Utah State University

Manager III

City Logan Campus
Posted Date 3 weeks ago(11/13/2020 4:16 PM)
Requisition ID
# of Openings
Job Locations
Category (Portal Searching)
Position Type
Benefited Full-Time
Job Classification
Facilities Support Services
Advertised Salary
Commensurate with experience, plus excellent benefits


This position serves as a liaison for facilities-related issues and is often the primary point of contact for departmental personnel and other customers within the assigned facility or facilities. The Manager III is responsible for investigating or coordinating responses for facilities problems, complaints, emergencies, special events or other facility issues or operations.


  • Communicate with Deans and Directors to resolve customer complaints and exercising budget authority to resolve those complaints with the trades Foremen.
  • Supervise and lead the Customer Service team by ensuring high quality customer service.
  • Share innovative ideas and is responsible for the efficient operation of the department.
  • Oversees the hiring, training, scheduling, assignments, performance management, and evaluates the quality of employee’s work.
  • Support employees on effectively addressing customer issues and resolve complaints, work order issues, billing disputes, and inquiries.
  • Create effective customer service goals, and coordinate with team members on a consistent basis.
  • Works closely with managers, foremen, faculty, staff, and customers to provide the needed services in the most efficient manner.
  • Meets regularly with Building Representatives to address any facilities-related issues, and to provide training, foster good working relationships, and develop appropriate communication plans.
  • Lead regularly scheduled building visits, reviews, and coordinates shutdowns as needed.
  • Maintains University department’s authorization information in ServiceNow for key and prox. requests.
  • Works directly with Building Access Representatives to establish proper key and prox. building access levels.
  • Oversees and manages cash handling procedures for the Customer Service department.
  • Perform weekly audit to check for/correct billing and daily work orders errors.
  • On a regular basis invite customer input as a means to facilitate departmental service improvement.
  • Responds to problems using established procedures and professional judgment.
  • Performs miscellaneous duties as assigned.


Minimum Qualifications:

  • Nine years of experience in a related field plus six years of experience supervising others or an equivalent combination of education plus experience is required.

  • Communicates effectively both verbally and in writing.

Knowledge, Skills, and Abilities

  1. Skilled in the use of computers.
  2. Records maintenance skills.
  3. Skilled in organizing resources and establishing priorities.
  4. Ability to analyze and solve problems.
  5. Ability to make administrative/procedural decisions and judgments.
  6. Ability to train and supervise employees, including organizing, prioritizing, and scheduling work assignments.
  7. Ability to foster a cooperative work environment.
  8. Employee development and performance management skills.
  9. Ability to offer leadership to subordinate staff in area of expertise.

Required Documents

Along with the online application, please attach:

1. Resume to be uploaded in the Candidate Profile

2. Cover Letter to be typed/pasted in a text box at the end of the application 


**Document size may not exceed 10 MB.**

Advertised Salary

Commensurate with experience, plus excellent benefits


The environment and physical requirements may change depending on specific function of the work each unit supervises. Incumbents may be in both indoor and outdoor environments. Indoors, in an office space, event space, or public space are protected from weather conditions, but not necessarily from temperature changes. Incumbents often use repetitive hand motion (such as typing).

Outdoors, incumbents are not protected from weather conditions and may be exposed to extreme heat and extreme cold. Additionally, indoor or outdoor work environments may include being confined or in narrow spaces for periods of time. The incumbent may also be exposed to loud noises, vibrations, from equipment, and conditions that may affect the respiratory system, such as fumes, odors, dusts, mists, gases, and poor ventilation. Bending, crawling, and crouching may be required. Incumbents may be required to lift, push, and/or pull objects around 50 pounds and be required to walk and/or stand for long periods of time.  Incumbents nearly continuously listen, hear, and talk.

University Highlights

Utah State University (USU) was founded in 1888 and is honored to be Utah’s land-grant and space-grant university. USU is a Carnegie RU/H (Research University/High Research Activity) institution with approximately 27,800 students (24,660 undergraduates and 3,140 graduate students) on the Logan main campus. Utah State’s statewide system features eight campuses and 23 education centers and serves all counties in the state with Extension programs. USU offers 165 undergraduate majors, 138 graduate programs, and a variety of innovative stackable associate and certificate credentials. Washington Monthly ranked USU 14th in their national university rankings in 2019 and the 5th best public national university in the nation in 2018. As one of the two premier research institutions in Utah, USU is proud to provide a high-quality education at an affordable price. Additional information about Utah State University can be found here.


A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.


The USU main campus is located in beautiful Logan, Utah; a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.


Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:


Executive Director of the Office of Equity Alison Adams-Perlac, alison.adams-perlac@usu.edu, Old Main Rm. 161, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Old Main Rm. 161, 435-797-1266.

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov


USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.



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