Utah State University

University Inn Front Office Manager

City Logan Campus
Posted Date 2 months ago(3/24/2022 1:22 PM)
Requisition ID
2022-4840
# of Openings
1
Job Locations
US-UT-Logan
Category (Portal Searching)
Customer Service/Support
Position Type
Benefited Full-Time
Job Classification
Non-Exempt
Percent of Time or Hours per Week
40 hours per week
College
Finance & Administrative Service
Department
University Inn
Advertised Salary
Salary commensurate with experience, plus excellent benefits

Overview

The Front Office Manager (Coordinator III) manages all aspects of the University Inn Front Desk & Breakfast including but not limited to operations, planning, budgeting, staffing, training, and payroll in accordance with University Inn (UI) policies and procedures. The Front Office Manager provides leadership, training, and support to all members of the Front Office & Breakfast teams, implements, and enforces the UI Standards of Excellence in all areas supervised. Serves as the back-up to the Systems Administrator for the Property Management System, NEC Telephone System, Dormakaba-Saflok (door-locking system) and iHotelier/TravelClick. Our ideal candidate has a proven track record of delivering results, leading by example, and serving guests and employees.

Responsibilities

  • Manage and monitor all activities of the University Inn Attendants (10 – 12 part-time Front Office Attendants and 2 – 3 part-time Breakfast Attendants) in making sure they adhere the standards of excellence and to the guidelines set in the UI employee handbook, USU and UI policies and procedures, PCI Compliance, coaching, training, and correcting where needed.
  • Always maintain a professional and high-quality customer service-oriented environment.
  • Act as liaison with the University Inn Front Office & Breakfast staff, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
  • Inform all Front Office & Breakfast staff of daily activities, group, and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly and assist at the front desk as needed. Put thinking into action with PDCA (Plan Do Check Adjust/Act).
  • Undertake full responsibility for Scheduling (24/7), Monitoring Labor and approval of Payroll for the University Inn Front Office & Breakfast.
  • Undertake full responsibility for managing operating expenses and purchasing for the University Inn Front Office & Breakfast.
  • Set Front Office Budget, monitor, reconcile and project monthly Profit & Loss. Oversee cash handling throughout the year. Supervise Upsell program at the Front Office and work with the General Manager to maximize revenue for the University Inn.
  • Prepare and Distribute Daily, Monthly, Quarterly and Annual Reports.
  • Collaborate & Focus the Front Office & Breakfast staff to create high impact Wildly Important Goals (WIGS) that align with the overall UI WIG. Create a powerful scoreboard to measure wins and hold the Front Office & Breakfast staff accountable.
  • Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
  • Coordinate daily activities with the General Manager.
  • Hold monthly team meetings and 1 on 1 meetings, keep staff informed of all activities in the University Inn, reinforce Standards of Excellence, and promote a strong team atmosphere and learning environment.
  • Conduct dynamic onboarding training.
  • Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the UI emergency response team.
  • Nominate and recognize Front Office and Breakfast staff accomplishments and success through the monthly UI Employee of the Month program and with the American Hotel & Lodging Association and Utah Hotel & Lodging Association Stars of the Industry annual awards.
  • Measure performance of self, make improvements and takes appropriate corrective action.
  • Comes to well-reasoned conclusions, solutions, and approaches to problems.

Qualifications

Minimum Qualification:

  • Four years of experience in hospitality; or an associate degree plus two years of experience in hospitality; or a bachelor's degree is required.

Required Documents

Along with the online application, please attach:

  1. Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
  2. Contact Information for a Professional Reference
  3. Cover Letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Advertised Salary

Salary commensurate with experience, plus excellent benefits

ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

College/Department Highlights

About the University Inn
University Inn CARES – Our mission is to ensure Customer Services is #1 to our guests, on and off campus community and each other. Have an Attitude of Accountability, Represent USU in the highest manner, create an Environment of Learning and allow everyone to have Success. Our Vision is to be the Hotel of choice for all USU Faculty, Staff, Visitors and Guests.

 

Our Vision
Hotel of choice for all USU Faculty, Staff, Visitors and Guests

 

Our Values

  • We have positive can-do attitudes and hold ourselves accountable.
  • We have respect for the Individual.
  • We have humility and believe in honesty above all, to all.
  • We seek first to understand each other.
  • We do everything with energy and passion.
  • We believe that the whole is greater than the sum of the parts.
  • We are committed to continuous improvement.

Core Characteristics
As representatives of Utah State University and primary contributors to its mission, all employees are expected to demonstrate the following characteristics:
1. Take initiative.                   7. Maintain confidentiality.
2. Be accountable.                 8. Behave ethically.
3. Be honest and trustworthy. 9. Demonstrate a strong work ethic.
4. Be inquisitive.                   10. Be detail oriented.
5. Be self-motivated.             11. Efficiently manage multiple tasks.
6. Be a team player.              12. Be committed to improving USU.

University Highlights

Utah State University (USU) was founded in 1888 and is Utah’s land-grant and space-grant university. USU is one of only 146 research institutions in the U.S. classified as R1 “very high research activity” by the Carnegie Classification of Institutions of Higher Education. As one of the two premier research institutions in Utah, USU provides a high-quality education at an affordable price. With its main campus in Logan, the university serves approximately 27,500 students, including 24,255 undergraduates and 3,171 graduate students. USU Online has served students from all 50 states and 55 countries for 25 years.

 

USU’s statewide system features three residential campuses, 30 total campus locations, and 23 Extension education centers. The university employees 903 full-time faculty members, 124 executive administrators, and 1,649 full-time support staff. USU offers 115 undergraduate majors, as well as 91 master’s and 42 doctoral degrees. Learn more about USU.

 

A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.

 

The USU main campus is located in beautiful Logan, Utah, a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.

 

USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.

 

USU endeavors to provide reasonable accommodations to ensure equal access in all aspects of employment to qualified persons with disabilities. To request a reasonable accommodation for a disability, please contact the university’s ADA Coordinator in the Human Resource office at 435-797-0122 or submit a request at hr@usu.edu.

 

USU Land Acknowledgment

Please visit our website to learn about Utah State’s land acknowledgment of the eight tribes of Utah.

 

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

 

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Old Main Rm. 161, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Old Main Rm. 161, 435-797-1266

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov

 

*updated 04/18/2022

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