Utah State University

Student Conduct Case Manager (CARE Manager)

City Logan Campus
Posted Date 1 month ago(12/22/2021 6:25 PM)
Requisition ID
# of Openings
Job Locations
Category (Portal Searching)
Student Programs & Services
Position Type
Benefited Full-Time
Job Classification
Percent of Time or Hours per Week
Student Affairs
Student Conduct & Community Stndrds
Advertised Salary
Commensurate with experience plus excellent benefits


The CARE Manager is a full-time position that reports to the Director of Student Conduct and Community Standards in the Office of the Vice President for Student Affairs. The CARE Manager serves as a resource, advocate, and liaison for a diverse population of students and works with a wide variety of student issues. The CARE Manager provides case management for students experiencing significant difficulties that impact the student's ability to successfully function at the university; assists students in navigating the university and community services; serves as a resource to university colleagues; and helps to provide quality integrated support for students. (Please note: This position is not a clinician or a counselor.)


  1. Provide services to students of concern. This includes formulating intervention plans to mitigate risk and enhance student success; facilitating communication with referral sources, providers, and caregivers; ongoing monitoring of student's adherence to care plans and their academic progress.
  2. Collect facts pertaining to students of concern and maintain accurate case records. Provide aggregate data about trends to various stakeholders.
  3. Build and maintain positive collaborative relationships with University staff and outside agencies to provide care coordination and support through advocacy and referrals.
  4. Develop, implement, and evaluate programs to promote student of concern services and educate the campus community.
  5. Participate in applicable campus and community coordination meetings to maintain updated knowledge of resources, and to streamline referral processes.
  6. Participate in University's Student Behavioral Intervention Team (BIT) meetings and Connect, Assist, Refer, Empower (CARE) meetings.
  7. Contact and collaborate with University departments to expedite the resolution of problems. Will have a close working relationship with Counseling and Psychological Services.
  8. Take thoughtful action where answers to a problem are not readily available.
  9. Interpret University policy and recommend necessary updates.
  10. Provide input in the development of departmental goals, strategies, operations, and procedures.
  11. Other duties as assigned.


Minimum Qualifications:

  • Master's degree from an accredited institution in social work, higher education administration, counseling, psychology, or a closely related field.
  • Demonstrated knowledge of case management systems and experience with referrals, documentation, and active follow-up.
  • Experience working cooperatively with others in a multi-disciplinary team environment.
  • Experience dealing with multiple, complex issues simultaneously.
  • Strong commitment to, and experience in, working effectively with diverse populations.
  • Experience working with clients/students with mental health concerns and alcohol or drug issues.
  • Excellent interpersonal skills, including both oral and written communications.

Preferred Qualifications:

  • Knowledge of student development theory and problems/issues typically encountered by college students.
  • Knowledge of mental health and wellness issues in college student population.
  • Knowledge of assessment, risk management and violence prevention strategies and approaches and how to apply them in a university setting.
  • Knowledge of Title IX.
  • Strong organization skills and an ability to prioritize and complete simultaneous projects within deadlines.
  • Demonstrated ability to deal with crisis situations.
  • Demonstrated problem-solving skills particularly in a team setting.
  • Demonstrated data and records management skills.
  • Knowledge of current legal issues in higher education.
  • Experience working with distressed individuals within a higher education or community setting.

Required Documents

Along with the online application, please attach:

1. Resume/CV to be uploaded into the Candidate Profile

2. Cover Letter to be typed/pasted into a text box at the end of the application


**Document size may not exceed 10 MB.**

Advertised Salary

Commensurate with experience plus excellent benefits


Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

University Highlights

Utah State University (USU) was founded in 1888 and is honored to be Utah’s land-grant and space-grant university. USU is a Carnegie RU/H (Research University/High Research Activity) institution with approximately 27,700 students (24,660 undergraduates and 3,040 graduate students) on the Logan main campus. Utah State’s statewide system features eight campuses and 23 education centers and serves all counties in the state with Extension programs. USU offers 114 undergraduate majors, 132 graduate programs, and a variety of innovative stackable associate and certificate credentials. Washington Monthly ranked USU 14th in their national university rankings in 2019 and the 5th best public national university in the nation in 2018. As one of the two premier research institutions in Utah, USU is proud to provide a high-quality education at an affordable price. Additional information about Utah State University can be found here.


A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.


The USU main campus is located in beautiful Logan, Utah; a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.


Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:


Executive Director of the Office of Equity discrimination@usu.edu, Old Main Rm. 161, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Old Main Rm. 161, 435-797-1266.

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov


USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.


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