The Office of Global Engagement is seeking a Study Abroad Systems Coordinator and Advisor (Program Coordinator I) to administer and promote study abroad opportunities at Utah State University (USU). The coordinator serves as the primary administrator for the study abroad data management system (Terra Dotta), compiles reports and analyzes data, works closely with staff, students and faculty throughout the study abroad process, and coordinates study abroad outreach efforts.

The Office of Global Engagement includes Study Abroad (USU faculty-led, student exchange, and direct programs), International Student and Scholar Services, International Undergraduate Admissions, and International Programs (cooperation agreements, contracts, and grants with international institutions; and hosting international visiting scholars and delegations). The Office of Global Engagement currently has twelve benefited employees, one Graduate Teaching Assistant, and several part-time non-benefitted wage hourly employees, and sponsors the International Student Council and several other international student associations. The Study Abroad team currently consists of the director, two advisors, and a student peer advisor.

Review of applications will begin in early March 2023, and posting will remain open until the position is filled. Anticipated start date is May 1, 2023.

Reporting and Supervisory Responsibilities

The Study Abroad Systems Coordinator reports to the Director of Study Abroad in the Office of Global Engagement. This position may also train and/or supervise student employees.

Application System Management (40%)

• Serve as primary administrator of application data management system, including 700+ applications annually, 1,000+ programs, and website.
• Ensure optimal use of system; follow updates in system functionality, evaluate utility of new features, develop new procedures to accommodate internal changes and system updates, as well as further progress goals.
• Manage and create study abroad program brochures groups, parameters, announcements, etc.
• Manage and create application questionnaires, materials, triggers, deployment rules, workflows, etc.
• Manage user permissions and provide user support.
• Create itineraries for all travelers, adjusting as needed, and monitor travel alert system.
• Serve as first point of contact for system issues and interface with external system owner/manager until resolution. Network with system users nationwide on shared issues.
• Maintain and create Standard Operating Procedures (SOPs) for system procedures.
• Perform regular maintenance; close and open application cycles, withdraw student applications, and test system regularly.

Study Abroad Advising (30%)

• Advise students on study abroad independent and internship programs according to their academic, financial, professional and personal interests.
• Provide students with program information including academics, housing, country entry regulations, information on culture, health and safety, etc.
• Interface with and connect students to university resources, departments, faculty, and academic advising to prepare students for study abroad.
• Communicate with and assist students throughout the application and pre-departure process.
• Review student applications, make acceptance decisions working with relevant parties according to criteria, and enroll students into programs.
• Promote scholarship opportunities for students, including hosting workshops, reviewing applications, and supplying feedback to students.
• Manage general study abroad email and respond to inquiries.

Reporting (15%)

• Prepare and submit reports for Open Doors, USU Risk Management, Clery Act, compliance, etc. Ensure integrity, quality and accuracy of data.
• Prepare internal reports and analyze data, including progress checks and annual reporting, to measure recruitment, participation and progress toward Study Abroad goals.

Outreach and Event Planning (15%)

• Plan Study Abroad fairs (2 to 3 per year), class visits, orientations, socials, and representation at university events such as Day on the Quad, New Student Orientation, career fairs, etc.
• Promoting the benefits of international education at the above events, preparing students to depart and welcoming them back to campus.
• Liaise with Marketing Manager to develop a marketing plan, advertise events and student opportunities, and assist with email and social media campaigns.
• Create program flyers, primarily for faculty-led programs as well as others as needed.
• Interface with program provider representatives, national organization contacts, and USU employees.

Other duties as needed.

Minimum Qualifications

• Bachelor’s degree in a related field.

Preferred Qualifications

• Master’s degree.
• Experience with application and/or data management systems, especially Terra Dotta (formerly Studio Abroad).
• Experience compiling reports and analyzing data.
• Experience planning events.
• Experience creating promotional materials.
• Educational and/or professional experience in international education, international studies, intercultural relations, student advising, counseling, political science, sociology, social work, or related fields.
• Experience studying, living, and/or working abroad.
• Oral and written proficiency in a language other than English.
• Familiarity with Banner and other USU systems, policies, and procedures.

Knowledge, Skills, & Abilities

• Excellent verbal and written communication skills in English.
• Strong interpersonal and customer service skills (both in-person and virtual).
• Excellent organizational skills, including the ability to effectively prioritize workload and manage multiple tasks in a fast-paced environment.
• Excellent computer skills, including proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint).
• Demonstrated ability to work collaboratively and positively as a team member, as well as build and maintain strong working relationships with colleagues and partners.
• Demonstrated ability to work independently with limited supervision and superior attention to detail.
• Ability to maintain a high degree of confidentiality, sensitivity and discretion.

Along with the online application, please include:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV.”
2. Cover Letter to be uploaded at the beginning of your application in the Candidate Profile under “Documents 1-5.”
3. Three (3) professional references to be provided in the candidate profile.

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

The Office of Global Engagement (OGE) promotes USU's globalization and diversity by welcoming students and scholars from around the world, sending students abroad to more than 1000 programs in more than 80 countries, and creating a global network on and off campus that thrives with multi-cultural perspectives, languages, awareness, and acceptance.

The Office of Global Engagement is a reporting unit to the Office of the Provost & Chief Academic Officer.  For more information, please visit https://globalengagement.usu.edu/.

Utah State University (USU) was founded in 1888 and is Utah’s land-grant and space-grant university. USU is one of only 146 research institutions in the U.S. classified as R1 “very high research activity” by the Carnegie Classification of Institutions of Higher Education. As one of the two premier research institutions in Utah, USU provides a high-quality education at an affordable price. With its main campus in Logan, the university serves approximately 27,500 students, including 24,255 undergraduates and 3,171 graduate students. USU Online has served students from all 50 states and 55 countries for 25 years.

USU’s statewide system features three residential campuses, 30 total campus locations, and 23 Extension education centers. The university employs 903 full-time faculty members, 124 executive administrators, and 1,649 full-time support staff. USU offers 115 undergraduate majors, as well as 91 master’s and 42 doctoral degrees. Learn more about USU.

A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.

The USU main campus is located in beautiful Logan, Utah, a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.

USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.

USU endeavors to provide reasonable accommodations to ensure equal access in all aspects of employment to qualified persons with disabilities. To request a reasonable accommodation for a disability, please contact the university’s ADA Coordinator in the Human Resource office at 435-797-0122 or submit a request at hr@usu.edu.

USU Land Acknowledgment

Please visit our website to learn about Utah State’s land acknowledgment of the eight tribes of Utah.

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Matthew Pinner, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, Ut 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov

*updated 11/2022