Utah State University

Tooele Classroom Facilitator

City Tooele Campus
Posted Date 1 week ago(11/24/2021 10:02 AM)
Requisition ID
# of Openings
Job Locations
Category (Portal Searching)
Customer Service/Support
Position Type
Non-benefited (hourly) Part-Time
Job Classification
Percent of Time or Hours per Week
20-25 Hours per week
Statewide Campuses
Statewide Campuses-Tooele
Advertised Salary
$11.00 per hour


Facilitators are an important part of the staff at USU-Tooele because they aid Interactive Video Broadcast instructors and assist in the use of Zoom technology to ensure a beneficial learning environment. Our facilitators greet our students and staff with a smile, are eager to assist, and are trained to provide technology support to our instructors and build rapport. This part-time, non-benefitted position is housed on the Tooele Campus. The position hours and days may change each semester.

  • First shift—Monday thru Thursday—4:45pm-10:30pm
  • Second shift— Friday 5:45pm-10:00pm and Saturday 7:45am-12:00pm including some hours Mon./Thurs.from 4:45-10:30 pm.


  • Check for e-mail correspondence from instructors and make copies of assignments and/or exams for students before classes begin.
  • Follow set up procedures for IVC broadcast classes and Zoom, and ensure that classes are ready for instruction 15 minutes before classes begin.
  • If there are problems with IVC classes or Zoom courses, troubleshoot the equipment and/or work with the VOC and facilitator lead to resolve the problems.
  • Maintain an atmosphere of learning, respect, productivity in the classroom while facilitating.
  • Communicate with professors and students in the classroom to assist with problems or concerns related to the classroom.
  • Provide solutions and give feedback on how to better the classroom experience.
  • Proctor in-class exams and remain in class while the exam is being taken.
  • Collect homework, exams, or any other correspondence to be sent to instructors.
  • Collect, process and return homework/assignments and exams in a prompt and confidential manner according to testing center practices.
  • Maintain accurate class rolls and attendance records when required by instructor.


Minimum Qualifications:

  • Willingness to learn simple technology skills.
  • Ability to write effectively so that others can understand.
  • Ability to communicate effectively face-to-face, over the phone, on IVC equipment, and via electronic communication devices.
  • Basic knowledge of computers.
  • Basic knowledge of how to navigate the Internet and use various types of email software.
  • Basic knowledge of how to use office equipment (printer, copiers, fax, scanner, etc.)
  • Must be dependable, punctual, able to maintain confidentiality of student information, and work with integrity.

Preferred Qualifications:

  • Experience with customer service and knowledge of what is customer service.
  • Experience using Zoom program.
  • Experience with operating and troubleshooting broadcast equipment.
  • Completion of an IVC college class or other college coursework.
  • Experience using Canvas programs.
  • Experience in classroom facilitation.
  • Knowledge of how to use Microsoft Office programs.
  • Demonstrated success working with the general public and/or college students.
  • General knowledge of Utah State University policies and procedures.

Required Documents

Along with the online application, please attach:

  1. Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
  2. Contact Information for 3 professional references
  3. Cover Letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Advertised Salary

$11.00 per hour


Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

University Highlights

Utah State University (USU) was founded in 1888 and is honored to be Utah’s land-grant and space-grant university. USU is a Carnegie RU/H (Research University/High Research Activity) institution with approximately 27,700 students (24,660 undergraduates and 3,040 graduate students) on the Logan main campus. Utah State’s statewide system features eight campuses and 23 education centers and serves all counties in the state with Extension programs. USU offers 114 undergraduate majors, 132 graduate programs, and a variety of innovative stackable associate and certificate credentials. Washington Monthly ranked USU 14th in their national university rankings in 2019 and the 5th best public national university in the nation in 2018. As one of the two premier research institutions in Utah, USU is proud to provide a high-quality education at an affordable price. Additional information about Utah State University can be found here.


A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.


The USU main campus is located in beautiful Logan, Utah; a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.


Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:


Executive Director of the Office of Equity discrimination@usu.edu, Old Main Rm. 161, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Old Main Rm. 161, 435-797-1266.

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov


USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.


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