching)
Customer Service/Support
Position Type
Benefited Full-Time
Job Classification
Non-Exempt
College
Academic & Instructional Services
Department
Registrars Office
Advertised Salary
Commensurate with experience, plus excellent benefits

Overview

As part of the Academic and Instructional Services team (AIS) the Coordinator III will work with the scheduling of Interactive Video Conferencing events (IVC), coordinates room scheduling for IVC events and data entry of academic course details into the Cisco Telepresence Management Suite (TMS). We believe everything we do is about people. Working together, we provide the highest level of service to each other, our students, and our clients. Our overarching goal is to provide an organization wherein individuals are empowered to be successful.

Responsibilities

Statewide IVC Scheduling:

  • Coordinate room assignments statewide.
  • Schedule all higher education Interactive Video Conferences (IVCs), including academic courses, academic meetings & meetings from outside USU. 
  • Maintain changes and updates to academic courses and meetings.
  • Contact facilitators to have them report finals information, which then create/compile the IVC academic finals schedule.
  • Arrange IVC connections and testing with locations outside of USU's Network.
  • Coordinate with Classroom Teams and CIDI on adding Zoom links to IVC courses.
  • One-time/Last Minute IVC Coordinating. 
  • Assist with academic course changes/cancellations by notifying scheduling and facilitating staff members after confirming changes/cancellations with instructors. 
  • Respond to requests from instructors who would like to temporarily change the site from which they originate.
  • Add recorders to those academic courses or meetings that involve students/attendees who are not able to attend due to weather or other complications.
  • Assign or send recordings to instructors or meeting organizers.

Coordination with UEN:

  • Work with UEN through Jira as they respond to calls from those in need of support for academic courses.
  • Take calls to help with live IVCs by making last minute changes. 
  • Test guest link connections via Cisco Meeting Application (CMA) to ensure guest speakers and out of state meeting attendees are able to be seen and heard via lVC.
  • Communicate with the UEN technical support team to respond to any technical problems.
  • Resolve technical and scheduling problems.

Other Office Duties:

  • Provide office support by answering phone calls, replying to emails, and checking WebEx Teams/Slack notifications.
  • Answer basic questions about Zoom.
  • Offer excellent customer service to students, faculty, and staff as needed.
  • Assist other staff members inside and outside immediate team.
  • Generate reports.
  • Process academic schedules in Banner/CAS as needed.
  • Schedule facilitators and technicians for academic meetings which need additional technical help.

Qualifications

Minimum Qualifications:

  • Four years of experience; or an associate degree plus two years of experience; or a bachelor’s degree is required.
  • Demonstrated strong written, oral, and interpersonal communication skills.
  • Demonstrated excellent computer skills and adaptability to new technologies.
  • Proficient in Microsoft Office programs.
  • Excellent organizational skills, attention to detail, and ability to prioritize task.
  • Demonstrated strong work ethic.
  • Demonstrated customer service experience.
  • Ability to interpret and apply various guidelines, policies, and procedures.

Preferred Qualifications:

  • Experience using the Banner student information system.
  • Experience with interactive video conferencing systems.
  • Experience with web conferencing systems.

Required Documents

Along with the online application, please attach:

1.  Resume/CV to be uploaded in the Candidate Profile

2.  Cover letter to be typed/pasted in a text box at the end of your application

 

**Document size may not exceed 10 MB.**

Advertised Salary

Commensurate with experience, plus excellent benefits

ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

University Highlights

Utah State University (USU) was founded in 1888 and is honored to be Utah’s land-grant and space-grant university. USU is a Carnegie RU/H (Research University/High Research Activity) institution with approximately 27,800 students (24,660 undergraduates and 3,140 graduate students) on the Logan main campus. Utah State’s statewide system features eight campuses and 23 education centers and serves all counties in the state with Extension programs. USU offers 165 undergraduate majors, 138 graduate programs, and a variety of innovative stackable associate and certificate credentials. Washington Monthly ranked USU 14th in their national university rankings in 2019 and the 5th best public national university in the nation in 2018. As one of the two premier research institutions in Utah, USU is proud to provide a high-quality education at an affordable price. Additional information about Utah State University can be found here.

 

A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.

 

The USU main campus is located in beautiful Logan, Utah; a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.

 

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

 

Executive Director of the Office of Equity Alison Adams-Perlac, alison.adams-perlac@usu.edu, Old Main Rm. 161, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Old Main Rm. 161, 435-797-1266.

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov

 

USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.

 

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