The Prehistoric Museum at USU Eastern is looking to fill a Visitor Center Graduate Assistant position for the 2023-2024 academic year. This is a 12 month appointment that is renewable for a second (and potentially third) year. This position works Saturdays and Sundays at the Visitor Center desk and is primarily responsible for answering visitor questions about the region and its resources.

This position is responsible for greeting visitors and directing them to the resources at the visitor center. They are also expected to provide accurate information and reliable directions to recreation destinations, lodging, dining options and other items of interest in the county and region.

DOES THIS DESCRIBE YOU?

• The Ultimate Extrovert – You relates well to all kinds of people, inside and outside the organization. You know how to build appropriate rapport, build constructive and effective relationships, use diplomacy and tact, and you can diffuse high-tension situations comfortably, quietly and respectfully.
• Happy to Help – You are dedicated to meeting the expectations and requirements of visitors.
• Community Nerd – You know and love our community. You want to show everyone the best our area has to offer in tourism, business development, quality referrals and community engagement opportunities.

The compensation package for the GARHD is:

• $1000 a month Stipend
• Full tuition waiver up to 6 credit hours per semester (in-state or out-state tuition, plus differential tuition. Student and course fees are to be paid by the student. Student is required to have insurance (can waive the mandatory university subsidized insurance if student has equivalent insurance coverage).

Common Graduate Programs: 

• Master of Agricultural Extension and Education
• Master of Applied Environmental Geoscience
• Master of Career and Technical Education
• Master of Curriculum and Instruction
• Master of Educational Technology and Learning Sciences
• Master of Family and Consumer Sciences Education and Extension
• Master of Instructional Technology and Learning Sciences
• Master of Technical Communication
• Master of Natural Resources
• Master of Technology and Engineering Education

Primary responsibilities of this position include but are not limited to:

• Greets & welcomes visitors upon their arrival and helps orient them to the area
• Accurately answer visitor questions regarding a wide variety of topics including general questions, directional questions and questions about tourism & other attractions in the area by utilizing information received during training.
• Helps monitors and controls visitor flow into Museum spaces at entry and exit points.
• Reports any issues with visitor flow to Weekend Supervisor.
• Responds to visitor concerns and complaints by utilizing information received during training.
• Provides professional, efficient, and approachable support and excellent customer service to visitors and locals alike.
• Answers the telephone; takes and relays messages or directs calls to appropriate personnel; returns calls as necessary.
• Organizes and maintains the Carbon Corridor Visitor Center. This includes re-stocking materials and checking general cleanliness and addressing issues.
• Other duties as assigned

• Bachelors Degree
• Enrollment in Utah State University Graduate Studies Program
• Effective oral and written communication skills
• Knowledge of administrative practices; organizational skills
• Ability to work independently and meet multiple task deadlines
• Understanding of and commitment to a diverse campus community; ability to communicate effectively with individuals from a variety of diverse backgrounds 

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
2. Cover Letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

This position requires moderate physical effort.  Employees must have sufficient strength to perform the duties and responsibilities of the position, including lifting up to 25 pounds, walking and standing.  Employees must adhere to safety precautions and may be required to use protective equipment.

Founded in 1888, Utah State University is Utah’s premier land-grant and space-grant university, with a strong commitment to excellence, access, and inclusion. USU serves approximately 27,500 students throughout the state at three residential campuses, eight statewide campuses, and 23 education centers. USU Online has served students from all 50 states and 55 countries for over 25 years, and USU Extension provides outreach and service to all counties in Utah.  

As a land-grant university, USU engages communities and empowers people to lead successful lives of involvement, innovation, and impact. As an R1 research institution, USU provides a high-quality undergraduate and graduate education at an affordable price. Washington Monthly has consistently ranked USU in the top 10 among public universities for contribution to social mobility, research, and public service.  

Utah State is committed to cultivating a diverse, equitable, and inclusive community where different perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU’s main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute’s 2022 ranking for best-performing small cities in the nation. 

* updated 7/2023

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov