Counseling and Prevention Services (CAPS) provides mental health and wellness services to over 1,400 students each year, and offers professional training to nine doctoral and nine undergraduate students. In collaboration with the Office Manager, this position of Staff Assistant II will play an essential role in daily operations of the center by assisting students seeking mental health services and providing administrative support to professional therapist and trainees. This position will be a valued member of a team that values belonging, work-life balance, and collegiality. The ideal candidate is reliable, organized, detail-orientated, proactive, and possesses excellent interpersonal skills. This position is NOT eligible for remote work.

• Performs reception and customer service duties, including answering phones, directing calls to appropriate parties, data entry, filing, and other general duties as assigned.
• Reviews incoming client paperwork and schedule initial appointments based on the triage criteria.
• Communicates with students, faculty, staff, parents, and other visitors to schedule appointments and answer questions about CAPS services, while maintaining confidentiality and providing empathic support.
• Provides administrative support, including scheduling appointments, coordinating meetings/conferences, and maintaining/ordering office supplies.
• Provides support for departmental, division-wide, and university-wide programs and projects.
• Often works independently to provide high-level administrative support to a large or complex program.
• Assist with tasks needed for the up-keeping of physical office environment.
• Performs miscellaneous job-related duties as assigned.

Minimum Qualifications:

• Minimum of 2 years of related work experience; OR an Associate's degree; OR completion of relevant technical training

Preferred Qualifications:

• Knowledge of USU resources.
• Experience working in a clinical office.
• Ability to speak a language other than English.

Knowledge, Skills, and Abilities:

• Strong interpersonal and communication skills.
• Cultural sensitivity toward all our students.
• Ability to maintain confidentiality.
• Ability for critical thinking, initiative taking, and attention to detail.
• Skilled in the use of computers.
• Ability to create, compose, and edit written materials.
• Skilled at records maintenance.
• Ability to foster effective working relationships within a team environment.
• Knowledge of University policies and procedures.

Along with the online application, please attach:

1. Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV"
2. Name and contact information for 3 professional references to be entered into Candidate Profile
3. Cover letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

About Counseling and Prevention Services:
Counseling and Prevention Services (CAPS) is part of USU's Division of Student Affairs. We serve students in all USU locations, and our clinicians are housed on multiple sites, with the main office located on Logan campus. CAPS has been accredited by the International Accreditation of Counseling Services (IACS) since 1996. Our mid-size team is composed of professionals from psychology and social work, and we have robust training programs, including a doctoral internship accredited by the American Psychological Association and practicums in doctoral combined clinical and counseling psychology.
CAPS offers a range of services, including individual and group therapy, assessment, crisis appointments, case management, and wellness promotion.

We strive to create a welcoming environment for everyone. As a staff, we value clear, respectful, and compassionate communication. Warm collegial relationships exist on a strong foundation of respect and openness. We appreciate individual differences and opportunities to learn from each other. Life-long learning, self-reflection, and openness to feedback are some of the shared values. Changes are embraced and everyone's input matters. With an open-door policy, we often consult with each other or just talk for fun between sessions. We work hard; at the same time, work-life balance is very important to all of us.

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

Utah State is committed to cultivating a community of inclusive excellence where all perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU’s main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute’s 2022 ranking for best-performing small cities in the nation. 

*updated 04/2024

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023