Utah State University

Academic Advisor Supervisor

City Logan Campus
Posted Date 2 months ago(9/9/2021 12:14 PM)
Requisition ID
# of Openings
Job Locations
Category (Portal Searching)
Student Programs & Services
Position Type
Benefited Full-Time
Job Classification
Percent of Time or Hours per Week
University & Exploratory Advising
Advertised Salary
Minimum $55,000. Commensurate with experience, plus excellent benefits


Incumbents in the Academic Advisor Supervisor role provide strategic direction, implement initiatives, and generally oversee advising activities for major exploration in the Office of University and Exploratory Advising (UAEA). This role is key in adding meaning to the major exploration experience as students optimize their educational experiences and achieve their dreams, goals, and potentials. 


The goals of UAEA are to:

The work is organized to promote student success while creating community, promoting equity, and simplifying systems and processes.


This role will supervise 4-7 professional positions.   


The Academic Advisor Supervisor reports to the Executive Director for University and Exploratory Advising. This classification supervises other Academic Advisors and student employees.


  • Lead the advising of prospective, current, and former students.
  • Assist students in the development of academic plans and referrals to academic and co-curricular resources.
  • Engage in proactive advising interventions designed to increase student persistence, retention, and completion.
  • Assess academic level.
  • Attend to student academic inquiries.
  • Assist in the resolution of individual academic problems.
  • Advise on academic program changes.
  • Prepare students’ graduation applications for Dean approval in Degree Works.
  • Assist students with semester-by-semester planning in preparation for declaring a major

Additional Functions

  • Provides advising services in person, by phone, or by email.
  • Provides accurate information related to curriculum, graduation requirements, and university policies and procedures.
  • Provides information and strategies to utilize available campus resources and services.
  • Maintains confidentiality.
  • Assists students to understand the purpose of higher education and the impact on life goals.
  • Discusses the benefits of building a learning community, network, and support system among peers, professors, and mentors.
  • Makes appropriate referrals to other university and non-university resources.
  • Maintains records and documentation of advising interactions.
  • Performs miscellaneous job-related duties as assigned.


This position description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.


Minimum Qualifications

  • Bachelor’s degree in communication studies, human development, psychology, sociology, social work, or related field.
  • 4+ years of professional student development experience.
  • Experience developing, carrying out, and assessing developmental programs for engaging current students and monitoring students’ progress toward academic and career goals.
  • Experience collecting, analyzing, and distributing relevant data regarding student needs, preferences, and performance for use in unit and institutional decisions.
  • Experience identifying vulnerable (academically, likelihood to persist) students and develop programming to connect those students with appropriate resources to facilitate student persistence, retention, and degree completion.

Knowledge, Skills and Abilities

  • Ability to work independently, build relationships with stakeholders, speak in front of large audiences, and communicate institutional policies and procedures to stakeholders.
  • Knowledge and understanding of exploring/undecided students.
  • Ability to lead training and day-to-day efforts of direct reports.
  • Ability to use professional judgement in ambiguous situations.
  • Ability to work with students in 1:1 or group settings.
  • Ability to work with diverse student backgrounds.
  • Demonstrated excellence in guiding students as they define and develop realistic goals.
  • Ability to assess the success of programs/coordination areas and manage budgets.
  • Verbal and written communication skills and effective public speaking skills including ability to communicate with individuals as well as groups.
  • Ability to work in a fast-paced environment with multiple demands and changing needs with verification of working collaboratively within a team environment.
  • Ability to learn and maintain current knowledge of complex program requirements, policies, and procedures.
  • Ability to develop and/or deliver programs.
  • Knowledge of best supervisory practices and ability to supervise staff.
  • Ability to manage a budget.

Preferred Qualifications

  • Master’s degree in higher education administration, counseling, human development, communication studies, or related field.
  • Experience advising students including creating semester-by-semester graduation plans, monitoring caseload progress toward graduation or declaring a major, assisting students in making responsible and informed decisions impacting academic progress.
  • Experience hiring, training, and supervising professional staff and/or student employees.
  • Experience researching and sharing best practices for the office, university, and advising community on student development topics.
  • Experience managing an office budget.
  • Demonstrated ability to make complex decisions, identify issues within area of coordination, problem solve, resolve, and communicate issues and their resolutions with advisors and administrators.
  • Experience teaching and/or building curriculum.
  • Knowledge of and proficiency in a variety of current and emerging technology platforms. 

Fundamental Abilities


Within the scope and complexity of each position’s responsibilities, each incumbent is expected to possess and demonstrate the following abilities:

  • Communicating: Communicates effectively both verbally and in writing.
  • Problem solving: Analyzes information and evaluates results to select the best solution and solve problems.
  • Monitoring: Measures performance of self; makes improvements and takes appropriate corrective action.
  • Critical Thinking: Comes to well-reasoned conclusions, solutions, and approaches to problems.
  • Team Building: Works to create a team-based environment. Consistently demonstrates cooperative behavior with colleagues, supervisors, and customers.
  • Active Listening: Gives full attention when others are speaking; listens to understand, asks questions as appropriate, and does not interrupt.
  • Service Orientation: Actively seeks opportunities to help others.
  • Conflict Resolution: Acts professionally when encountering customers who, at times, may be frustrated.

Core Characteristics


As representatives of Utah State University and primary contributors to its mission, all employees are expected to demonstrate the following characteristics:

  •  Take initiative.
  • Maintain confidentiality.
  • Be accountable.
  • Behave ethically.
  • Be honest and trustworthy.
  • Demonstrate a strong work ethic.
  • Be inquisitive.
  • Be detail oriented.
  • Be self-motivated.
  • Efficiently manage multiple tasks.
  • Be a team player.
  • Be committed to improving USU.

Required Documents

Along with the online application, please include the following:

  1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
  2. Cover Letter to be typed/pasted into a text box at the end of the application
  3. Three (3) professional references completed in the Candidate Profile

**Document size may not exceed 10 MB.**

Advertised Salary

Minimum $55,000. Commensurate with experience, plus excellent benefits


Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

College/Department Highlights

Beginning in 2019, Utah State University’s Strategic Enrollment Management Plan sought to increase student persistence, retention, and completion rates by improving outcomes for exploring/undecided students and cultivating advisor training and development rooted in core competencies and standards. Two offices combined to form the Office of University and Exploratory Advising (UAEA). UAEA strives to provide an advising experience that is proactive, strategic, data-driven, and rooted in the identities of the students and the advisors who serve them. We believe the best academic advising experience occurs when students and advisors build a relationship that helps students optimize their educational experiences and achieve their dreams, goals, and potentials. The UAEA team is one executive director, one academic advisor supervisor, ten academic advisors, one staff assistant, and five to eight student employees. UAEA serves 3000 students through academic advising and 90 academic advisors in Logan and throughout the state in professional development and training. 


The Office of University and Exploratory Advising is a reporting unit to the Office of the Executive Vice President and Provost. For more information, please visit https://advising.usu.edu/exploratory/.

University Highlights

Utah State University (USU) was founded in 1888 and is honored to be Utah’s land-grant and space-grant university. USU is a Carnegie RU/H (Research University/High Research Activity) institution with approximately 27,700 students (24,660 undergraduates and 3,040 graduate students) on the Logan main campus. Utah State’s statewide system features eight campuses and 23 education centers and serves all counties in the state with Extension programs. USU offers 114 undergraduate majors, 132 graduate programs, and a variety of innovative stackable associate and certificate credentials. Washington Monthly ranked USU 14th in their national university rankings in 2019 and the 5th best public national university in the nation in 2018. As one of the two premier research institutions in Utah, USU is proud to provide a high-quality education at an affordable price. Additional information about Utah State University can be found here.


A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.


The USU main campus is located in beautiful Logan, Utah; a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.


Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:


Executive Director of the Office of Equity Alison Adams-Perlac, alison.adams-perlac@usu.edu, Old Main Rm. 161, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Old Main Rm. 161, 435-797-1266.

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov


USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.


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