Utah State University

Client Care Representative (Staff Assistant III)

City Logan Campus
Posted Date 4 days ago(5/14/2024 10:39 AM)
Requisition ID
# of Openings
Job Locations
Category (Portal Searching)
Health & Medical Professions
Position Type
Benefited Full-Time
Job Classification
Percent of Time or Hours per Week
40 Hours per Week
E Eccles Jones Coll of Ed & Hum Svs
Sorenson Legacy Foundation Center
Advertised Salary
Telework Eligible


The Sorenson Center for Clinical Excellence is seeking a client care representative (Staff Assistant III) who will primarily serve the Behavior Support Services and Clinical Rehabilitation Counseling service lines within the Behavioral Health Clinic. This individual will support licensed behavior analysts, mental health clinicians, and clinicians at various levels of training. The individual will serve as a liaison between clients and the care team, assist with continued care, and aid with interdisciplinary care and clinical triage to community resources, as appropriate.  The individual will provide some training on clinic procedures and operations to new clinicians. This can be a fast-paced job that requires multitasking. This position reports to the Center Operations Manager. Job offer is contingent upon the successful completion of a background check.


Client Care: 

  • Communicate with diverse client population about healthcare services, appointments, insurance, clinic paperwork, and payments needed
  • Function as liaison between providers and clients to quickly address client concerns
  • Communicate with external medical facilities and providers
  • Submit and process referrals and prior authorizations alongside the Sorenson Center billing team
  • Screen clients for program eligibility and coordinate interdisciplinary care and referrals

Clinical Operations:

  • Schedule client visits and maintain providers’ schedules
  • Provide training on clinic operations / procedures to new clinicians
  • Collect payments and reconcile receipts daily
  • Answer clinic phone calls, emails, and secure messages and resolve or triage as necessary
  • Perform filing, scanning, and organization of clinic supplies and materials
  • Compose various standard documents, correspondence, and reports
  • Assist students, staff, and supervisors with highly varied, complex, and non-recurring questions and/or problems
  • Perform miscellaneous job-related duties as assigned


Minimum Qualifications:

  • Four years of relevant experience; or an associate degree/technical training plus two years of relevant experience or a bachelor’s degree is required
    Experience in a customer service setting

Preferred Qualifications:

  • Experience in customer relations in an outpatient medical setting
  • Experience working in a setting with a focus on clients with challenging behaviors
  • Experience with data collection programs (e.g., Qualtrics, REDCap)
  • Experience with electronic medical records systems
  • Experience training clinical staff in a facility which provided applied behavior analysis services
  • Certification as a board-certified behavior analyst or registered behavior technician

Knowledge, Skills, and Abilities:

  • Ability to foster effective working relationships within a team environment
  • Skilled with computer programs, including electronic medical record systems
  • Excellent critical thinking skills
  • Skilled in creative problem solving and proactive in engaging in assigned tasks
  • Skilled with basic office equipment, including printers, copiers, and telephone systems
  • Good organizational skills and ability to prioritize tasks flexibly, consistent with the needs of the clinic
  • Excellent verbal and written communication skills
  • Ability to handle sensitive and confidential medical data and personal information
  • Ability to work without supervision
  • Knowledge of University policies and procedures
  • Excellent customer service skills

Required Documents

Along with the online application, please attach:

  1. Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV"
  2. Name and contact information for 3 professional references to be entered into Candidate Profile
  3. Cover letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Advertised Salary



Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

College/Department Highlights

The Emma Eccles Jones College of Education and Human Services is home to eight departments and is committed to providing the best learning opportunities and educational research in the state of Utah. Our programs are strengthened by an on-campus elementary laboratory school and five stand-alone centers, including the Sorenson Legacy Foundation Center for Clinical Excellence. The college offers clinical services to the community across the human lifespan and provide students with real-world service and research opportunities. 

University Highlights

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.


Utah State is committed to cultivating a community of inclusive excellence where all perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 


The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 


About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU’s main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute’s 2022 ranking for best-performing small cities in the nation. 


*updated 04/2024

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:


Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023


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