Utah State University

Clinic Operations Manager (Manager III)

City Logan Campus
Posted Date 2 months ago(3/16/2022 6:56 PM)
Requisition ID
2022-4825
# of Openings
1
Job Locations
US-UT-Logan
Category (Portal Searching)
Management
Position Type
Benefited Full-Time
Job Classification
Exempt
Percent of Time or Hours per Week
100%
College
E Eccles Jones Coll of Ed & Hum Svs
Department
Sorenson Legacy Foundation Center
Advertised Salary
Commensurate with experience, plus excellent benefits

Overview

Join the leadership team of the Sorenson Legacy Foundation Center for Clinic Excellence (SCCE) in developing people and processes as Clinic Operations Manager (Manager III) to support a unique interdisciplinary clinical services center. This senior position reports directly to the Executive Director and oversees the following critical areas.

Responsibilities

People Operations and Management (20 HRS WKLY,50%)

Accountable for supervising and setting direction for SCCE staff, developing organizational direction with the Center Director and deploying resources.    

  • Arrange and oversee the hiring, training, review, and employment of client care representatives, work-study students, and part time reception employees who work in the clinics throughout the SCCE.
  • Oversee operation of SCCE information desk and all the clinic reception areas. This includes staff management, developing information manuals and FAQ sheets, clinical services referencing system, telephone response plan, resources etc. 
  • Coordinate with the SCCE Billing and Compliance units to create and deliver trainings to ensure all SCCE staff understand relevant policies and procedures.
  • Coordinate with SCCE Billing, Compliance, Database Administrator, and other personnel to promote an efficient workflow within the SCCE’s EMR system that also ensures security of medical records.
  • Coordinate with clinic directors to ensure smooth workflow in all clinic areas and appropriate on-boarding of new clinical providers and staff.
  • Conduct monthly SCCE staff meetings; provide training and feedback to employees.

Center Logistics and Management (10 HRS WKLY, 25%)

  • Manage logistical operations of the Center, supervise building maintenance issues and coordinate with USU facilities to address concerns. With the SCCE director, plan and budget for needed equipment. Supervise inventory control and maintenance.
  • Coordinate with the SCCE Director to develop and implement policies required for smooth operation and service to clients, students and faculty.
  • Work with various college and university units including customer service, business services, central IT, career services, legal services to meet the needs of the SCCE.
  • Manage / oversee details of regular building activities and scheduling.

 

Interdisciplinary Center Operations and Managment (4 HRS WKLY, 10%)

Work closely with the center director and clinic directors to ensure the center is optimizing its integrated facility design to provide care from an interdisciplinary approach. 

  • In consultation with clinic directors, develop the policies and procedures to support interdisciplinary care. Supervise the service navigator in developing psychoeducation for clients / caregivers. Develop materials and experiences for student clinicians in the SCCE, as well as schedule and communicate with the students.
  • Gather feedback from clinic directors, faculty, staff and students to analyze if SCCE is meeting its mission. Provide feedback to the SCCE Director and work with the Director to ensure that all members feel engaged in the interdisciplinary mission of SCCE. 

 

Innovative Initiatives in the Center (4 HRS WKLY, 10%)

Work with the SCCE Director to help foster innovation across SCCE’s clinical and research units including development of new clinical programs to meet the needs of the local and state-wide community.

Qualifications

Minimum Qualifications: 

  • Master’s degree in Health Administration (or a closely related field) plus 3 years of experience OR Bachelor’s degree plus at least 5 years of experience in a related position or at least 9 years of experience in a related position.
  • Demonstrated evidence of initiative and creativity in work-related problem-solving activities that resulted in positive outcome
  • Demonstrated evidence of multi-tasking in a variety of responsibilities
  • Excellent interpersonal skills and the ability to communicate with a diverse population
  • Proficient in written and oral English language skills
  • Strong interpersonal, and verbal and written communication skills.
  • Ability to maintain sensitive and confidential information.
  • Demonstrated ability to foster positive interpersonal relationships and professional collaborations with external and internal constituencies.
  • Demonstrated organizational development skills
  • Proficient in computer applications such as Microsoft Office Products
  • Strong organizational skills.
  • Job offer is contingent upon the successful completion of a background check.

Preferred Skills:

  • Master’s degree in Health Administration
  • Expertise using EMR systems
  • Demonstrated evidence in planning creative and innovative activities in the workplace
  • Experience working with university faculty and staff
  • Experience in human service clinical operations
  • Familiarity with clinic offerings within USU’s SCCE
  • Experience working in a HIPAA environment
  • Familiar with regulations related to Medicare, Medicaid, and commercial insurance.

Required Documents

Along with the online application, please attach:

  1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
  2. Cover Letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Advertised Salary

Commensurate with experience, plus excellent benefits

ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

College/Department Highlights

The Emma Eccles Jones College of Education and Human Services is home to eight departments and is committed to providing the best learning opportunities and educational research in the state of Utah. Our programs are strengthened by an on-campus elementary laboratory school and five stand-alone centers, including the Sorenson Legacy Foundation Center for Clinical Excellence. The college offers clinical services to the community across the human lifespan and provide students with real-world service and research opportunities. 

University Highlights

Utah State University (USU) was founded in 1888 and is Utah’s land-grant and space-grant university. USU is one of only 146 research institutions in the U.S. classified as R1 “very high research activity” by the Carnegie Classification of Institutions of Higher Education. As one of the two premier research institutions in Utah, USU provides a high-quality education at an affordable price. With its main campus in Logan, the university serves approximately 27,500 students, including 24,255 undergraduates and 3,171 graduate students. USU Online has served students from all 50 states and 55 countries for 25 years.

 

USU’s statewide system features three residential campuses, 30 total campus locations, and 23 Extension education centers. The university employees 903 full-time faculty members, 124 executive administrators, and 1,649 full-time support staff. USU offers 115 undergraduate majors, as well as 91 master’s and 42 doctoral degrees. Learn more about USU.

 

A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.

 

The USU main campus is located in beautiful Logan, Utah, a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.

 

USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.

 

USU endeavors to provide reasonable accommodations to ensure equal access in all aspects of employment to qualified persons with disabilities. To request a reasonable accommodation for a disability, please contact the university’s ADA Coordinator in the Human Resource office at 435-797-0122 or submit a request at hr@usu.edu.

 

USU Land Acknowledgment

Please visit our website to learn about Utah State’s land acknowledgment of the eight tribes of Utah.

 

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

 

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Old Main Rm. 161, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Old Main Rm. 161, 435-797-1266

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov

 

*updated 04/18/2022

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