Utah State University

ServiceNow Performance Analytics & Reporting Developer

City Logan Campus
Posted Date 1 month ago(2/15/2023 6:44 PM)
Requisition ID
# of Openings
Job Locations
Category (Portal Searching)
Information Technology
Position Type
Benefited Full-Time
Job Classification
Percent of Time or Hours per Week
Finance & Administrative Service
Information Technology
Advertised Salary
Commensurate based on experience plus excellent benefits
Telework Eligible


A successful candidate will act as the Performance Analytics & Reporting subject matter expert and perform ServiceNow developer responsibilities and understand business and technical terminology around Key Performance Indicators, Metrics, Dashboards, Trending, Target Setting, etc.


This is an in person position located in Logan, UT.


  • Drive the continual improvement of Performance Analytics roadmap as well as the maturing of ServiceNow Reporting and Performance Analytics capabilities, expertise, best practices, and solutions
  • Work with multiple stakeholders across the organization to understand business needs, anticipate future reporting needs & design scenarios in line with overall strategy or the organization
  • Develop, organize and conduct (regularly) process / training workshops
  • Advise university stakeholders on dashboards, reporting options and KPI best practices
  • Research new capabilities in line with latest industry trends from both technology and user innovation perspective
  • Perform system development directly related to Performance Analytics
  • Conduct integration testing
  • Accountable to ensure deliverables to university business stakeholders are complete, consistent, high-quality, on-time, and deliver valued outcomes
  • Hands-on development of dashboards, widgets, indicators and breakdowns


Minimum Qualifications:

  • The position will be hired at either level II or III based on these qualifications:
    • Programmer II: Bachelor's degree* plus 2 years of experience in an IT-related field or an equivalent** combination of experience plus education is required; holds appropriate certifications and/or demonstrates equivalent knowledge in area of expertise.
    • Programmer III: Bachelor's degree* plus 4 years of experience in an IT-related field or an equivalent** combination of education plus experience is required; holds appropriate certifications and/or demonstrates equivalent knowledge in area of expertise.

*Bachelor's degree must be in an IT-related field from an accredited 4 year institution.
**One year of education is equivalent to one year of experience for the combination of both education and experience.

  • Experience in development languages, specifically JavaScript, XML, and HTML/CSS
  • Strong written and oral communication skills and be self-directed and independent
  • Excellent presentation skills
  • A strong desire to produce quality work, adopt standards and adhere to those standards.
  • Working knowledge of Business Analytics and Reporting


Preferred Qualifications:

  • Experience in Web Service Integrations using REST
  • Experience in relational database systems and database queries
  • Experience with ServiceNow – Performance Analytics
  • 2-3 years of experience in business analysis function including defining requirements, developing solution alternatives and estimates and translating business requirements into specific systems, applications or process designs within IT and business organizations

Required Documents

Along with the online application, please attach:

  1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV” 
  2. Cover letter to be typed/pasted at the end of your application 

**Document size may not exceed 10 MB.**

Advertised Salary

Commensurate based on experience plus excellent benefits


Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

University Highlights

Utah State University (USU) was founded in 1888 and is Utah’s land-grant and space-grant university. USU is one of only 146 research institutions in the U.S. classified as R1 “very high research activity” by the Carnegie Classification of Institutions of Higher Education. As one of the two premier research institutions in Utah, USU provides a high-quality education at an affordable price. With its main campus in Logan, the university serves approximately 27,500 students, including 24,255 undergraduates and 3,171 graduate students. USU Online has served students from all 50 states and 55 countries for 25 years.


USU’s statewide system features three residential campuses, 30 total campus locations, and 23 Extension education centers. The university employs 903 full-time faculty members, 124 executive administrators, and 1,649 full-time support staff. USU offers 115 undergraduate majors, as well as 91 master’s and 42 doctoral degrees. Learn more about USU.


A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.


The USU main campus is located in beautiful Logan, Utah, a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.


USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.


USU endeavors to provide reasonable accommodations to ensure equal access in all aspects of employment to qualified persons with disabilities. To request a reasonable accommodation for a disability, please contact the university’s ADA Coordinator in the Human Resource office at 435-797-0122 or submit a request at hr@usu.edu.


USU Land Acknowledgment

Please visit our website to learn about Utah State’s land acknowledgment of the eight tribes of Utah.


Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:


Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Matthew Pinner, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, Ut 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov


*updated 11/2022


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