Utah State University

Guest Service Representative

City Logan Campus
Posted Date 6 months ago(3/15/2023 11:59 AM)
Requisition ID
# of Openings
Job Locations
Category (Portal Searching)
Customer Service/Support
Position Type
Non-benefited (hourly) Part-Time
Job Classification
Percent of Time or Hours per Week
5-20 Hours per week
Finance & Administrative Service
Event Services
Advertised Salary
$11.00 per hour
Telework Eligible


Guest Services Representatives are responsible for ensuring a fun, exciting, and safe experience for patrons while attending Utah State University events. Event Services is hiring now and for the upcoming school year. The position is on campus.


Guest Services is seeking to fill multiple positions and will be an ongoing search. Opportunities for growth and advancement into departments such as USU Fine Arts, Event Hosting, and Youth Programs. Internships and Work Study program is also an option.


  • Greet and welcome guests to Utah State University in a friendly and professional manner
  • Perform accurate access control of entry including, scan or tear tickets to allow entry, identify fraudulent tickets and deny invalid credentials.
  • Perform appropriate access control to restricted areas to those with valid credentials.
  • Enforce "prohibited item" rules and professionally communicate the need for compliance to these rules.
  • Maintain a working knowledge of facility layout and traffic flow to provide accurate answers to guests and provide excellent customer service
  • Assist guests with questions, comments, complains or suggestions. Act as a source for information. Follow-up when necessary
  • Seat guests in an orderly fashion, providing directions and resolve seating problems when necessary.
  • Provide assistance for guests with special needs.
  • Maintain knowledge of individual responsibility and follow proper procedures in the case of an emergency.
  • Adhere to safety rules and assist guests in the case of an emergency. Document accidents or injuries when necessary.
  • Ensure exit pathways are properly lit and that nothing obstructs them. Ensure friendly, professionally and safe egress.
  • Enforce individual event/venue rules and provide other services as noted by venue. Provide overall outstanding customer service


  • US Work Authorization is required.
  • Prefer three months experience with customer service.
  • Ability to problem solve.
  • Excellent customer service and people skills.
  • Ability to follow instructions.
  • Ability to work independently with little supervision and handle difficult situations with the public and guests in a calm & professional manner.
  • Employees must maintain a well-groomed and professional appearance.
  • Hours will vary depending on season and number of events at venues. Hours may include nights, weekends & holidays.
  • Must have excellent written & verbal communication skills.

Required Documents

Along with the online application, please attach:

  1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

**Document size may not exceed 10 MB.**

Advertised Salary

$11.00 per hour


Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

University Highlights

Founded in 1888, Utah State University is Utah’s premier land-grant and space-grant university, with a strong commitment to excellence, access, and inclusion. USU serves approximately 27,500 students throughout the state at three residential campuses, eight statewide campuses, and 23 education centers. USU Online has served students from all 50 states and 55 countries for over 25 years, and USU Extension provides outreach and service to all counties in Utah.  


As a land-grant university, USU engages communities and empowers people to lead successful lives of involvement, innovation, and impact. As an R1 research institution, USU provides a high-quality undergraduate and graduate education at an affordable price. Washington Monthly has consistently ranked USU in the top 10 among public universities for contribution to social mobility, research, and public service.  


Utah State is committed to cultivating a diverse, equitable, and inclusive community where different perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Learn more about USU. 


The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 


About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU’s main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute’s 2022 ranking for best-performing small cities in the nation. 


* updated 7/2023

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:


Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov


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