The Staff Assistant II will be responsible for providing the first impression of USU to prospective students and their parents for the Admissions Office. The successful applicant must be friendly and enjoy working with students, detail oriented, self-motivated, organized, and able to work in a fast-paced office as a selfless team member.

Front Desk and Student Workers:

• Open and close the Admissions Office based in Logan daily.
• Oversee front desk (ex. Answer phones, help walk-ins, answer emails, general customer service, assist Admissions Officers, fulfill information requests, etc.)
• Manage student employees assigned to front desk (including hiring in AggieHandshake, onboarding, continuous training as needed, scheduling and coaching)
• Liaison across functional teams to serve prospective students (ex. Student Financial Support, Registrar’s, Student Orientation, etc.)
• Coordinate training and teambuilding for student workers across the Division of Strategic Enrollment Management

General Office Management:

• Collect, scan and manage office receipts
• Weekly meetings with various office teams (ex. Recruitment Team, Admissions Officer Team, etc.)
• Track and order supplies
• Maintenance of office equipment (ex. Technology, printers, etc.)
• General office assisting and scheduling for leadership team
• Deposits of application fees and other payments
• Oversee application fee refunds

Enrollment Deposit:

• Field questions on the Enrollment Deposit
• Ensure students pay for the correct semester
• Oversee the Enrollment Deposit postponement form
• Manage the payment accounts in conjunction with the Yield Team and Registrar’s Office

Minimum Qualifications:

• Two years of office related work experience OR an Associate's degree or related certification OR a combination of relevant experience and education
• Must have a positive attitude, excellent clerical skills, a strong work ethic and interpersonal skills
• Must have the ability to work under pressure in a fast-paced office environment as well as excellent problem solving and organizational skills
• Computer skills including but not limited to: Windows, word processing, and spreadsheets

Preferred Qualifications:

• Experience using customer relations management software
• Experience supervising students
• Bilingual
• Familiarity with USU policies and procedures

Along with the online application, please attach:

1. Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
2. Cover Letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

Admissions Office Mission
Our mission is to recruit, admit, and enroll students who are the best fit for Utah State University; to maintain the livelihood of the university through programs and services; and achieve annual enrollment goals by keeping the individual student as our focus. We delight in serving as the front door to Utah State University and setting the tone for the unique experience awaiting our future and returning students.

Our goals:

• Provide superior service and knowledgeable staff.
• Help our customers feel welcome and direct their paths in every way.
• Facilitate prospective students’ transition through timely and accurate information, personal advising, and Aggie pride.
• Develop and maintain relationships with students, parents, counselors, campus personnel, and the community.
• Secure the integrity of the University by providing equal opportunity and access for students, preserving fair requirements, and making just decisions.
• Encourage campus involvement in recruitment activities and coordinate the overall enrollment strategies for new students.
• Educate our audiences regarding the University’s mission and the benefits of an Aggie experience.
• Support and strengthen all efforts to promote and market Utah State University.
• Adhere to and carry the goals of University leadership.
• Keep the best interests, learning, and development of our students central to all we do.

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

Utah State is committed to cultivating a community of inclusive excellence where all perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU’s main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute’s 2022 ranking for best-performing small cities in the nation. 

*updated 04/2024

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023