Utah State University

Staff Assistant III (Nursing Assistant / Testing Coordinator)

City Moab Campus
Posted Date 1 month ago(9/17/2021 4:22 PM)
Requisition ID
# of Openings
Job Locations
Category (Portal Searching)
Position Type
Benefited Full-Time
Job Classification
Percent of Time or Hours per Week
40 hours per week
Statewide Campuses
Statewide Campuses-Southeastern Utah
Advertised Salary
Commensurate with experience, plus excellent benefits


This position provides clerical and program support to the Department of Nursing as well as oversees the USU Moab testing center. Nursing duties include the support of instructors, students, applicants to the nursing program, and administrative and essential functions. Testing duties include the scheduling and proctoring of exams, providing support to instructors, and coordinating with the Director of Students to schedule proctors. The successful candidate will work directly with both the Nursing Coordinator and the Director of Students at the USU Moab campus to support a culture focused on student success.


Nursing Staff Assistant Responsibilities - 50% time

Work closely with the Moab Nursing Coordinator to support faculty and students in the nursing program in Moab. 

  1. Program Support
    • Remain compliant with required policies and procedures for USU.
    • Be familiar with relevant contacts and procedures in the Department of Nursing, Technical Education and Health Professions, Business Office, Purchasing Office, Travel Office, and Asset Management.
    • Attend monthly Nursing Faculty Organization meetings and annual Nursing Faculty Retreat to remain up to date about program processes and needs.
  2. Teaching Support
    • Collaborate with clinical locations and to build and maintain schedules.
    • Work closely with nursing faculty to facilitate updates to the learning management system Canvas, order supplies, set up skills labs and support simulation exercises and other tasks as needed.
  3. Student Support 
    • Organize student events including summer orientation and pinning ceremonies.
    • Facilitate recruitment, persistence, and completion of Moab nursing students by answering candidate questions, directing them throughout the application process, and creating and maintaining prospective and current student records.

Moab Testing Services Coordinator - 50% time

Work closely with the Director of Students to manage the USU Moab testing center, and aid student and public testers in navigating the testing system.

  1. Customer Service for Students and Visitors
    • Welcome and screen visitors at the front desk.
    • Respond to telephone and email inquiries.
    • Be familiar with campus settings to connect inquiries with the appropriate resources.
  2. Testing Center Management
    • Follow established procedures for providing testing services for USU and non-USU exams.
    • Ensure that exams are scheduled, and exam materials are posted on the Materials and Testing Services (MATS) website as needed.
    • Coordinate with Director of Students to schedule protector hours, train proctors to administer exams, and work through exam proctoring issues including e-mails, staff meetings, and other miscellaneous management duties.
    • Promote a student-centered culture to promote student success.
    • Ensure that the testing center is clean and tidy, all supplies are well-stocked, and the testing center signage is accurate and up to date.
    • Maintain secure testing records for non-USU exams.
    • Leverage technical support resources to ensure computers are running and ready for testing including managing the screen monitoring software and/or involving the IT team when necessary.
  3. Proctor Certification
    • Obtain certification to proctor NCS Pearson, ATI, HESI, GED and various other exams offered at USU in Moab and at the Grand County Jail.
    • Coordinate the certification process for other USU Moab facilitators to become proctors.
  4. Tester Support
    • Answers phone calls and respond to voicemails and emails about examinations.
    • Help students select the appropriate proctor.
    • Coordinate all make up exams for students unable to go to a USU campus.
  5. Instructor Support
    • Support faculty with their examinations by responding to inquiries about testing practices, policies and procedures and use of the MATS system, by returning all completed exams, and by providing a detailed report of all suspicious behavior and/or cheating.
  6. Troubleshooting
    • Be familiar with technical support and testing center resources to address various problems as they arise.
    • Support USU Moab proctors, facilitators, faculty, other staff, and students when there is a problem with a test including addressing technical problems and reaching out to and working with other institutions for non-USU exams.
  7. Support for USU Statewide Testing
    • Attend monthly testing center meetings and communicate with testing center coordinators at other USU campuses as needed.


Minimum Qualifications

  • Four years of experience; or an associate degree/technical training plus two years of experience; or a bachelor’s degree is required.
  • Experience creating, composing, and editing written and electronic material with attention to detail
  • Ability to multi-task and efficiently manage multiple inquires via phone, email, online chat, and in-person
  • Ability to maintain a professional manner while providing a friendly office atmosphere for students, faculty, and administrators in a high stress environment, with excellent conflict resolution skills
  • Ability to work independently
  • Proficient in MS Office suite (Word, Excel, Outlook, and PowerPoint)

Preferred Qualifications

  • Knowledge and experience of university policy and procedures
  • Experience with university systems (e.g. Banner, Canvas)
  • Experience with troubleshooting technology (e.g. computer hardware, software)
  • Simulation experience

Knowledge, Skills, and Abilities

  •  Skilled with computer programs and related software.
  • Excellent critical thinking skills.
  • Skilled in creative problem solving.
  • Skilled with basic office equipment, including printers, copiers, and telephone systems.
  • Good organizational skills.
  • Strong verbal and written communication skills.
  • Ability to handle sensitive and confidential business data and personal information.
  • Ability to work without supervision.
  • Knowledge of University policies and procedures.
  • Excellent customer service skills.

Required Documents

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

2. Cover Letter to be to be typed/pasted into a text box at the end of application.


**Document size may not exceed 10 MB.**

Advertised Salary

Commensurate with experience, plus excellent benefits


Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.  The employee is frequently required to reach with hands and arms and may lift and/or move up to 10 pounds.

University Highlights

Utah State University (USU) was founded in 1888 and is honored to be Utah’s land-grant and space-grant university. USU is a Carnegie RU/H (Research University/High Research Activity) institution with approximately 27,700 students (24,660 undergraduates and 3,040 graduate students) on the Logan main campus. Utah State’s statewide system features eight campuses and 23 education centers and serves all counties in the state with Extension programs. USU offers 114 undergraduate majors, 132 graduate programs, and a variety of innovative stackable associate and certificate credentials. Washington Monthly ranked USU 14th in their national university rankings in 2019 and the 5th best public national university in the nation in 2018. As one of the two premier research institutions in Utah, USU is proud to provide a high-quality education at an affordable price. Additional information about Utah State University can be found here.


A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.


The USU main campus is located in beautiful Logan, Utah; a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.


Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:


Executive Director of the Office of Equity Alison Adams-Perlac, alison.adams-perlac@usu.edu, Old Main Rm. 161, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Old Main Rm. 161, 435-797-1266.

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov


USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.


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