Utah State University

Guest Services Representative

City Logan Campus
Posted Date 10 months ago(8/17/2021 11:45 AM)
Requisition ID
2021-4044
# of Openings
500
Job Locations
US-UT-Logan
Category (Portal Searching)
Customer Service/Support
Position Type
Non-benefited (hourly) Part-Time
Job Classification
Non-Benefited
Percent of Time or Hours per Week
20-29 hours
College
Finance & Administrative Service
Department
Event Services
Advertised Salary
$9 - $10 an hour depending on experience

Overview

Guest Services Representatives are responsible for ensuring a fun, exciting, and safe experience for patrons while attending Utah State University events. Event Services is hiring now and for the upcoming school year. The position is on campus and ACA variable.

Guest Services is seeking to fill multiple positions and will be an ongoing search. Opportunities for growth and advancement into departments such as USU Fine Arts, Event Hosting, and Youth Programs. Internships and Work Study program is also an option.

Responsibilities

  • Greet and welcome guests to Utah State University in a friendly and professional manner
  • Perform accurate access control of entry including, scan or tear tickets to allow entry, identify fraudulent tickets and deny invalid credentials.
  • Perform appropriate access control to restricted areas to those with valid credentials.
  • Enforce “prohibited item” rules and professionally communicate the need for compliance to these rules.
  • Maintain a working knowledge of facility layout and traffic flow to provide accurate answers to guests and provide excellent customer service
  • Assist guests with questions, comments, complaints or suggestions. Act as a source for information. Follow-up when necessary
  • Seat guests in an orderly fashion, providing directions and resolve seating problems when necessary.
  • Provide assistance for guests with special needs.
  • Maintain knowledge of individual responsibility and follow proper procedures in the case of an emergency.
  • Adhere to safety rules and assist guests in the case of an emergency. Document accidents or injuries when necessary.
  • Ensure exit pathways are properly lit and that nothing obstructs them. Ensure friendly, professional and safe egress.
  • Enforce individual event/venue rules and provide other services as noted by venue. Provide overall outstanding customer service

Qualifications

  • US Work Authorization is required.
  • Prefer three months experience with customer service.
  • Ability to problem solve.
  • Excellent customer service and people skills.
  • Ability to follow instructions.
  • Ability to work independently with little supervision and handle difficult situations with the public and guests in a calm & professional manner.
  • Employees must maintain a well-groomed and professional appearance.
  • Hours will vary depending on season and number of events at venues. Hours may include: nights, weekends & holidays.
  • Must have excellent written & verbal communication skills.

Required Documents

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

 

**Document size may not exceed 10 MB.**

Advertised Salary

$9 - $10 an hour depending on experience

ADA

The position requires some physical activity. Employees must have sufficient strength to perform the duties and responsibilities of the position including heavy lifting and/or pushing and pulling of heavy objects (20+ pounds). Employees must be prepared to assume uncomfortable positions such as crawling, kneeling, and squatting. Employees must also be prepared to stand, walk, ascend, and descend stairs for most of their shift. Additionally, the work environment may include confined or narrow spaces. Employees may work outdoors, may not be protected from weather conditions or contaminants, and may be exposed to extreme temperature fluctuations.

University Highlights

Utah State University (USU) was founded in 1888 and is Utah’s land-grant and space-grant university. USU is one of only 146 research institutions in the U.S. classified as R1 “very high research activity” by the Carnegie Classification of Institutions of Higher Education. As one of the two premier research institutions in Utah, USU provides a high-quality education at an affordable price. With its main campus in Logan, the university serves approximately 27,500 students, including 24,255 undergraduates and 3,171 graduate students. USU Online has served students from all 50 states and 55 countries for 25 years.

 

USU’s statewide system features three residential campuses, 30 total campus locations, and 23 Extension education centers. The university employees 903 full-time faculty members, 124 executive administrators, and 1,649 full-time support staff. USU offers 115 undergraduate majors, as well as 91 master’s and 42 doctoral degrees. Learn more about USU.

 

A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.

 

The USU main campus is located in beautiful Logan, Utah, a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.

 

USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.

 

USU endeavors to provide reasonable accommodations to ensure equal access in all aspects of employment to qualified persons with disabilities. To request a reasonable accommodation for a disability, please contact the university’s ADA Coordinator in the Human Resource office at 435-797-0122 or submit a request at hr@usu.edu.

 

USU Land Acknowledgment

Please visit our website to learn about Utah State’s land acknowledgment of the eight tribes of Utah.

 

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

 

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Old Main Rm. 161, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Old Main Rm. 161, 435-797-1266

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov

 

*updated 04/18/2022

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