Utah State University

Aggie Chocolate Factory Entry Level Technician

City Logan Campus
Posted Date 1 month ago(6/12/2024 7:07 PM)
Requisition ID
# of Openings
Job Locations
Category (Portal Searching)
Position Type
Non-benefited (hourly) Part-Time
Job Classification
Percent of Time or Hours per Week
20 Hours per week
College of Agriculture & Applied Sc
Nutrition Dietetics & Food Sciences
Advertised Salary
$12.00 per hour
Telework Eligible


The Aggie Chocolate Factory, Research, and Learning Center (ACF) within the College of Agriculture and Applied Sciences at Utah State University is a small-scale craft manufacturer of bean-to-bar chocolate specializing in high quality single origin products. As a manufacturer it is essential that the factory operate efficiently and safely as a business, research, and center of education and learning. To accomplish this, the facility must comply with industry best practice standards of operation and management. The ACF has a temporary part-time position for a multi-talented individual willing to accept a wide range of responsibilities from customer service, factory maintenance, and production. The position reports directly to the manager of the ACF.



  • The Aggie Chocolate Factory will accommodate your schedule as best as possible with priority given to your academic schedule.
  • To maintain this position, you will be required to work between 15-20 hours per week.

Required documents
Along with the online application, please attach:

  1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
  2. Cover letter to be typed/pasted at the end of your application


Customer Service:

  • Smile! This is a chocolate factory, you should be passionate about chocolate
  • Conduct public tours of the Aggie Chocolate Factory for large and small groups
  • Conduct special seminars and tasting sessions for Aggie Chocolate Factory guests
  • Cash handling experience. You will be responsible to collect money and return change to customers accurately and efficiently
  • Serve drinks and other chocolate treats
  • Prepare hot and cold chocolate drinks by following recipes meticulously
  • Maintain a clean, well organized work environment including sweeping & mopping floors, wiping & shining counters, cleaning and shining machines, etc.
  • Open/close facility as needed at beginning and ending of shifts
  • Perform clerical tasks such as answering phone calls, taking orders, and keeping electronics systems up to date.
  • Sort and prepare cocoa beans for roasting
  • Wash dishes and utensils used for preparation of café and production items
  • Become an expert in chocolate and be prepared to make recommendations
  • Eye Contact/Body Language. Be confident in your abilities
  • Respect and Welcome. Be positive and outgoing
  • Value the Customer Experience. Create a memorable experience for each guest
  • Initiate Guest Contact. Be outgoing, friendly, and courteous
  • Create Service Solutions. Be proactive, be patient, be positive
  • End with a Thank You. Every guest deserves your sincere gratitude


  • Cleaning, polishing, washing
  • Wrapping and packaging products
  • Develop a complete knowledge of the production process (bean sorting, roasting, winnowing, grinding, conching, tempering, molding, cocoa liquor pressing)
  • Have the ability to perform the complete production process
  • Meet production targets on time
  • Coordinate procurement of raw materials and human resources to satisfy production schedule
  • Meet and exceed product quality standards
  • Optimize efficiency of the production processes
  • Develop new products
  • Maintain up-to-date, accurate production logs, reports, and summaries
  • Present production records to ACF manager and director
  • Help create and maintain detailed written Standard Operating Procedures for all production processes
  • Documentation for product recipes, safety procedures, and quality control
  • Records for manufacturing cost including materials cost and direct labor cost


  • Teach and train others as required

Business Development:

  • Generate and discuss ideas with colleagues and supervisors
  • Participate and contribute to ACF meetings as needed
  • Research, study, and learn with the aim to improve the ACF


Minimum Qualifications:

  • Currently hold or acquire a food handler’s permit before employment commences
  • Personal computer skills including but not limited to Microsoft Excel and Word
  • Experience working in an industrial food manufacturing business or restaurant

Knowledge, Sklills, and Abilities:

  • Mathematics: Basic math skills.
  • Communication: Effective communication and customer service skills.
  • Availability: Ability to work at least 15 hr/week, including weekends, holidays, and special events.
  • Problem-Solving: Logical and critical thinking, problem-solving, and solution implementation.
  • Adaptability: Ability to prioritize and adapt to changing circumstances.
  • Teamwork and Independence: Ability to work independently and in teams.
  • Learning and Support: Willingness to listen, learn, and seek support.
  • Quality Assurance: Knowledge of quality assurance and control in food manufacturing.
  • Continuous Improvement: Commitment to personal and operational improvement.
  • Quality and Safety: Dedication to quality, safety, efficiency, teaching, and learning.
  • Attitude and Energy: Friendly, positive attitude, high energy, and enthusiasm.
  • Work Ethic: Strong initiative and work ethic.

As representatives of Utah State University and Primary contributors to its mission, all employees are expected to demonstrate the following characteristics:

  • Integrity and Accountability: Be honest, trustworthy, accountable, and behave ethically.
  • Initiative and Motivation: Take initiative, be self-motivated, and demonstrate a strong work ethic.
  • Attention to Detail and Inquisitiveness: Be detail-oriented and inquisitive.
  • Teamwork and Commitment: Be a team player and committed to improving USU.
  • Task Management: Efficiently manage multiple tasks.
  • Confidentiality: Maintain confidentiality.

Workplace policy

  • Follow workplace dress code
  • Zero tolerance for personal use of cell phones and earbuds while in the factory without permission from the factory manager.



Required Documents

Along with the online application, please attach:

  1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV” 
  2. Cover letter to be typed/pasted at the end of your application  

**Document size may not exceed 10 MB.**

Advertised Salary

$12.00 per hour


The position requires considerable physical activity. Employees must have sufficient strength to perform the duties and responsibilities of the position including heavy lifting (50 pounds) and/or pushing and pulling of heavy objects.  Employees must be prepared to assume uncomfortable positions such as crawling, kneeling, and squatting. Additionally, the work environment can include confined or narrow spaces. Employees must adhere to safety precautions and may be required to use protective equipment.

University Highlights

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.


Utah State is committed to cultivating a community of inclusive excellence where all perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 


The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 


About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU’s main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute’s 2022 ranking for best-performing small cities in the nation. 


*updated 04/2024


Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:


Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023


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