Utah State University

Data and Voice Technician

City Logan Campus
Posted Date 3 months ago(8/6/2021 11:20 AM)
Requisition ID
2021-4002
# of Openings
1
Job Locations
US-UT-Logan
Category (Portal Searching)
Information Technology
Position Type
Benefited Full-Time
Job Classification
Non-Exempt
Percent of Time or Hours per Week
40 hours per week
College
Business & Finance
Department
Information Technology
Advertised Salary
Commensurate based on experience plus excellent benefits

Overview

The Data and Voice Technician (Telecommunications Technician, Senior) will perform and fully document IT infrastructure "Moves, Adds, and Changes" to meet contractor, student, faculty, and staff needs for voice and data connections, including telephone handsets, voicemail, and edge data infrastructure. Work independently on assigned projects. Work with clients and customers. Maintain and organize flow of materials and work area. Complete work orders as assigned through the IT Service Desk, Team Manager, and/or Project Managers.

Responsibilities

VOICE AND DATA MOVE, ADD, AND CHANGE SERVICES:

  • Perform Moves, Adds, and Changes, as assigned, to end user voice and data services with minimal disruption to user and departmental functionality. This includes telephone handsets, the voicemail system, and USU physical data connections and other items as assigned.
  • Provide basic infrastructure technical consultation and advisement for customers pertaining to moves, adds, and changes of physical data connections and telephone service.
  • Identify and recommend move, add, and change process and procedure improvements to the Team Manager and IT Administration.
    Perform station programming of telephone handsets.
  • Perform edge data switch installation and cross connects as assigned.
  • Troubleshoot problems in regards to end user voice (including handset and voicemail) and basic data connection services.
    Repair or replace telephone handsets, maintain inventory.
  • Store materials, supplies or equipment according to weight, temperature, size, safety or other requirements; marks stock items and/or shelves or bins with identifying codes, letters or figures.
  • Monitor and review inventory levels by physical count, record keeping and/or visual inspection to identify need for purchasing materials, equipment or supplies.

IT INFRASTRUCTURE MAPPING AND DOCUMENTATION:

  • Ensure that infrastructure records for voice and data system cable and equipment are accurate and up to date.
  • Maintain accurate wire management records of voice station equipment and cable pair assignments. This requires an in-depth knowledge of existing campus infrastructure including tunnels, maintenance holes, fiber optic cabling, copper cabling and node sites.
  • Maintain up-to-date geographical information regarding location of utilities, including development of systems and procedures to facilitate those processes for the organization.
  • In-depth knowledge of existing campus infrastructure including tunnels, maintenance holes, fiber optic cabling, Copper cabling and node sites.
  • Daily monitoring and mapping of new and relocated IT infrastructure.

INSPECTION AND REVIEW:

  • Verify that end user and departmental satisfaction is met.
  • Verify compliance with established Industry Standards (NEC, BICSI, USU).
  • Review and suggest improvements for technical soundness of designs.
  • Through regular site visits, verify workmanship of USU and contractor work.
  • Verify adherence to codes, specifications and University standards.

PROJECT MANAGEMENT/SUPERVISORY ASSISTANCE:

  • Assist in completing work-flow of IT capital improvement/development projects as assigned by project managers and IT team managers.
  • Advise and, as assigned, supervise subcontractors and student employees identified to assist in moves, adds, and change operations.
  • Coordinate and resolve assigned voice and data move, add, and change project issues among contractor, campus, and community groups.
  • Train and follow up with student workers on standards, practices, and procedures in ensuring proper voice and data moves, adds, and changes.
  • Perform project planning and development operations for voice and data moves, adds, and changes as assigned by project manager(s).
  • Determine and prepare project scope for voice and data moves, adds, and changes as assigned by project manager(s).
  • Identify and explore options and "What If's…" for voice and data moves, adds, and changes.
  • Develop project estimates for voice and data moves, adds, and changes.
  • Assist as a resource to inside and outside plant technical staff in surveying and recommending inside plant fiber optic and copper cabling projects for voice, data, CATV, CCTV or wireless deployment as specified by the PI Team Manager.
  • Adhere to the IT Core Competencies (http://it.usu.edu/core)

This job description has been designed to indicate the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to the job.

Qualifications

Minimum Qualifications:

  • Five years of experience; or an associate degree/technical training in a related field plus three years experience.
  • Demonstrated ability to solve problems, work well under pressure, manage multiple/routine tasks simultaneously, take initiative within project scope, maintain confidentiality, and work with little supervision.
  • Excellent computer skills (Data Entry, Word, Excel, Outlook, Internet).
  • Demonstrated capacity for exceptional interpersonal, organizational, and communication skills (verbal and written).
    Attention to detail and follow up.
  • Willingness to undertake any necessary training needed to perform job functions or to enhance performance.
  • Experience performing data and voice moves adds and changes.
  • Ability to learn new systems.
  • Ability to work well with other technical staff in a team environment.
  • Ability to train others, both non-technical end-users and technical staff.
  • Excellent customer service skills.
  • Ability to complete move, add, and change work orders in an effective and timely manner.
  • Strong, established track record of exceptional customer service.

Preferred Qualifications:

  • Prior USU experience.
  • Knowledge of USU policies and procedures.
  • Experience with TDM handset programming and voicemail provisioning (Presently ShoreTel VoIP).
  • BICSI, NEC or other standards/best-practice installer-level certifications.

Core Characteristics:

  • Problem Solving
  • Customer Focus
  • Integrity and Trust
  • Adaptability
  • Dependability
  • Ethics
  • Motivation
  • Professionalism
  • Teamwork
  • Technical Skills
  • Time Management

Required Documents

Along with the online application, please attach:

 

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

2. Cover Letter to be typed/pasted at the end of your application

 

**Document size may not exceed 10 MB.**

Advertised Salary

Commensurate based on experience plus excellent benefits

ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

University Highlights

Utah State University (USU) was founded in 1888 and is honored to be Utah’s land-grant and space-grant university. USU is a Carnegie RU/H (Research University/High Research Activity) institution with approximately 27,700 students (24,660 undergraduates and 3,040 graduate students) on the Logan main campus. Utah State’s statewide system features eight campuses and 23 education centers and serves all counties in the state with Extension programs. USU offers 114 undergraduate majors, 132 graduate programs, and a variety of innovative stackable associate and certificate credentials. Washington Monthly ranked USU 14th in their national university rankings in 2019 and the 5th best public national university in the nation in 2018. As one of the two premier research institutions in Utah, USU is proud to provide a high-quality education at an affordable price. Additional information about Utah State University can be found here.

 

A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.

 

The USU main campus is located in beautiful Logan, Utah; a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.

 

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

 

Executive Director of the Office of Equity Alison Adams-Perlac, alison.adams-perlac@usu.edu, Old Main Rm. 161, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Old Main Rm. 161, 435-797-1266.

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov

 

USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.

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