Utah State University

Reverse Mortgage Counselor

City Logan Campus
Posted Date 3 months ago(8/6/2021 6:32 PM)
Requisition ID
# of Openings
Job Locations
Category (Portal Searching)
Position Type
Non-benefited (hourly) Part-Time
Job Classification
Percent of Time or Hours per Week
29 hours per week
E Eccles Jones Coll of Ed & Hum Svs
Human Development & Family Studies
Advertised Salary
Commensurate with experience


Reverse mortgage counselors assists seniors who seek to convert equity in their homes into income. The role of the reverse mortgage counselor is to:

  • Educate clients about the features of reverse mortgages, the appropriateness of a reverse mortgage, and other financial options that might meet the client's needs;
  • Provide guidance and resources to enable the client to make an informed decision; and
  • Provide ongoing support to the client throughout the process.

This position is contingent upon ongoing funding.


As a Housing and Financial Counselor, you will be a member of Utah State University Housing and Financial Counseling team, supporting achievement of our mission: "To develop, through counseling and education, a community of individuals and families who are knowledgeable about financial management and housing choices, and who effectively manage their resources".



  • Obtain HUD Housing Counseling Certification within 3 months of hire date.
  • Obtain Reverse Mortgage Certification within 5 months of hire date.
  • Work with clients on a one-on-one basis to deliver Reverse Mortgage Counseling, Financial Education, Budgeting, Credit and/or Housing Counseling.
  • Assist with facilitating monthly education workshops including scheduling, marketing, presenting and recruiting speakers.
  • Develop and assist clients with action plans.
  • Create, maintain and update clients files according to the HUD Housing Counseling Handbook.
  • Utilize a caseload of housing counseling clients.
  • Manage Housing Counseling Database.
  • Assist with outreach.
  • Perform additional duties as assigned by management.


Minimum Qualifications:

  • 6 months relative Housing Counseling or Finance experience.
  • Bachelor's degree or equivalent relevant work experience.
  • Strong knowledge of the mortgage origination process and loan products.
  • Commitment to providing exemplary customer service to our clients.
  • Experience in budget, credit and housing counseling and education.
  • Ability to work well with a wide variety of people.
  • Commitment to maintaining high performance standards.
  • Excellent organizational skills.
  • Ability to engage and maintain participation from diverse community-based organizations and local government programs.
  • Excellent communication, interpersonal and presentation skills, both written and verbal.
  • Ability to maintain written records and reports.
  • Proven ability to work as a self-starter and team member.
  • Ability to work independently.
  • Demonstrates strong judgment and integrity.
  • Must commit to at least 1 year of employment after becoming certified.

Preferred Qualifications:

  • Fluency in English and Spanish.

Required Documents

Along with the online application, please attach:

1.  Resume to be uploaded at the beginning of your application in the Candidate Profile Under "Resume/CV"

2.  Cover Letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Advertised Salary

Commensurate with experience


Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

College/Department Highlights

The Emma Eccles Jones College of Education and Human Services is home to eight departments and is committed to providing the best learning opportunities and educational research in the state of Utah. Our programs are strengthened by an on-campus elementary laboratory school and five stand-alone centers, including the Sorenson Legacy Foundation Center for Clinical Excellence. The college offers clinical services to the community across the human lifespan and provide students with real-world service and research opportunities.


The Department of Human Development and Family Studies (http:/hdfs.usu.edu) is one of 8 diverse departments and 3 distinguished centers in the Emma Eccles Jones College of Education & Human Sciences (http://www.cehs.usu.edu). The College is ranked in the top 2% among 1200 comparable universities. The department has 30 faculty members, over 500 undergraduate majors, and over 80 graduate students.

University Highlights

Utah State University (USU) was founded in 1888 and is honored to be Utah’s land-grant and space-grant university. USU is a Carnegie RU/H (Research University/High Research Activity) institution with approximately 27,700 students (24,660 undergraduates and 3,040 graduate students) on the Logan main campus. Utah State’s statewide system features eight campuses and 23 education centers and serves all counties in the state with Extension programs. USU offers 114 undergraduate majors, 132 graduate programs, and a variety of innovative stackable associate and certificate credentials. Washington Monthly ranked USU 14th in their national university rankings in 2019 and the 5th best public national university in the nation in 2018. As one of the two premier research institutions in Utah, USU is proud to provide a high-quality education at an affordable price. Additional information about Utah State University can be found here.


A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.


The USU main campus is located in beautiful Logan, Utah; a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.


Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:


Executive Director of the Office of Equity Alison Adams-Perlac, alison.adams-perlac@usu.edu, Old Main Rm. 161, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Old Main Rm. 161, 435-797-1266.

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov


USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.


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