Utah State University

Coordinator Service II

City Logan Campus
Posted Date 6 days ago(6/22/2022 3:54 PM)
Requisition ID
2022-5253
# of Openings
1
Job Locations
US-UT-Logan
Category (Portal Searching)
Customer Service/Support
Position Type
Benefited Full-Time
Job Classification
Non-Exempt
Percent of Time or Hours per Week
40 hours per week
College
Auxiliary Enterprises
Department
Card Office
Advertised Salary
Minimum $30,000, plus excellent benefits

Overview

The Card Office is seeking a qualified Front Desk Assistant/Dining Services Director's Assistant that will provide direct quality customer service and support to campus as well as supporting the Dining Services Director. The successful candidate for this role will have a strong understanding of the university's customer service desires and be well-trained in campus knowledge that can be critical for offering quick and accurate assistance to customers.

Responsibilities

Customer Service

  • Provide positive, enthusiastic customer service. Serve as first point of contact to public, faculty, staff and students via Card Office front counter and telephone.
  • Build sustainable relationships and trust with customers through open and interactive communication, going the extra mile to satisfy customers.
  • Handle customer complaints, providing appropriate alternatives and solutions.

Dining Services Director's Assistant

  • Provide support to the Director of Dining Services
  • Maintain Director's calendar
  • Perform tasks assigned by the Director

Financial

  • Handle deposits on accounts. Resolve problems with cards and/or account problems.
  • Follow cash handling policy daily.

General Tasks

  • Work within the USU Card System which includes Aggie Express, Guest Dining Cards, Payroll Deduction, Specialty Cards and Summer Citizens.
  • Produce student/faculty/staff ID Cards, Spouse Cards and specialty cards such as student teaching name tags, and other cards.
  • Support Orientation Program by speaking to students and parents about functions of the USU Card and explain accounts they may activate and use on their cards.
  • Assist with special event promotions and ticket sales.
  • Input meal plans for Dining Services.
  • Answer incoming customer calls regarding billing issues, card problems, service questions, directory information and general customer concerns.
  • Responsible for data entry, data queries, and updating data in all applicable University systems.
  • Explain policies and procedures of ID card, dining service, and housing to students, parents, faculty, staff and other visitors.
  • Maintain printers and equipment, cleaning and keeping machines in working order.
  • Approve/disapprove rent/sale cards for advertisement board and flyers for bulletin board.
  • Participate in workshops as necessary.
  • Participate in computer classes as necessary to upgrade skills.
  • Assist management with whatever projects he/she assigns

Qualifications

Minimum Qualifications:

  • Two years of experience or an associate degree/vocational training
  • Ability to work independently and as a team member
  • Honest and trustworthy
  • Detail oriented and self motivated
  • Ability to manage multiple tasks quickly and efficiently

Preferred Qualifications:

  • Customer service experience
  • Proficient in Microsoft Excel and Microsoft Word software
  • Working knowledge of Transact system
  • Knowledge of USU's campus
  • Office experience

Required Documents

Along with the online application, please attach:

  1. Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
  2. Cover Letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Advertised Salary

Minimum $30,000, plus excellent benefits

ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

University Highlights

Utah State University (USU) was founded in 1888 and is Utah’s land-grant and space-grant university. USU is one of only 146 research institutions in the U.S. classified as R1 “very high research activity” by the Carnegie Classification of Institutions of Higher Education. As one of the two premier research institutions in Utah, USU provides a high-quality education at an affordable price. With its main campus in Logan, the university serves approximately 27,500 students, including 24,255 undergraduates and 3,171 graduate students. USU Online has served students from all 50 states and 55 countries for 25 years.

 

USU’s statewide system features three residential campuses, 30 total campus locations, and 23 Extension education centers. The university employees 903 full-time faculty members, 124 executive administrators, and 1,649 full-time support staff. USU offers 115 undergraduate majors, as well as 91 master’s and 42 doctoral degrees. Learn more about USU.

 

A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.

 

The USU main campus is located in beautiful Logan, Utah, a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.

 

USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.

 

USU endeavors to provide reasonable accommodations to ensure equal access in all aspects of employment to qualified persons with disabilities. To request a reasonable accommodation for a disability, please contact the university’s ADA Coordinator in the Human Resource office at 435-797-0122 or submit a request at hr@usu.edu.

 

USU Land Acknowledgment

Please visit our website to learn about Utah State’s land acknowledgment of the eight tribes of Utah.

 

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

 

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Old Main Rm. 161, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Old Main Rm. 161, 435-797-1266

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov

 

*updated 04/18/2022

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