Utah State University

Clinical Case Manager

City Logan Campus
Posted Date 1 month ago(11/8/2023 1:54 PM)
Requisition ID
# of Openings
Job Locations
Category (Portal Searching)
Student Programs & Services
Position Type
Benefited Full-Time
Job Classification
Percent of Time or Hours per Week
100% Time
Student Affairs
Advertised Salary
Minimum $60,000; commensurate with experience and qualifications, plus excellent benefits
Telework Eligible


Utah State University Counseling and Psychological Services (CAPS; https://www.usu.edu/aggiewellness/mental-health) is seeking a Clinical Case Manager (Clinician I or Clinician II). This is an excellent opportunity for someone who thrives in a collegial work environment that values collaboration, inclusion, and trust. This a full-time, benefited, 12-month position on the USU-Logan campus. Clinical supervision will be provided for those working toward a licensure, and various professional development opportunities will be available to all staff.


Under general direction and supervision of CAPS Director, the Clinical Case Manager is responsible for running the center's case management program to assist students with complex needs to connect with off-campus resources. Building partnerships with community providers is an important part of their role. Other essential duties include initial triage assessments, crisis assessment and intervention, and outreach programming on mental health and wellbeing. Providing supervision and training is a possibility if desired.


Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are encouraged to apply. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.


Case management (50%) – May be adjusted based on other duties (e.g., training/supervision)

  • Facilitate referral for students with complex needs to off-campus mental health care, and provide follow-up to ensure students are successfully connected to resources.
  • Provide ongoing case management to students who need a higher level of care and/or with a higher safety risk.
  • Help students understand their health insurance benefits, provide information about purchasing health insurance, and/or assist Medicare application process.
  • Provide support and consultation for counseling staff requesting assistance with community referrals.
  • Maintain an updated comprehensive referral database for community mental health providers, including an account of current openings and low-fee or sliding scale fee options. Manage USU's Thriving Campus account (mental health provider directory).
  • Provide "bridging" services as needed while students connect to additional support(s).
  • Consult with hospital regarding discharge planning.
  • Maintains appropriate and timely records and documentation of case management referrals.

Triage consultations (15%)– May be adjusted based on other duties (e.g., training/supervision)

  • Provide initial triage consultations to students requesting CAPS services to determine the level of care and facilitate appropriate staffing.
  • Maintains appropriate and timely case notes.

Crisis assessment and intervention (10%)

  • Hold crisis walk-in slots (1 hour per week) to provide crisis assessment and intervention.
  • Hold crisis case management slots (3 hours per week) to provide urgent case management appointments to students who need to be connected to a higher level of care quickly.
  • Maintains appropriate and timely case notes.

Outreach (10%)

  • Develop and maintain partnerships with community agencies to assist student referrals.
  • Develop and maintain liaison relationships with other USU departments to contribute to the wellness of the campus community and to enhance referrals.
  • Participate in CAPS outreach events and provide workshops on mental health topics.

Other administrative duties (15%)

  • Attend staff meetings and professional development meetings.
  • Attend case staffing meetings.
  • Participate in CAPS committee work as assigned.
  • Perform other related duties and responsibilities as assigned.


The position will be hired at either Clinician I or Clinician II based on the following qualifications:


Minimum Qualifications:

  • (For hire as a Clinician I) Licensed to practice under supervision in Utah (e.g., CSW, CMHC)
  • A master’s degree in a mental health field that prepares graduates for licensure (e.g., social work, mental health counseling, marriage and family therapy) and eligible for licensure in Utah as a mental health provider within 2 years of hire date.
  • Experience in case management, crisis assessment/intervention, and triaging

Preferred Qualifications:

  • (For hire as a Clinician II) Licensed to practice independently in Utah (e.g., LCSW, LMHC) 
  • Experience providing case management or other mental health services to college students
  • Experience working in a university counseling center

Knowledge, Skills, & Abilities:

  1. Skills, knowledge, and experience specifically focused on the needs of students of color, students from indigenous communities, LGBTQIA students, international students, students from diverse religious affiliations, students with disabilities, undocumented students, and/or first-generation college students
  2. Demonstrated commitment to social justice and cultural humility
  3. Basic computer skills (e.g., Word, PowerPoint)
  4. Effective oral and written communication skills
  5. Ability to work collaboratively in a team environment
  6. Excellent interpersonal, networking, community, organizational, problem solving, decision-making skills, and a commitment to lifelong learning and personal growth

Required Documents

Along with the online application, please attach:

  1. Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV"
  2. Cover letter to be typed/pasted at the end of your application
  3. Name and contact information for 3 professional references to be entered in the Candidate Profile

**Document size may not exceed 10 MB.**

Advertised Salary

Minimum $60,000; commensurate with experience and qualifications, plus excellent benefits


Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

College/Department Highlights

Counseling and Psychological Services (CAPS) is part of USU's Division of Student Affairs. CAPS has been accredited by the International Accreditation of Counseling Services (IACS) since 1996. Our mid-size team is composed of professionals from psychology, counseling, and social work. We also have robust training programs, including a doctoral internship accredited by the American Psychological Association and practicum in clinical/counseling psychology and undergraduate REACH Peer program.


CAPS offers a range of services, including individual and group therapy, assessment, crisis support, case management, and outreach presentations.


We strive to create an inclusive and equitable environment, and we are committed to engage in culturally sensitive practice for clients, staff, and trainees. As staff, we value clear, respectful, and compassionate communication. Warm collegial relationships exist on a strong foundation of respect and openness. We appreciate individual differences and opportunities to learn from each other. Life-long learning, self-reflection, and openness to feedback are some of the shared values. Changes are embraced and everyone's input matters. With an open-door policy, we often consult with each other or just talk for fun between sessions. We work hard, and support each other to maintain work-life balance.

University Highlights

Founded in 1888, Utah State University is Utah’s premier land-grant and space-grant university, with a strong commitment to excellence, access, and inclusion. USU serves approximately 27,500 students throughout the state at three residential campuses, eight statewide campuses, and 23 education centers. USU Online has served students from all 50 states and 55 countries for over 25 years, and USU Extension provides outreach and service to all counties in Utah.  


As a land-grant university, USU engages communities and empowers people to lead successful lives of involvement, innovation, and impact. As an R1 research institution, USU provides a high-quality undergraduate and graduate education at an affordable price. Washington Monthly has consistently ranked USU in the top 10 among public universities for contribution to social mobility, research, and public service.  


Utah State is committed to cultivating a diverse, equitable, and inclusive community where different perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Learn more about USU. 


The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 


About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU’s main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute’s 2022 ranking for best-performing small cities in the nation. 


*updated 7/2023

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:


Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023


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