The Graduate Admissions Counselor in the School of Graduate Studies (SGS) co-manages USU’s graduate admissions for domestic and international students. Responsibilities include processing graduate student application materials; and collaborating with academic departments on admissions requirements, application evaluation procedures, communications with students; and training of admissions staff.

This position reports to the Vice Provost of Graduate Studies.

This position is telework eligible within the state of Utah. In-person work is preferred, but a hybrid schedule may be considered for the successful candidate. 

• Accurately and efficiently process graduate student applications in the application management system (CRM Recruit).
• Collaborate with academic departments on admission requirements, application evaluation procedures, communications with students, training of admissions staff, etc.
• Develop training for academic department staff on application processing and evaluation procedures for both domestic and international students.
• Collaborate with the Office of Global Engagement on the processing of non-immigrant student visas for admitted international students.
• Process and verify test scores (GRE, GMAT, TOEFL, etc.).
• Oversee and track the application process.
• Accurately interpret official transcripts and other documentation.
• Calculate grade point averages (GPAs) for international students and for domestic students, if necessary.
• Maintain communication with SGS staff regarding the admission process.
• Assist in tracking admission and enrollment trends.
• Work extensively in CRM Recruit to create and maintain accurate records.
• Assist students with the application portal.
• Collaborate with departments and other SGS staff on the proper documentation of new students.
• Coordinate end-of-semester cleanup for academic departments.
• Other duties as assigned.

Minimum Qualifications

• Six years of office-related experience; OR an Associate’s degree plus four years of experience; OR a Bachelor’s degree plus two years of experience.

Preferred Qualifications:

• Working knowledge of SGS and USU policies and procedures.
• Experience with Banner, ServiceNow, Box, Canvas, CRM Recruit, and Argos.
• Customer service experience.
• Experience as a trainer.

Knowledge, Skills, and Abilities

• Strong computer skills, including proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
• Strong organizational skills and ability to multi-task.
• Project management skills and ability to meet deadlines.
• Experience in data analysis and assessment.
• Excellent verbal, written and interpersonal communication skills.
• Ability to understand and interpret policy fairly and consistently.
• Ability to understand and define workflows for multi-step processes.
• Ability to work collaboratively in a busy office environment and to be a team player.
• Ability to maintain confidential information.

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”.
2. Cover Letter to be typed/pasted during application process.

Please do not attach cover letter in the Candidate Profile; you will be instructed to copy and paste this later on in the application. 

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

The School of Graduate Studies is a reporting unit to the Office of the Provost & Chief Academic Officer.  For more information, please visit https://gradschool.usu.edu/. 

Utah State University (USU) was founded in 1888 and is Utah’s land-grant and space-grant university. USU is one of only 146 research institutions in the U.S. classified as R1 “very high research activity” by the Carnegie Classification of Institutions of Higher Education. As one of the two premier research institutions in Utah, USU provides a high-quality education at an affordable price. With its main campus in Logan, the university serves approximately 27,500 students, including 24,255 undergraduates and 3,171 graduate students. USU Online has served students from all 50 states and 55 countries for 25 years.

USU’s statewide system features three residential campuses, 30 total campus locations, and 23 Extension education centers. The university employs 903 full-time faculty members, 124 executive administrators, and 1,649 full-time support staff. USU offers 115 undergraduate majors, as well as 91 master’s and 42 doctoral degrees. Learn more about USU.

A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.

The USU main campus is located in beautiful Logan, Utah, a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.

USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.

USU endeavors to provide reasonable accommodations to ensure equal access in all aspects of employment to qualified persons with disabilities. To request a reasonable accommodation for a disability, please contact the university’s ADA Coordinator in the Human Resource office at 435-797-0122 or submit a request at hr@usu.edu.

USU Land Acknowledgment

Please visit our website to learn about Utah State’s land acknowledgment of the eight tribes of Utah.

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Matthew Pinner, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, Ut 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov

*updated 11/2022