The Program Assistant performs a combination of program-related and administrative functions that support delivery and research for the ROI program. Primary duties include the coordination of courses, supporting the needs of program participants, meetings, events, purchasing supplies, and tracking expenses. The Program Assistant I reports to the Associate Program Director of the Remote Online Initiative program and day-to-day work is guided by the Program Assistant III. This position is telework eligible within the state of Utah. 

1. Provides support to program administrators, coordinators, researchers, and stakeholders.
2. Performs office management duties, including scheduling, filing, preparing paperwork, ordering supplies, and/or managing inventories.
3. Represents the department/program in a positive manner with program participants, staff, faculty, and the community.
4. Seeks ways to improve efficiency of services and develops processes to streamline procedures.
5. Maintains and creates website content.
6. Writes, edits, and coordinates the development of promotional materials, educational materials, training manuals, newsletters, and/or brochures.
7. Advises program participants and members of the general public about program specific requirements, regulations, services, etc.
8. Coordinates program activities including, meetings, public events, and conferences.
9. Recruits participants to the program and accesses enrollment data for reporting.
10. Provides general program support to participants.
11. Provides training, instruction, and/or consultation to program participants and staff in the use of specialized services.
12. Serves as the liaison between administration, faculty, program participants, and community members who serve as mentors.
13. Provides support in program compliance activities.
14. Assists in processing expenses, travel documentation, and preparing monthly budget reports.
15. Performs miscellaneous job-related duties as assigned.

Knowledge, Skills, and Abilities

1. Field specific knowledge, skills, and abilities as described in recruitment notice.
2. Ability to make routine decisions.
3. Skilled in creative problem solving.
4. Skilled with basic office equipment, including printers, copiers, and telephone systems.
5. Ability to coordinate and organize meetings and/or special events.
6. Records maintenance skills.
7. Knowledge of supplies, equipment, and/or services ordering and inventory control.
8. Database management skills.
9. Basic computer skills.
10. Ability to create, compose, and edit written materials.
11. Knowledge of communication principles, media, and marketing techniques.
12. Ability to handle sensitive and confidential business data and personal information.
13. Knowledge of University policies and procedures.
14. Ability to take initiative and work without close supervision.

Minimum Qualifications

• Two years of experience; or an associate degree/technical is required.

Fundamental Abilities

Within the scope and complexity of each position’s responsibilities, each incumbent is expected to possess and demonstrate the following abilities:

1. Communicating: Communicates effectively both verbally and in writing.
2. Problem solving: Analyzes information and evaluates results to select the best solution and solve problems.
3. Monitoring: Measures performance of self; makes improvements and takes appropriate corrective action.
4. Critical Thinking: Comes to well-reasoned conclusions, solutions, and approaches to problems.
5. Team Building: Works to create a team-based environment. Consistently demonstrates cooperative behavior with colleagues, supervisors, and customers.
6. Active Listening: Gives full attention when others are speaking; listens to understand, asks questions as appropriate, and does not interrupt.
7. Service Orientation: Actively seeks opportunities to help others.
8. Conflict Resolution: Acts professionally when encountering customers who, at times, may be frustrated or threatening.

Core Characteristics

As representatives of Utah State University and primary contributors to its mission, all employees are expected to demonstrate the following characteristics:

1. Take initiative.
2. Maintain confidentiality.
3. Be accountable.
4. Behave ethically.
5. Be honest and trustworthy.
6. Demonstrate a strong work ethic.
7. Be inquisitive.
8. Be detail oriented.
9. Be self-motivated.
10. Efficiently manage multiple tasks.
11. Be a team player.
12. Be committed to improving USU.

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
2. Cover letter to be typed/pasted at the end of your application  

**Document size may not exceed 10 MB.**

The environment and physical requirements may change depending on the specific function of the work each department performs. Incumbents may be in both indoor and outdoor environments. Indoors, in an office space, event space, or public space are protected from weather conditions, but not necessarily from temperature changes. Incumbents may nearly continuously sit and often use repetitive hand motion (such as typing).  

Outdoors, incumbents may not be protected from weather conditions and may be exposed to extreme heat and extreme cold. Additionally, indoor or outdoor work environments may include being confined or in narrow spaces for periods of time. The incumbent may also be exposed to loud noises or vibrations from equipment, and conditions that may affect the respiratory system, such as fumes, odors, dusts, mists, gases, and poor ventilation. Bending, crawling, and crouching may be required. Incumbents may be required to lift, push, and/or pull objects up to 50 pounds and be required to walk and/or stand for long periods of time.  

Utah State University (USU) was founded in 1888 and is Utah’s land-grant and space-grant university. USU is one of only 146 research institutions in the U.S. classified as R1 “very high research activity” by the Carnegie Classification of Institutions of Higher Education. As one of the two premier research institutions in Utah, USU provides a high-quality education at an affordable price. With its main campus in Logan, the university serves approximately 27,500 students, including 24,255 undergraduates and 3,171 graduate students. USU Online has served students from all 50 states and 55 countries for 25 years.

USU’s statewide system features three residential campuses, 30 total campus locations, and 23 Extension education centers. The university employs 903 full-time faculty members, 124 executive administrators, and 1,649 full-time support staff. USU offers 115 undergraduate majors, as well as 91 master’s and 42 doctoral degrees. Learn more about USU.

A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.

The USU main campus is located in beautiful Logan, Utah, a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.

USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.

USU endeavors to provide reasonable accommodations to ensure equal access in all aspects of employment to qualified persons with disabilities. To request a reasonable accommodation for a disability, please contact the university’s ADA Coordinator in the Human Resource office at 435-797-0122 or submit a request at hr@usu.edu.

USU Land Acknowledgment

Please visit our website to learn about Utah State’s land acknowledgment of the eight tribes of Utah.

*updated 05/2023

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Matthew Pinner, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, Ut 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov