The Data and Voice Technician (Telecommunications Technician) will perform and fully document IT infrastructure "Moves, Adds, and Changes" to meet contractor, student, faculty, and staff needs for voice and data connections, including telephone handsets, and edge data infrastructure. Work independently on assigned projects, including but not limited to warehouse duties, material auditing, uninterruptible power supply installation and maintenance as well as utility locating as needed. Work with clients and customers. Maintain and organize flow of materials and work area. Complete work orders as assigned through the IT Service Desk, Team Manager, and/or Project Managers.

DATA & VOICE TECHNICIAN RESPONSIBILITIES:

• Perform Moves, Adds, and Changes, as assigned, to end user voice and data services with minimal disruption to user and departmental functionality. This includes telephone handsets, and USU physical data connections and other items as assigned.
• Provide basic infrastructure technical consultation and advisement for customers pertaining to moves, adds, and changes of physical data connections and telephone service.
• Identify and recommend move, add, and change process and procedure improvements to the Team Manager and IT Administration.
• Perform edge data switch installation and cross connects as assigned.
• Troubleshoot problems regarding end user voice (including handset and voicemail) and basic data connection services.
• Troubleshoot and replace telephones and telephone accessories.
• Monitor and review inventory levels by physical count, record keeping and/or visual inspection to identify need for purchasing materials, equipment or supplies.
• Install Outside Plant copper/fiber optic cabling.
• Fusion Spicing/Termination of fiber optic cable
• Install security cameras, wireless access point and UPS systems.
• UPS installation and maintenance
• Utility locating campus wide, Statewide.
• Warehouse duties as assigned.

IT INFRASTRUCTURE MAPPING AND DOCUMENTATION:

• Ensure that infrastructure records for voice and data system cable and equipment are accurate and up to date.
• Maintain accurate wire management records of voice station equipment and cable pair assignments. This requires an in-depth knowledge of existing campus infrastructure including tunnels, maintenance holes, fiber optic cabling, copper cabling and node sites.
• Maintain up-to-date geographical information regarding location of utilities, including development of systems and procedures to facilitate those processes for the organization.
• Gain in-depth knowledge of existing campus infrastructure including tunnels, maintenance holes, fiber optic cabling, copper cabling and node sites.
• Daily monitoring and mapping of new and relocated IT infrastructure.

This job description has been designed to indicate the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to the job.

Minimum Qualifications:

• Three years of experience; or an associate degree/technical training in a related field plus one year of experience.

Preferred Qualifications:

• Prior USU experience.
• Knowledge of USU policies and procedures.
• BICSI, NEC or other standards/best-practice installer-level certifications.

Knowledge, Skills, and Abilities:

• Demonstrated ability to solve problems, work well under pressure, manage multiple/routine tasks simultaneously, take initiative within project scope, maintain confidentiality, and work with little supervision.
• Basic computer skills (Data Entry, Word, Excel, Outlook, Internet).
• Demonstrated capacity for exceptional interpersonal, organizational, and communication skills (verbal and written).
• Attention to detail and follow up.
• Willingness to undertake any necessary training needed to perform job functions or to enhance performance.
• Experience performing data and voice moves adds and changes.
• Ability to learn new systems.
• Ability to work well with other technical staff in a team environment.
• Ability to train others, both non-technical end-users and technical staff.
• Excellent customer service skills.
• Ability to complete work orders in an effective and timely manner.
• Strong, established track record of exceptional customer service.

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

2. Cover letter to be typed/pasted at the end of your application (iForm)

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

Utah State is committed to cultivating a community of inclusive excellence where all perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU’s main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute’s 2022 ranking for best-performing small cities in the nation. 

*updated 04/2024

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023