The Remote Online Initiative (ROI) is a Utah State University Extension program designed to expand economic opportunities and workforce readiness in rural areas through specialized remote work training. Created to meet specific employment needs, the program provides resources, courses, and support to help individuals transition into better jobs. ROI program coordinators, located throughout Utah, play a vital role in delivering program content and guiding participants in developing essential skills for employment in the digital economy.

This position reports to the Associate Program Director and may also involve overseeing and training hourly employees, student workers, volunteers, and graduate students.

For more information, please visit: https://remoteworkcertificate.com

• Manage and update Canvas LMS content to align with current course materials and ROI objectives.
• Collaborate with program leadership and other coordinators to incorporate new learning tools and resources for an engaging student experience.
• Host weekly virtual Help Desk sessions to assist participants with coursework, technology, and program requirements.
• Address participant inquiries, provide guidance on resources, and offer timely feedback on assignments.
• Moderate virtual workshops on Zoom, ensuring smooth session flow, participant engagement, and technical support.
• Facilitate breakout rooms, Q&A sessions, and polls to enhance workshop interaction and learning outcomes.
• Oversee the promotion of in-person and virtual events using event management tools to increase visibility and engagement.
• Design and implement marketing strategies for ROI events and courses via email newsletters, website, and social media.
• Develop and distribute regular updates on program developments, course schedules, and success stories through newsletters.
• Maintain ROI’s online presence by regularly updating website and social media content with program milestones and testimonials.
• Engage with ROI affiliate partners to provide ongoing support, resources, and alignment with program goals.
• Assist in affiliate onboarding, offering training on course facilitation, participant engagement, and workshop moderation.
• Track participant engagement and performance data to support evaluations of knowledge gains and remote employment outcomes.
• Collect and analyze feedback to inform program improvements and support ROI’s workforce development objectives.

Minimum Qualifications: 

• Associate degree plus two years of related work experience; or a bachelor’s degree in a related field; or an equivalent combination of education plus experience is require
• Strong written, oral, organizational and interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Excellent computer skills, including experience with Microsoft Office applications, Salesforce (database), and Canvas (learning management system)
• Candidate must be extremely reliable due to the job requirements which occur outside of the regular work week
• Knowledge of USU policies and procedures a plus

Knowledge, Skills, and Abilities:

• Ability to work well under pressure and coordinate multiple tasks efficiently
• Ability to work in a team setting
• Ability to maintain a high degree of confidentiality and discretion
• Demonstrate excellent customer relations skills
• Ability to take initiative, prioritize, and work without close supervision
• Skilled with computers and related software including: Zoho, Canvas, Canva, Eventbrite, Zoom, OMNI CMS, etc.
• Knowledge of research and information-gathering methods and procedures.
• Ability to make administrative/procedural decisions and judgments.
• Ability to coordinate and organize meetings and/or special events.
• Skilled in the use of personal computers and related software applications.
• Skilled in organizing resources and establishing priorities.
• Skilled at records maintenance.
• Ability to lead and train staff and/or students.
• Ability to interact with students, faculty and/or staff in a team environment.
• Knowledge of communication principles, media, and marketing techniques.
• Ability to gather and analyze statistical data and generate reports.
• Program-specific knowledge, skills, and abilities as described in the recruitment notice.
• Ability to exercise a high level of creativity, decision-making, problem-solving, and discretion as work is varied and may be undefined.

Along with the online application, please attach:

1. Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV"
2. Name and contact information for 3 professional references to be entered into Candidate Profile
3. Cover letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions. The employee is frequently required to reach with hands and arms and may lift and/or move up to 10 pounds.

The Remote Online Initiative (ROI) is a forward-thinking, innovative program designed to prepare Utah's rural workforce for the future of work by providing education and specialized training to prepare individuals to succeed in a rapidly changing economy. This section outlines the vision, mission, expectations, and measurement tools used to ensure current and future excellence, innovation, and responsiveness.
 
Program Mission: To empower rural Utah with education and remote work opportunities for a vibrant future.
 
The expected outcome of the ROI program is for it to become the means by which members of the rural workforce and businesses are educated and trained about online opportunities in remote employment, freelance work, and online commerce. It is expected that this program will affect:

• Reducing unemployment in rural counties.
• Reemployment of citizens who have dropped out of the workforce.
• Reducing post high school graduation relocation numbers (rural-urban migration).
• Improving the viability of rural businesses through online expansion.
• Improving median household income in rural counties.

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

Utah State is committed to cultivating a community of inclusive excellence where all perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU’s main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute’s 2022 ranking for best-performing small cities in the nation. 

*updated 04/2024

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023