Utah State University

Student Success Coordinator (Program Coordinator I)

City Tooele Campus
Posted Date 2 weeks ago(7/28/2022 1:36 PM)
Requisition ID
# of Openings
Job Locations
Category (Portal Searching)
Customer Service/Support
Position Type
Benefited Full-Time
Job Classification
Percent of Time or Hours per Week
Statewide Campuses
Statewide Campuses-Tooele
Advertised Salary
Minimum $35,568 based on experience, plus excellent benefits.


Student Success Coordinator is a year round, full-time position that serves as the lead for all USU-Tooele student success initiatives. The successful candidate will be able to develop a strong vision, strategic plan and coordination to successfully address persistence and retention goals in alignment with Statewide Campus initiatives, research, and best practices.

This position requires excellent interpersonal and organizational skills, as it has extensive interaction with students and other school/university staff. The candidate must have the ability to work independently and collaboratively with others or as part of a team, and build good rapport with a variety of constituents. The successful candidate must be flexible, patient and creative along with having a service-oriented attitude. The successful candidate must commit to integrity; and to perform duties with diligence in accordance with professional standards and enforce University policies and procedures; use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

This position may work evenings and weekends to aid in delivery of services that best meet the needs of and current students and campus partners.


  1. Serve as the primary support for student success initiatives on USU-Tooele campus. Targeted predominantly for undergraduate students.
  2. Create and maintain dynamic partnerships with students as a point-person on the Tooele campus regardless of the student’s academic program. 
  3. Assist students in identifying resources and provide appropriate referrals to student services and academic advising.
  4. Participate in Statewide and campus persistence and retention efforts under the direction of the Director of Students.
  5. Develop and support First Year Experience programming for USU-Tooele campus (programs such as Orientation, mentoring opportunities, seminars/classes, student leadership programs, etc.).
  6. Monitor student progress by way of early alerts; provide guidance and mentorship related to student’s personal success plan.
  7. Communicate effectively, proactively and regularly with students using telephone, email, and virtual communication tools.
  8. Serve on Statewide Campus system/university committees as appropriate;
  9. Other duties as assigned.
  10. Work occasional evening and weekends.


Minimum Qualifications

  • Associate degree plus two years of related work experience; or a bachelor’s degree in a related field; or an equivalent combination of education plus experience is required.
  • Experience advising and mentoring students.
  • Experience cultivating mutually beneficial partnerships.
  • Ability to work with underserved and diverse populations.  

Preferred Qualifications

  • Bachelor's degree required in a related field.
  • 2 years full-time professional experience at the college or university level.
  • Demonstrated written communication experience such as reports, proposals, presentation content, materials, etc.
  • Highly developed organizational skills, ability to multi-task, and manage complex relationships.
  • Demonstrated critical and strategic thinking skills, flexibility, and ability to work through challenges as they arise.
  • Experience managing large-scale programs.
  • Familiarity with Student Development Theory.
  • Familiarity with Banner, Inspire/Civatas and other university software systems.
  • Reflecting campus and institutional values, candidates are expected to have the ability to advance the commitment to diversity and inclusion.
  • Strong work ethic and time management.
  • LGBTQA+ Ally, inclusive and diversity training. 

Knowledge, Skills, and Abilities


  1. Knowledge of research and information gathering methods and procedures.
  2. If applicable, knowledge of grant development, implementation, budgeting, fiscal control, and reporting.
  3. Ability to make administrative/procedural decisions and judgments.
  4. Ability to coordinate and organize meetings and/or special events.
  5. Skilled in the use of personal computers and related software applications.
  6. Skilled in organizing resources and establishing priorities.
  7. Skilled at records maintenance.
  8. Ability to lead and train staff and/or students.
  9. Ability to interact with students, faculty and/or staff in a team environment.
  10. Knowledge of communication principles, media, and marketing techniques.
  11. Ability to gather and analyze statistical data and generate reports.
  12. Program specific knowledge, skills, and abilities as described in recruitment notice.
  13. Ability to exercise a high level of creativity, decision making, problem solving, and discretion as work is varied and may be undefined.

Required Documents

Along with the online application, please attach:

  1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
  2. Contact Information for three Professional References
  3. Cover Letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Advertised Salary

Minimum $35,568 based on experience, plus excellent benefits.


Employees typically work in an office environment and are protected from weather conditions or contaminants, but not necessarily occasional temperature changes. However, in certain instances employees may work outdoors and may not be protected from weather conditions. Employees could be exposed to hazardous chemicals.  Employees nearly continuously sit and often use repetitive hand motion (such as typing).  Bending and stooping is occasionally required. Employees nearly continuously listen, hear, and talk.

College/Department Highlights

As Utah’s land-grant institution, our statewide campuses provide access to the same quality of degrees, faculty, research and Aggie spirit close to home. Located just 35 miles west of Salt Lake City, the USU-Tooele (USU-T) campus makes higher education accessible for those who live and work within the Tooele valley community. We serve around 800 high school, undergraduate and graduate students who are working towards earning a degree in one of the 40+ degree programs available on our campus. We work closely with our colleagues across the state to deliver and support high caliber and engaged learning.


We recognize Utah State University Tooele resides on the traditional and ancestral homelands of the Aipimbaa Newe, the Skull Valley Band of Goshutes, and the People of Deep Creek Valley, who today are the Confederated Tribes of the Goshute. In offering this land acknowledgment, we affirm Indigenous sovereignty, history, and experiences.

University Highlights

Utah State University (USU) was founded in 1888 and is Utah’s land-grant and space-grant university. USU is one of only 146 research institutions in the U.S. classified as R1 “very high research activity” by the Carnegie Classification of Institutions of Higher Education. As one of the two premier research institutions in Utah, USU provides a high-quality education at an affordable price. With its main campus in Logan, the university serves approximately 27,500 students, including 24,255 undergraduates and 3,171 graduate students. USU Online has served students from all 50 states and 55 countries for 25 years.


USU’s statewide system features three residential campuses, 30 total campus locations, and 23 Extension education centers. The university employees 903 full-time faculty members, 124 executive administrators, and 1,649 full-time support staff. USU offers 115 undergraduate majors, as well as 91 master’s and 42 doctoral degrees. Learn more about USU.


A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.


The USU main campus is located in beautiful Logan, Utah, a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.


USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.


USU endeavors to provide reasonable accommodations to ensure equal access in all aspects of employment to qualified persons with disabilities. To request a reasonable accommodation for a disability, please contact the university’s ADA Coordinator in the Human Resource office at 435-797-0122 or submit a request at hr@usu.edu.


USU Land Acknowledgment

Please visit our website to learn about Utah State’s land acknowledgment of the eight tribes of Utah.


Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:


Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov


*Updated 08/2022


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