Utah State University

Client Care Representative

City Logan Campus
Posted Date 2 weeks ago(11/20/2021 5:15 PM)
Requisition ID
# of Openings
Job Locations
Category (Portal Searching)
Customer Service/Support
Position Type
Benefited Part-Time
Job Classification
Percent of Time or Hours per Week
30 hours per week
E Eccles Jones Coll of Ed & Hum Svs
Sorenson Legacy Foundation Center
Advertised Salary
Commensurate with experience, plus excellent benefits


The Sorenson Center for Clinical Excellence is seeking a client care representative (Staff Assistant II) to serve the Behavior Support Services (BSS) and Clinical Rehabilitation Counseling (CRC) divisions.  The individual will fulfill clinic reception duties including welcoming and assisting clients by answering phones, scheduling appointments, providing proper paperwork to clients, taking payments from clients, and maintaining medical records. Position is Contingent Upon Funding.


Reporting and Supervisory Responsibilities

The client care representative reports to the SCCE Operations Manager and also receives direction from the division clinic directors.



Primary responsibilities of this position include but are not limited to:

  • Communicate with caregivers of a diverse client population about healthcare services, appointments, insurance, paperwork and payments needed.
  • Check-in clients, take payments and maintain electronic medical records.
  • Maintain HIPAA training and standards, including maintaining confidentiality of client information.
  • Schedule rooms in the on-line scheduling system
  • Reserve and print parking passes for the clients
  • Submit custodial needs and BioHazard cleanup request
  • Meet with clinicians regularly to assess service line needs
  • Manage waitlist and clinic evaluation forms
  • Respond to phone calls and emails inquiring about services or resources in the community
  • Contribute to team effort by communicating actions, irregularities, and continuing needs including making regular suggestions that improve Sorenson Center process
  • Maintain a safe and clean reception area
  • Help with ongoing clinic projects
  • Other related duties as needed


Minimum Qualifications

  • Two years of experience in a reception or customer service setting or an associate degree/vocational training is required
  • Basic understanding of HIPAA

Preferred Qualifications

  • Experience working in a health care setting
  • Prior use of an electronic medical record system
  • Understanding of/experience with Applied Behavior Analysis Therapy

Knowledge, Skills, and Abilities

  1. Ability to foster effective working relationships within a team environment.
  2. Reliable, trustworthy, good worker.
  3. Friendly, outgoing, people-person.
  4. Independent worker.
  5. Excellent spoken and written language skills with the ability to create, compose, and edit written materials.
  6. Skilled in the use of computers and email.
  7. Skilled at records maintenance.
  8. Knowledge of supplies, equipment, and/or services ordering and inventory control.
  9. Database management skills.
  10. Knowledge of office management principles and procedures
  11. Ability to make administrative/procedural decisions and judgments.
  12. Ability to coordinate and organize meetings and/or special events.
  13. Knowledge of communication principles.
  14. Ability to prioritize and effectively manage time.
  15. Quick to respond to time-sensitive inquiries and clinic operations.

Required Documents

Along with the online application, please attach:

  1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
  2. Cover Letter to be to be typed/pasted into a text box at the end of application.

**Document size may not exceed 10 MB.**

Advertised Salary

Commensurate with experience, plus excellent benefits


Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

College/Department Highlights

SCCE Highlights

This center is the first of its kind in the Mountain West, providing comprehensive clinical services across the human lifespan. The integration of academic, research, and clinical service spaces is unmatched, as USU students work with faculty who engage in clinical practice and perform cutting-edge research.


College Highlights

The Emma Eccles Jones College of Education and Human Services is committed to quality teaching, outreach and research. It is home to eight departments. Graduate and undergraduate programs are strengthened by an on-campus elementary school and three stand-alone centers. These offer services to the community and provide students with real-world service and research opportunities. Additional community services are provided by the individual departments. 

University Highlights

Utah State University (USU) was founded in 1888 and is honored to be Utah’s land-grant and space-grant university. USU is a Carnegie RU/H (Research University/High Research Activity) institution with approximately 27,700 students (24,660 undergraduates and 3,040 graduate students) on the Logan main campus. Utah State’s statewide system features eight campuses and 23 education centers and serves all counties in the state with Extension programs. USU offers 114 undergraduate majors, 132 graduate programs, and a variety of innovative stackable associate and certificate credentials. Washington Monthly ranked USU 14th in their national university rankings in 2019 and the 5th best public national university in the nation in 2018. As one of the two premier research institutions in Utah, USU is proud to provide a high-quality education at an affordable price. Additional information about Utah State University can be found here.


A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.


The USU main campus is located in beautiful Logan, Utah; a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.


Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:


Executive Director of the Office of Equity discrimination@usu.edu, Old Main Rm. 161, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Old Main Rm. 161, 435-797-1266.

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov


USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.


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