Utah State University

CARE Case Manager

City Logan Campus
Posted Date 4 weeks ago(5/4/2022 10:15 AM)
Requisition ID
# of Openings
Job Locations
Category (Portal Searching)
Student Programs & Services
Position Type
Benefited Full-Time
Job Classification
Percent of Time or Hours per Week
Student Affairs
Student Conduct & Community Stndrds
Advertised Salary
Commensurate with experience, plus excellent benefits


Utah State University's Division of Student Affairs is hiring a full-time CARE Manager in the Connect Assist Refer Empower (CARE) Office. CARE Managers are non-clinical higher education case managers who work with the Connect Assist Refer Empower (CARE) Team and Behavioral Intervention Team (BIT) to support students and maintain a safe campus community.


CARE Managers provide direct support for students experiencing significant difficulties which have affected their well-being and/or ability to successfully function at the University. The CARE Manager assists students in navigating the Utah State University systems, resources, and policies. CARE Managers meet with students to provide one-on-one support, assess resource needs, asses for risk to themselves or others, and connect them with resources (on-campus or in the community).


The CARE Manager reports to the Assistant Director of Student Conduct and Community Standards (Chair of the CARE Team). Please note: This is a non-clinical position and licensure is not required. However, experience in mental health counseling or social work is strongly preferred and our office will support employees seeking licensure.


  1. Assess students for resource needs, Identify barriers preventing students from accessing necessary resources, facilitate student access to support services and monitor as necessary to ensure resource needs are met.
  2. Assess students for risk to themselves or others; formulate and implement intervention plans to mitigate risk, enhance student success, and maintain safety of the University community
  3. Coordinate communication with referral sources, providers, and coordination teams
  4. Collect facts pertaining to students of concern, document in a clear, complete, concise and timely manner, and maintain accurate case records.
  5. Participate in University's Student Behavioral Intervention Team (BIT) meetings and Connect, Assist, Refer, Empower (CARE) meetings.
  6. Build and maintain positive collaborative relationships with University staff and outside agencies to provide care coordination and support through advocacy and referrals.
  7. Participate in applicable campus and community coordination meetings to maintain updated knowledge of resources, to streamline referral processes and coordinate student care.
  8. Understand, implement and communicate University policy and relevant laws or statutes.
  9. Represent the CARE Office and CARE Team/BIT through outreach presentations, training sessions, or other university functions.
  10. Other duties as assigned.


Minimum Qualifications:

  • Master's degree from an accredited institution in social work, higher education administration, counseling, or a closely related field completed prior to June 2022/start date.
  • Experience with case management or closely related activity (such as mental health counseling)
  • Demonstrated commitment to, and experience in, working effectively with diverse populations.
  • Experience and/or specific training in working with people with mental health concerns or experiencing thoughts of suicide
  • Excellent interpersonal skills
  • Excellent verbal communication skills (oral and written communication)

Preferred Qualifications:

  • Experience providing higher education case management, clinical case management, or mental health counseling
  • Demonstrated ability to manage crisis situations and/or training in de-escalation techniques.
  • Knowledge of mental health and wellness issues in college student population.
  • Knowledge of violence risk assessment or threat assessment, risk management and violence prevention strategies and approaches and how to apply them in a university setting.
  • Experience in suicide risk assessment
  • Knowledge of Title IX, FERPA, HIPAA, and current legal issues in higher education.
  • Knowledge of student development theory and problems/issues typically encountered by college students.

Required Documents

Along with the online application, please attach:

  1. Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
  2. Cover Letter to be uploaded at the beginning of your application in the Candidate Profile under “Documents 1-10”
  3. Other - Document that briefly summarizes your experience with case management to be uploaded at the beginning of your application in the Candidate Profile under “Documents 1-10”.

**Document size may not exceed 10 MB.**

Advertised Salary

Commensurate with experience, plus excellent benefits


Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

University Highlights

Utah State University (USU) was founded in 1888 and is Utah’s land-grant and space-grant university. USU is one of only 146 research institutions in the U.S. classified as R1 “very high research activity” by the Carnegie Classification of Institutions of Higher Education. As one of the two premier research institutions in Utah, USU provides a high-quality education at an affordable price. With its main campus in Logan, the university serves approximately 27,500 students, including 24,255 undergraduates and 3,171 graduate students. USU Online has served students from all 50 states and 55 countries for 25 years.


USU’s statewide system features three residential campuses, 30 total campus locations, and 23 Extension education centers. The university employees 903 full-time faculty members, 124 executive administrators, and 1,649 full-time support staff. USU offers 115 undergraduate majors, as well as 91 master’s and 42 doctoral degrees. Learn more about USU.


A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.


The USU main campus is located in beautiful Logan, Utah, a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.


USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.


USU endeavors to provide reasonable accommodations to ensure equal access in all aspects of employment to qualified persons with disabilities. To request a reasonable accommodation for a disability, please contact the university’s ADA Coordinator in the Human Resource office at 435-797-0122 or submit a request at hr@usu.edu.


USU Land Acknowledgment

Please visit our website to learn about Utah State’s land acknowledgment of the eight tribes of Utah.


Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:


Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Old Main Rm. 161, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Old Main Rm. 161, 435-797-1266

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov


*updated 04/18/2022


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