Utah State University

Student Services Coordinator I

City Logan Campus
Posted Date 4 weeks ago(11/14/2023 10:42 AM)
Requisition ID
# of Openings
Job Locations
Category (Portal Searching)
Student Programs & Services
Position Type
Benefited Full-Time
Job Classification
Percent of Time or Hours per Week
40 Hours per Week
Executive Vice President
Student Financial Support
Advertised Salary
Minimum $31,000; Commensurate with experience, plus excellent benefits
Telework Eligible


The "Student Services Coordinator I" position is a new position within Student Financial Support. This position is responsible for assisting with a variety of federal student aid and institutional scholarship strategy enhancements. The position will help to implement institutional procedural changes related to the 24-25 FAFSA and institutional aid administration. This is a two-year, benefited position with position duration beyond two years contingent upon funding. 


The successful applicant must be friendly and enjoy working with people (staff and students). They should also be accurate and detail oriented, self-motivated, organized, and able to work in a fast-paced office as a selfless team member. This is an on-campus position in Logan.


As a full-time, benefitted employee of USU, you will receive 13 paid holidays annually, 12 days of annual vacation, 12 days of annual sick leave, 14.2% of gross income paid into a retirement account, excellent health and dental insurance benefits, tuition assistance, and more.  Please see https://www.usu.edu/hr/benefits/index for all benefits available as a USU Employee.


The Student Services Coordinator I will be part of the larger Student Financial Support team and will work collaboratively with all office staff. This is a great opportunity to gain hands-on experience and to learn the intricate details of federal student aid and institutional scholarships. Duties and responsibilities may include:

  • Customer service
  • Policy & Procedure updates
  • Reviewing daily and weekly reports
  • Completing ServiceNow tasks as assigned
  • Auditing and/or reconciling accounts


Minimum Qualifications

  • Four years of experience; or an associate degree plus two years of experience; or a bachelor’s degree is required.

Preferred Qualifications

  • Experience in Higher Education.
  • Utah State University Experience.

Knowledge and Skillset:

  • Strong computer experience—including Excel and Microsoft Suite.
  • Demonstrated experience in completing tasks and assignments.
  • Solid communication skills.
  • Problem solving skills.
  • Customer Service skills.
  • Willingness to learn and acquire new skills.
  • Fast learner, quality consciousness and committed to deadlines.
  • Dependable with a strong work ethic and the ability to work without supervision.
  • Ability to work under pressure in a fast-paced office environment.
  • Excellent attention to detail and organizational skills.
  • Deductive reasoning and problem-solving skills.

Required Documents

Along with the online application, please attach:


1. Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
2. Cover Letter to be typed/pasted at the end of your application


**Document size may not exceed 10 MB.**

Advertised Salary

Minimum $31,000; Commensurate with experience, plus excellent benefits


Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

University Highlights

Founded in 1888, Utah State University is Utah’s premier land-grant and space-grant university, with a strong commitment to excellence, access, and inclusion. USU serves approximately 27,500 students throughout the state at three residential campuses, eight statewide campuses, and 23 education centers. USU Online has served students from all 50 states and 55 countries for over 25 years, and USU Extension provides outreach and service to all counties in Utah.  


As a land-grant university, USU engages communities and empowers people to lead successful lives of involvement, innovation, and impact. As an R1 research institution, USU provides a high-quality undergraduate and graduate education at an affordable price. Washington Monthly has consistently ranked USU in the top 10 among public universities for contribution to social mobility, research, and public service.  


Utah State is committed to cultivating a diverse, equitable, and inclusive community where different perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Learn more about USU. 


The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 


About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU’s main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute’s 2022 ranking for best-performing small cities in the nation. 


*updated 7/2023

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:


Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023


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