Utah State University

Order Fulfillment Supervisor

City Logan Campus
Posted Date 4 days ago(5/26/2023 6:39 PM)
Requisition ID
# of Openings
Job Locations
Category (Portal Searching)
Customer Service/Support
Position Type
Benefited Full-Time
Job Classification
Percent of Time or Hours per Week
Auxiliary Enterprises
Campus Store
Advertised Salary
Minimum $36,000; commensurate based on experience with excellent benefits
Telework Eligible


Reporting to the Campus Store Associate Director, the Order Fulfillment (OF) Supervisor (Supervisor I) is responsible for the supervision and operation of the OF department, maintaining a high level of customer service, as well as meeting budget and operation requires set by Campus Store administrators.


  • (90%) Hires, trains, schedules, supervises, and delegates to up to 15 student employees in the completion of day-to-day Order Fulfillment tasks, such as:
    • a. Managing and fulfilling Campus Store sales orders placed through the websites, over the phone, or in-person
    • b. Providing in-store order pickup customer service
    • c. Providing customer service in person, as well as through email, chat, and phone
      • i. The OF Supervisor is expected to handle and resolve escalated customer service matters related to sales orders. If further escalation is required, it will be referred to the Associate Director
    • d. Ensuring adherence to quality standards and deadlines
    • e. Miscellaneous job-duties as assigned
  • (5%) Ensures labor, equipment/supplies, and outbound shipping costs are within budgetary requirements as set by Campus Store Director and Associate Director
    • a. Orders materials and supplies for departmental tasks
    • b. Ensures proper care in the use and maintenance of order fulfillment equipment and supplies
  • (5%) Manages relationship with the Campus Stores outbound shipping providers, including analyzing costs and services
  • Work Schedule:
    • 40 hrs/wk with occasional weekend, late, and early hours, especially during the beginning and end of semesters. Occasional in-state travel may be required.


Minimum Qualifications:

  • Three years of experience in a related field with one year of experience supervising others, or an equivalent of combination of education plus experience
  • One year of retail or Order Fulfillment/eCommerce experience

Preferred Qualifications:

  • Working knowledge of Oracle NetSuite and RF-Smart
  • Working knowledge of FedEx shipment service
  • Microsoft Windows with intermediate to advanced experience using Microsoft Excel

Knowledge, Skills, and Abilities:

  1. Highly organized and self-motivated with attention to detail
  2. Ability to function well under pressure, work unsupervised, meet deadlines, and accomplish multiple tasks simultaneously

Required Documents

Along with the online application, please attach:

  1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV” 
  2. Cover letter to be typed/pasted at the end of your application
  3. Contact information for Professional Refference to be typed/pasted at the end of your application under “Other Documents”

**Document size may not exceed 10 MB.**

Advertised Salary

Minimum $36,000; commensurate based on experience with excellent benefits


This position requires considerable physical activity. Employees must have sufficient strength to perform the duties and responsibilities of the position including heavy lifting (up to 75 lbs.) and/or pushing and pulling of heavy objects. Employees must be prepared to assume uncomfortable positions, such as crawling, kneeling, and squatting. Employees work outside and will not be protected from weather conditions, including extreme cold and extreme heat for extended periods.

University Highlights

Utah State University (USU) was founded in 1888 and is Utah’s land-grant and space-grant university. USU is one of only 146 research institutions in the U.S. classified as R1 “very high research activity” by the Carnegie Classification of Institutions of Higher Education. As one of the two premier research institutions in Utah, USU provides a high-quality education at an affordable price. With its main campus in Logan, the university serves approximately 27,500 students, including 24,255 undergraduates and 3,171 graduate students. USU Online has served students from all 50 states and 55 countries for 25 years.


USU’s statewide system features three residential campuses, 30 total campus locations, and 23 Extension education centers. The university employs 903 full-time faculty members, 124 executive administrators, and 1,649 full-time support staff. USU offers 115 undergraduate majors, as well as 91 master’s and 42 doctoral degrees. Learn more about USU.


A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.


The USU main campus is located in beautiful Logan, Utah, a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.


USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.


USU endeavors to provide reasonable accommodations to ensure equal access in all aspects of employment to qualified persons with disabilities. To request a reasonable accommodation for a disability, please contact the university’s ADA Coordinator in the Human Resource office at 435-797-0122 or submit a request at hr@usu.edu.


USU Land Acknowledgment

Please visit our website to learn about Utah State’s land acknowledgment of the eight tribes of Utah.


*updated 05/2023

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:


Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Matthew Pinner, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, Ut 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov


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