The Assistant Director of Ticket Operations will assist in the overall duties of the University Ticket Office, with a primary focus on supporting University Athletics stakeholders. This role is responsible for setting up ticketed events within the Paciolan system, overseeing game day operations, and providing excellent customer service to various university and community stakeholders. The Assistant Director will also support Fine Arts operations as needed.

Primary Responsibilities:

• Manage and set up all athletic events and seasons, annual fund accounts, and reporting in the Paciolan system.
• Act as the box office manager for all USU Athletic events and in the absence of the Director of Ticket Operations during business hours and events.
• Assist with game day operations, including football, men’s and women’s basketball, volleyball, soccer, and gymnastics.
• Oversee the processing, assigning, allocation, and mailing of season tickets for Utah State Football, Volleyball, Men’s and Women’s Basketball, and Gymnastics.
• Handle ticketing requests for away games (e.g., football and men’s basketball) while ensuring compliance with NCAA and Mountain West Conference regulations.

Financial Responsibilities:

• Balance daily ticket sales, process bank deposits, and complete daily reconciliations using CA authorization in Paciolan.
• Communicate daily with the controller’s office regarding deposits.
• Coordinate with Big Blue (athletics development) regarding all donations.

Customer Service and Team Management:

• Provide excellent customer service to stakeholders, including the Department of Athletics, Caine College of the Arts, fans, donors, and university administration.
• Assist in managing approximately 20 part-time ticket sellers.
• Serve as systems manager for the computerized ticketing and booster club systems.

Administrative Support:

• Assist the Director of Ticket Operations with season ticket fulfillment.
• Provide support for other duties as assigned by the Director of Ticket Operations.

Minimum Qualifications:

• Bachelor’s degree.
• Two years of related experience.
• Experience and or knowledge of the Paciolan system.
• Experience working with NCAA ticketing or athletic/theater events.
• Reconciliation Experience

Preferred Qualifications:

• Supervisory or management experience.
• Strong organizational and time management skills.
• Excellent verbal and written communication abilities.

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV” 

2. Cover letter to be typed/pasted at the end of your application.

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

Utah State is committed to cultivating a community of inclusive excellence where all perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU’s main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute’s 2022 ranking for best-performing small cities in the nation. 

*updated 04/2024

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023