The Staff Assistant II will provide primary administrative and front office support for the department of Instructional Technology and Learning Sciences—especially for students, faculty, and community members.  Position responsibilities include department and college document preparation especially as it intersects with areas outside of advising, including travel, ordering supplies, and the detail work of preparing the class schedule. The position will include a variety of administrative support responsibilities including extensive interaction with faculty, students, and other staff.

Administrative, Front Office, and Miscellaneous Support – 65%

• First point of contact for ITLS office
• Support, enact, and be detailed set of eyes on course scheduling
• Assist faculty/staff in administering and compiling course evaluations
• Support department ordering, supply, and inventory needs completing as much as possible on their own p-card including submitting p-card receipts
• Receipt attachments for all credit card in the department 
• Take lead in arranging and supporting travel for searches, graduate students, and faculty for those who want it
• Department meetings – Minutes and food
• Maintain list of paid editors for format/style review of theses and dissertations
• Scheduling, appointments with DH, conference rooms, class spaces, ombudspersons.
• Run reports on course enrollments each semester for business manager
• Provide general office support to students and faculty to allow the department to function smoothly and efficiently
• Support faculty in use of technology
• Act as primary liaison with facilities
• Take lead in annual space survey
• Secondary assistance with departmental reports and databases
• Sending outgoing and distributing incoming mail
• Perform support for faculty research or high-profile external service (e.g. editorial assistant duties) as available and if cleared by department head. 
• Performs miscellaneous job-related duties as assigned

Graduate Support – 5%

• Provide secondary academic advising (information) for all Master’s, EdS, and doctoral students. Help schedule meetings with the administrative and program assistant or faculty advisor as relevant. 

Undergraduate Support –5%*

• Provide secondary academic advising (information) for the BS in Human Experience Design and Interaction, SLMA, and Multimedia Development Minors.  Help schedule meetings with the administrative and program assistant or faculty advisor as relevant. 

*75% total for above responsibiliites is congruent with 30-hour work week required of position.

Minimum Qualifications

• Two years of experience in an office setting or an associate degree/vocational training is required.

Preferred Qualifications

• Knowledge of APA referencing format and graduate school thesis and dissertation requirements
• Previous university experience with knowledge of student Banner, USU policies and systems, and USU organizations
• Experience as a Graduate Program Coordinator (GPC)
• Ability to supervise and train student employees, to include organizing, prioritizing and scheduling work assignments

Knowledge, Skills, and Abilities

• Skilled with computers and related software.
• Skilled with basic office equipment, including printers, copiers, and telephone systems.
• Good organizational skills.
• Strong verbal and written communication skills.
• Ability to handle sensitive and confidential business data and personal information.
• Ability to work without supervision.
• Knowledge of University policies and procedures.
• Excellent customer service skills.

Along with the online application, please attach:

1. Current resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

2. A list of the names and contact information of four professional references, at least two of which must be current or previous direct supervisors

3. Documents below to be uploaded at the beginning of your application in the Candidate Profile under “Documents 1-10”
• A cover letter specifically addressing how you meet the minimum and preferred job qualifications

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

Department Highlights: 

The Instructional Technology & Learning Sciences department is composed of eleven full-time faculty with specializations in several areas including gaming, STEM education, assessment, the Maker movement, mobile technologies, cognitive science, computer science education, digital libraries, learning analytics, and computational thinking. The department offers Ph.D. and Master’s degrees along with endorsements in School Library Media Administration. The department also offers an undergraduate degree in Human Experience Design and Interaction, with emphases in game studies, esports, and multimedia development, as well as an undergraduate Multimedia Minor. The department was recently ranked 3^rd in the nation among all online graduate education programs and ranked 1^st in our field by US News and World Reports. Faculty have received national awards for teaching, research, and service, and serve in a variety of leadership positions in professional and scholarly organizations. The ITLS department has a strong track record of procuring research funding from the Department of Education, the National Science Foundation, and other funding organizations.

College Highlights:

The Emma Eccles Jones College of Education and Human Services graduate programs are ranked #1 in all of Utah and #29 in the nation according to the U.S. News and World Report. We are ranked 12th in the nation in total research dollars. Our college has placement rates at or above 94% for certified graduates seeking employment in special education, elementary education, speech-language pathology, audiology, and 18 secondary education fields.

Utah State University (USU) was founded in 1888 and is Utah’s land-grant and space-grant university. USU is one of only 146 research institutions in the U.S. classified as R1 “very high research activity” by the Carnegie Classification of Institutions of Higher Education. As one of the two premier research institutions in Utah, USU provides a high-quality education at an affordable price. With its main campus in Logan, the university serves approximately 27,500 students, including 24,255 undergraduates and 3,171 graduate students. USU Online has served students from all 50 states and 55 countries for 25 years.

USU’s statewide system features three residential campuses, 30 total campus locations, and 23 Extension education centers. The university employees 903 full-time faculty members, 124 executive administrators, and 1,649 full-time support staff. USU offers 115 undergraduate majors, as well as 91 master’s and 42 doctoral degrees. Learn more about USU.

A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.

The USU main campus is located in beautiful Logan, Utah, a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.

USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.

USU endeavors to provide reasonable accommodations to ensure equal access in all aspects of employment to qualified persons with disabilities. To request a reasonable accommodation for a disability, please contact the university’s ADA Coordinator in the Human Resource office at 435-797-0122 or submit a request at hr@usu.edu.

USU Land Acknowledgment

Please visit our website to learn about Utah State’s land acknowledgment of the eight tribes of Utah.

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Old Main Rm. 161, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Old Main Rm. 161, 435-797-1266

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov

*updated 04/18/2022