Utah State University

Coordinator Service, Senior - Customer Service

City Logan Campus
Posted Date 3 months ago(9/10/2021 6:34 PM)
Requisition ID
2021-4159
# of Openings
1
Job Locations
US-UT-Logan
Category (Portal Searching)
Customer Service/Support
Position Type
Benefited Full-Time
Job Classification
Non-Exempt
Percent of Time or Hours per Week
40 hours per week
College
Auxiliary Enterprises
Department
Aggie Print
Advertised Salary
Commensurate with experience plus excellent benefits

Overview

Working within a team environment the employee will coordinate the marketing of products sold, and services offered through Aggie Print, a service auxiliary of Utah State University. Activities include; Customer service (inside and outside sales), marketing strategies, University visual identity knowledge, various accounting duties (invoicing, filing, etc.) and miscellaneous tasks associated with PDP.

Responsibilities

  • Oversee the day-to-day marketing and sales operations associated with Aggie Print.
  • Coordinate all incoming project requests from beginning to completion.
  • Work with and train part-time employees assigned to help with customer service.
  • Train, and work with Aggie Print employees to insure the proper use of University logos.
  • Work with CLC – Brand Manager for all promotional printing to meet guidelines.
  • Working with UMAC, develop an understanding and working knowledge of the University Identity program
  • Enter work orders into EPMS – MIS software.
  • Customer Service; some hours will be spent inside Aggie Print working with customers, invoicing, covering front office, etc. some hours will be spent on campus visiting departments representing Aggie Print.
  • Oversee estimating, job cost analysis, and billing within EPMS.
  • Working with vendors to stay informed of new materials, process and products.
  • Stay up to date with industry trends for new production methods.
  • Participates in training, work allocation, quality assurance, and inventory control.
  • Works with Director to ensure that customer needs are being met and works to continuously improve the process.
  • Performs labor and maintenance duties as a working member of the departments.
  • Performs miscellaneous duties as assigned throughout operations at Aggie Print.
  • Participates in discussions concerning new equipment for digital, offset print, screen printing and bindery areas.
  • Keeps current on all software updates and knowledge of all equipment capabilities.
  • Hours; 8am – 5pm, flexibility needed to meet time sensitive deadlines.
  • Positive attitude, willing to learn new things, willing to manage and be managed.

Qualifications

Minimum Qualifications:

  • Six years of experience; or an associate degree plus four years of experience; or a bachelor’s degree plus two years of experience is required. 
  • Willing to learn.
  • Must be able to communicate effectively with co-workers, management and customers.
  • Must be able to provide quality customer service.
  • Must be able to plan and direct small operations.

Preferred Qualifications:

  • Marketing and sales experience.
  • Knowledge of print production, paper and equipment.

Knowledge, Skills, and Abilities:

  • Knowledge of Adobe, Microsoft and other print production software.
  • Ability to work with staff, including organizing, prioritizing, and scheduling work assignments.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to foster a cooperative work environment.
  • Skill in organizing resources and establishing priorities.
  • Ability to work both independently and in a team environment.

Core characteristics are:

  • Positive Attitude
  • Decision making
  • Problem Solving
  • Conflict Resolution
  • Teambuilding
  • Customer Focus
  • Action Oriented
  • Detail Oriented
  • Organizational skills
  • Integrity and Trust

Required Documents

Along with the online application, please attach:

1. Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

2. Cover letter to be typed/pasted at the end of your application

 

**Document size may not exceed 10 MB.**

Advertised Salary

Commensurate with experience plus excellent benefits

ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

University Highlights

Utah State University (USU) was founded in 1888 and is honored to be Utah’s land-grant and space-grant university. USU is a Carnegie RU/H (Research University/High Research Activity) institution with approximately 27,700 students (24,660 undergraduates and 3,040 graduate students) on the Logan main campus. Utah State’s statewide system features eight campuses and 23 education centers and serves all counties in the state with Extension programs. USU offers 114 undergraduate majors, 132 graduate programs, and a variety of innovative stackable associate and certificate credentials. Washington Monthly ranked USU 14th in their national university rankings in 2019 and the 5th best public national university in the nation in 2018. As one of the two premier research institutions in Utah, USU is proud to provide a high-quality education at an affordable price. Additional information about Utah State University can be found here.

 

A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.

 

The USU main campus is located in beautiful Logan, Utah; a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.

 

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

 

Executive Director of the Office of Equity Alison Adams-Perlac, alison.adams-perlac@usu.edu, Old Main Rm. 161, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Old Main Rm. 161, 435-797-1266.

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov

 

USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.

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