Utah State University

Client Care Representative

City Logan Campus
Posted Date 2 months ago(6/24/2022 6:14 PM)
Requisition ID
# of Openings
Job Locations
Category (Portal Searching)
Customer Service/Support
Position Type
Non-benefited (hourly) Part-Time
Job Classification
Percent of Time or Hours per Week
Up to 25 hours a week
E Eccles Jones Coll of Ed & Hum Svs
Sorenson Legacy Foundation Center
Advertised Salary
$14.00 per hour


The Sorenson Center for Clinical Excellence is seeking a client care representative to serve the Marriage and Family Therapy and Housing and Financial Counseling division.  The individual will fulfill clinic reception duties including welcoming and assisting clients by answering phones, scheduling appointments, providing proper paperwork to clients, taking payments from clients, and maintaining medical records. 


Hours: 25 hours per week between 8:00am – 5:00pm

$14 per hour



Primary responsibilities of this position include but are not limited to:

  • Communicate with caregivers of a diverse client population about healthcare services, appointments, insurance, paperwork and payments needed.
  • Check-in clients, take payments and maintain electronic medical records.
  • Maintain HIPAA training and standards, including maintaining confidentiality of client information.
  • Schedule rooms in the on-line scheduling system
  • Reserve and print parking passes for the clients
  • Submit custodial needs and cleanup request
  • Meet with clinicians regularly to assess service line needs
  • Manage waitlist and clinic evaluation forms
  • Respond to phone calls and emails inquiring about services or resources in the community
  • Contribute to team effort by communicating actions, irregularities, and continuing needs including making regular suggestions that improve Sorenson Center process
  • Supervise evening reception personnel.
  • Maintain a safe and clean reception area
  • Help with ongoing clinic projects
  • Other related duties as needed.


Minimum Qualifications:

  • One year of professional experience in a reception or customer service position
  • Basic understanding of HIPAA
  • Reliable, trustworthy, good worker
  • Friendly, outgoing, people-person
  • Independent Worker
  • Excellent spoken and written language skills
  • Job offer is contingent upon the successful completion of a background check

Preferred Qualifications

  • Customer service experience in a healthcare setting
  • Prior use of an electronic medical record system

Knowledge, Skills, and Abilities:

  • Ability to foster effective working relationships within a team environment.
  • Reliable, trustworthy, good worker.
  • Friendly, outgoing, people-person.
  • Independent worker.
  • Excellent spoken and written language skills.
  • Skilled in the use of computers and email.
  • Skilled at records maintenance.
  • Knowledge of supplies, equipment, and/or services ordering and inventory control.
  • Database management skills.
  • Knowledge of office management principles and procedures.
  • Ability to make administrative/procedural decisions and judgments.
  • Ability to coordinate and organize meetings and/or special events.
  • Knowledge of communication principles
  • Ability to prioritize and effectively manage time
  • Quick to respond to time-sensitive inquiries and clinic operations

Required Documents

Along with the online application, please attach:

  1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
  2. Cover Letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Advertised Salary

$14.00 per hour


Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

College/Department Highlights

The Emma Eccles Jones College of Education and Human Services is home to eight departments and is committed to providing the best learning opportunities and educational research in the state of Utah. Our programs are strengthened by an on-campus elementary laboratory school and five stand-alone centers, including the Sorenson Legacy Foundation Center for Clinical Excellence. The college offers clinical services to the community across the human lifespan and provide students with real-world service and research opportunities

University Highlights

Utah State University (USU) was founded in 1888 and is Utah’s land-grant and space-grant university. USU is one of only 146 research institutions in the U.S. classified as R1 “very high research activity” by the Carnegie Classification of Institutions of Higher Education. As one of the two premier research institutions in Utah, USU provides a high-quality education at an affordable price. With its main campus in Logan, the university serves approximately 27,500 students, including 24,255 undergraduates and 3,171 graduate students. USU Online has served students from all 50 states and 55 countries for 25 years.


USU’s statewide system features three residential campuses, 30 total campus locations, and 23 Extension education centers. The university employees 903 full-time faculty members, 124 executive administrators, and 1,649 full-time support staff. USU offers 115 undergraduate majors, as well as 91 master’s and 42 doctoral degrees. Learn more about USU.


A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.


The USU main campus is located in beautiful Logan, Utah, a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.


USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.


USU endeavors to provide reasonable accommodations to ensure equal access in all aspects of employment to qualified persons with disabilities. To request a reasonable accommodation for a disability, please contact the university’s ADA Coordinator in the Human Resource office at 435-797-0122 or submit a request at hr@usu.edu.


USU Land Acknowledgment

Please visit our website to learn about Utah State’s land acknowledgment of the eight tribes of Utah.


Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:


Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov


*Updated 08/2022


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