This position is for a clinical higher education Case Manager providing direct support for students who live on-campus. This is a new position, and the successful candidate will be embedded in Residence Life, working with students and embedded clinical therapists.

This position will be a full-time, benefited, 10-month position (August-May), with evening hours and after-hour on-call rotations (on-call for a total of 10 weeks per year; on-call service will be triaged by an external call center. This position can be worked in an 8-hour/5-day shift (1pm-10pm) or a 10-hour/4-day shift (11am-10pm) Monday through Friday.

The CARE Manager assists students in navigating the Utah State University systems, resources, and policies. CARE Managers meet with students to provide one-on-one support, assess resource needs, assess for risk to themselves or others, and connect them with resources (on-campus or in the community).

This position operates under an urgent-care model, prioritizing immediate mental health crisis support and same-day access to CARE resource-navigation appointments and limited appointments scheduled in advance.

The CARE Manager reports to the Assistant Director of Student Conduct and Community Standards (Chair of the CARE Team), and is housed in the Division of Student Affairs. Please note: this is a non-clinical position working collaboratively with affiliated Counseling & Psychological Services (CAPS) Clinicians to provide urgent and confidential support to Residence Life students. Licensure is preferred but not required to fulfill the duties of this position, however experience in mental health counseling or social work is strongly preferred and our office will support employees seeking licensure.

Main Duties

1. Assess students for resource needs, identify barriers preventing students from accessing necessary resources, facilitate student access to support services and monitor as necessary to ensure resource needs are met.
2. Provide clinical crisis support, assess students for risk to themselves or others; formulate and implement intervention plans to mitigate risk, enhance student success, and maintain safety of the University community
3. Coordinate communication with referral sources, providers, and coordination teams
4. Collect facts pertaining to students of concern, document in a clear, complete, concise and timely manner, and maintain accurate case records.
5. Represent the CARE Office and CARE Team/BIT through outreach presentations, Resident Assistants (RA, student staff) and Residence Director (RD, professional staff) training sessions, Residence Life events or other university functions.

Minimum Qualifications:

• Master's degree or higher in a mental health discipline from an accredited program (e.g., social work, counseling, psychology, marriage and family therapy), OR a Bachelor's degree in a related field plus two years of related experience in mental health case management (e.g., referrals, suicide risk assessment, documentation and active follow-up, etc.)
• Ability to practice under supervision in the state of Utah (e.g., Licensed Psychologist, LCSW, CMHC, LMFT, CSW, or Psychology Resident)
• Experience with case management or closely related activity (such as mental health counseling)
• Demonstrated commitment to, and experience in, working effectively with diverse populations.
• Experience and/or specific training in working with people with mental health concerns or experiencing thoughts of suicide
• Excellent interpersonal skills
• Excellent verbal communication skills (oral and written communication)

Preferred Qualifications:

• Clinical license to independently practice in the state of Utah (e.g., LCSW, CMHC, LMFT)
• Experience providing higher education case management, clinical case management, or mental health counseling
• Demonstrated ability to manage crisis situations and/or training in de-escalation techniques.
• Knowledge of mental health and wellness issues in college student population.
• Knowledge of violence risk assessment or threat assessment, risk management and violence prevention strategies and approaches and how to apply them in a university setting.
• Experience in suicide risk assessment
• Knowledge of Title IX, FERPA, HIPAA, and current legal issues in higher education.
• Knowledge of student development theory and problems/issues typically encountered by college students.

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
2. Cover Letter to be typed/pasted at the end of your application 

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

About the CARE Office:
The CARE Team is part of the Division of Student Affairs. We provide proactive support to the USU community, including meeting directly with students and through collaboration with our partners on campus. We serve students in Logan, and across our Statewide system.
CARE Managers provide direct support to students related to social, health, academic, and other concerns affecting their well-being. We do so by providing assistance in navigating the Utah State University systems, resources, and policies. We often meet with students to provide one-on-one support, to connect them with resources, and for follow up services. We also often collaborate with other campus offices, and even local supports, to help students get their needs met.

About Residence Life:
Residence Life at USU is a part of the Division of Student Affairs. We provide transitional support, involvement opportunities, and leadership development for students living USU residence halls and apartments. Our guiding principles are Personal Growth, Healthy Lifestyles, Social Responsibility, and Academic Support. These principles are derived from CAS (Council for the Advancement of Standards) and ACUHO-I (Association of College and University Housing Officers – International) best practices for residence life programs, and inform our approach to supporting and educating our residents. Our team consists of 15 professionals, 108 resident assistants, and administrative support staff in nine community offices. Our on-campus communities include approximately 3,200 single students and 535 families.

The Department of Residence Life inspires, engages, and challenges residents as they navigate their experiences and academic pursuits at Utah State University. We focus on student development by providing intentional experiences beyond the classroom that support individual and group growth, advancement, prosperity, social engagement, and critical thinking. To further ensure well-rounded citizens, we uphold policies that encourage safe and socially responsible behavior.

Founded in 1888, Utah State University is Utah’s premier land-grant and space-grant university, with a strong commitment to excellence, access, and inclusion. USU serves approximately 27,500 students throughout the state at three residential campuses, eight statewide campuses, and 23 education centers. USU Online has served students from all 50 states and 55 countries for over 25 years, and USU Extension provides outreach and service to all counties in Utah.  

As a land-grant university, USU engages communities and empowers people to lead successful lives of involvement, innovation, and impact. As an R1 research institution, USU provides a high-quality undergraduate and graduate education at an affordable price. Washington Monthly has consistently ranked USU in the top 10 among public universities for contribution to social mobility, research, and public service.  

Utah State is committed to cultivating a diverse, equitable, and inclusive community where different perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU’s main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute’s 2022 ranking for best-performing small cities in the nation. 

*updated 7/2023

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov