The Salesforce Support position is responsible for administering the cloud infrastructure at the Shingo Institute, a program in the Jon M. Huntsman School of Business at Utah State University.

This is a temporary, part-time, remote position. Candidates are required to live in the USA and must be a US Citizen. This will be verified before an interview is requested. The final candidate must pass a background check and sign an NDA.

• Work with the assistant executive director to prioritize Salesforce projects that are most impactful to the Institute
• Maintain and improve the Institute’s Salesforce CRM system, including:
  • Salesforce Communities
  • Custom objects, fields, reports, and dashboards
  • Database maintenance tasks, including diagnostic tests and duplicate entry cleansing
  • Automations & flows
  • Integration with other platforms
• Maintain, improve, and write standard work and documentation collaborate with Institute staff to help improve their Salesforce needs
• Conduct regular training for staff and onboard new employees
• Work with the USU IT group to maintain systems and keep up to date on University technology

Required Qualifications:

• Must live in the USA and be a US citizen
• Bachelor’s degree or equivalent work experience in MIS, IT, or related field
• Experience with prioritizing and managing IT projects
• Understanding of Windows and Mac operating systems and troubleshooting
• IT security understanding
• Cloud Service administration
• Database design and management

Preferred Qualifications:

• Salesforce certifications
• Working knowledge of FormAssembly and Tableau
• Experience with WordPress

Knowledge, Skills, and Abilities:

• Friendly and professional people skills
• Proactive, solution-minded contributor
• Ability to train and coach

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

2. Name and Contact Information for 3 professional references to be entered into Candidate Profile

3. Cover letter to be typed/pasted at the end of your application

Please be prepared to answer the following questions: 

1. Are you a US citizen?
2. Can you provide proof of citizenship?
3. Do you live in the United States of America? 
4. Are you SalesForce certified?

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

Utah State is committed to cultivating a community of inclusive excellence where all perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU’s main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute’s 2022 ranking for best-performing small cities in the nation. 

*updated 04/2024

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023